Using your machine
The lights on your machine
Learn about the lights on your machine and what to do if they turn on, or start flashing.
Understanding the power modes
Learn about your machine's three power modes, and when to use them.
Setting up the dock
See how to fit the docking station, and recharge your machine.
Maintaining your machine
Flashing filter light
The light flashes intermittently when the filter isn’t fitted correctly, and your machine will stop. See how to refit it, and get your machine running again.
Checking for blockages
If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part.
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to remove the debris, and reset the brush bar.
Three power modes
Toggle between Suction mode 1 and 2 – and MAX mode, for stronger suction. To change modes, simply slide the control back and forth.
Switch accessories quickly
The Quick-Release tools click into place, and release in moments by simply depressing the release switch.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Shake off any excess water, then leave to dry for at least 24 hours before refitting.
Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.
Quick-release home cleaning kit
Part No. 968334-01
Remove dust, dirt and allergens from around the home with this set of three Dyson vacuum tools. Includes extension hose, stubborn dirt brush and wide nozzle tool.
Quick-release handheld tool kit
Part No. 967768-01
For convenient handheld vacuuming across a variety of surfaces. Includes extension hose, stubborn dirt brush, wide nozzle tool, soft dusting brush.
Quick-release wide nozzle tool
Part No. 967763-01
Removes dust and dirt from upholstery and the floor.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often does the filter on this machine need washing?
We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.