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How to get the best out of your Dyson machine Dyson Cinetic Big Ball Animal+ vacuum

Getting started

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Setting up your machine

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Maintaining your machine

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Resetting the brush bar

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Please see our Accessibility Statement for more information.

Useful tips

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Please see our Accessibility Statement for more information.

Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

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Please see our Accessibility Statement for more information.

Reach anywhere
The instant release wand's long hose reaches all over, and releases in one smooth action. Just attach the right tool for the job.

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Please see our Accessibility Statement for more information.

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

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Please see our Accessibility Statement for more information.

Frequently asked questions

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.