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Our UK based Helpline is available during the following hours:

  • Mon - Fri: 8am - 8pm
  • Saturday - Sunday: 8am - 6pm

Brushbar not turning

Turn power off and unplug the machine.

diagram showing plug being removed
  • Make sure the soleplate has been removed.
  • Look at the brushbar.

Has the belt which drives the brushbar snapped?

diagram showing a broken belt diagram showing belt fitted