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How to get the best out of your Dyson machine Dyson Big Ball Multi Floor vacuum

Getting started

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Setting up your machine

Using your machine

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Using the quick release adaptor

Maintaining your machine

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Resetting the brush bar

Useful tips

Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Tools to tackle more

Reach under tool

Part No. 966045-01

Replacement reach under tool for your Dyson vacuum cleaner.

£30.00

Learn more

Carbon fibre soft dusting brush

Part No. 966046-01

Re-engineered with carbon fibre filaments to capture more fine dust on delicate surfaces.

£30.00

Learn more

Combination tool

Part No. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£17.50

Learn more

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filter at least once every 3 to 6 months. You can find filter maintenance instructions in the machine's User Guide.  

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.