Contact us

Our UK based Helpline is available during the following hours:

  • Mon - Fri: 8am - 8pm
  • Sat - Sun: 8am - 6pm
  • 0800 954 0154
    01666 827 272
  • askdyson@dyson.co.uk
  • Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP
 

Brush bar not rotating

Turn power off and unplug the machine.

diagram showing plug being removed
  • Check the brush housing for blockages and ensure the brushbar is rotating freely by hand.
  • Carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut off bristles on the brushbar.
diagram showing how to clean brushbar