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Support for your Dyson Light Ball upright vacuum Dyson Light Ball Multi Floor vacuum

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Using your machine

Play the video. How to set up your machine.

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Please see our Accessibility Statement for more information.

Maintaining your machine

Play the video. How to wash the filters.

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to reset the brush bar.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Checking for blockages – cleaner head and base

Follow our step-by-step guide to check for blockages.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Checking for blockages – wand and hose

Follow our step-by-step guide to check for blockages.

Useful tips

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Please see our Accessibility Statement for more information.

Safely store tools

Clip accessories onto the vacuum's tool holster so you've always got them to hand.

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Please see our Accessibility Statement for more information.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean both the filters at least once a month. You can find filter maintenance instructions in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Quick release adaptor tool

Part No. 967370-01

Replacement quick release adaptor tool for your Dyson vacuum cleaner.

£3.00

Learn more

Stair tool

Part No. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Learn more

Combination tool

Part No. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£27.50

Learn more

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.