Live Support Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

How to get the best out of your Dyson machine

Maintaining your machine

Still from video

How to clean your Dyson cool fan

Still from video

Replacing the remote battery

Useful tips

Store the remote
It attaches magnetically to the top of the machine, button-side down.

Adjust the airflow
Tweak the airflow angle by holding the stand and gently adjusting the loop amplifier forwards or backwards.

Quick, easy cleaning
Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Start troubleshooting

Frequently asked questions

What type of battery is used in the remote control?

The battery is type CR2032 and also known as a 'Button Cell'.

Can I carry the machine by the loop amplifier?

No, we recommend that you always unplug the machine and carry it by holding the base. 

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.