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Support for your Dyson DC14 upright vacuum Dyson DC33 Multi Floor vacuum

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Maintaining your machine

Play the video. How to wash the filter.

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Please see our Accessibility Statement for more information.

Play the video. How to stand the machine upright.

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Please see our Accessibility Statement for more information.

Useful tips

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Please see our Accessibility Statement for more information.

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

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Please see our Accessibility Statement for more information.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Safely store tools

Clip accessories onto the storage posts on either side of the vacuum, so you've always got them to hand.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both filters at least once every three months. Filter maintenance instructions can be found in the machine's user guide. 

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Dyson groom

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

£35.00

Learn more

Articulating hard floor tool

Part No. 920019-01

Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.

£25.00

Learn more

Flat out head

Part No. 914617-01

An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.

£35.00

Learn more

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.