Contact us

Our UK based Helpline is available during the following hours:

  • Mon - Fri: 8am - 8pm
  • Saturday - Sunday: 8am - 6pm
  • 0800 954 0154
  • Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP

Brush bar not rotating

Turn power off and unplug the machine.

diagram showing plug being removed
  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to remove the three soleplate fasteners as shown.
diagram showing how to remove soleplate