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Important customer information regarding Coronavirus (Covid-19)

Last updated: 22 May 2020

 

The health and wellbeing of our customers and staff is our priority during this challenging time. Due to the developing Coronavirus situation, we are taking the protective measure of closing all Dyson UK stores until further notice. 

Dyson technology is still available to buy on the Dyson website, with free next-day delivery on all machines, excluding tools and accessories. However, due to the ongoing health emergency, delivery and support may be delayed unexpectedly, should this occur you will be notified by email.

To qualify for free next-day delivery, please place your order before 8pm. Further delivery information is available here. Please note that, due to the Bank Holiday, there will be no deliveries made on Monday 25 May 2020.

Download the full set of 44 James Dyson Foundation Challenge Cards here. 44 of the best science and engineering tasks to keep the mind ticking over during the isolation period.

Please check the FAQ’s below and keep visiting this page for the most up-to-date information.

Frequently asked questions

Can I still place an order online?

Whilst our stores are closed, Dyson technology is still available to buy on the Dyson.co.uk website. To qualify for free next-day delivery on all online orders (excluding tools and accessories), please place your order before 8pm. Please note that, due to the Bank Holiday, there will be no deliveries made on Monday 25 May 2020.

 

Will the delivery of my order be affected?

There are currently minimal changes to our delivery service and we are not experiencing any major delays. However, due to the ongoing health emergency, delivery and support may be delayed unexpectedly, should this occur you will be notified by email.

Our next day delivery service is still available for those who order before 8pm. Where this changes this page will be updated accordingly. Please note that, due to the Bank Holiday, there will be no deliveries made on Monday 25 May 2020.

Should you require further information, please see the latest updates from our couriers, DPDParcelforce and Royal Mail.

Can I still return my order as usual?

We haven’t changed our returns policy in response to Covid-19; we are still able to collect your Dyson, should you wish to return it for a full refund. You are also still able to return a spare part for a full refund. However, at present due to pressures across our operation due to the impacts of Coronavirus, this may take up to 21 days from posting to return to your account.

How can I track my order?

Tracking information will be provided if you share your email address and or mobile number when making your order. 

How can I contact you?

Please be aware that due to a partial site closure and staff availability at our UK based call centre, we are currently experiencing longer than normal wait times. Please visit our support pages where you can also troubleshoot, find video content and user guides.

If you'd like to get in touch, please visit our contact us page for details.