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Support for your Dyson Big Ball 2 cylinder vacuum Dyson Big Ball Animal 2 vacuum

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Getting started

Play the video. How to set up your machine.

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to use the tools.

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Please see our Accessibility Statement for more information.

Play the video. How to empty the clear bin.

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Please see our Accessibility Statement for more information.

Maintaining your machine

Play the video. How to wash the filter.

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Please see our Accessibility Statement for more information.

Play the video. How to check for blockages.

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Please see our Accessibility Statement for more information.

Useful tips

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

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Please see our Accessibility Statement for more information.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Frequently asked questions

How often does the filter on this machine need washing?

It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Turbine head

Part No. 966043-15

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

Learn more

Quick-release tangle-free turbine tool

Part No. 967437-01

The only turbine tool that doesn't tangle. Counter-rotating heads with brushes remove hair from carpets and upholstery. 

£32.00

Learn more

Stair tool

Part No. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Learn more

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.