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Support for your Dyson Humidifier Dyson AM10 Humidifier fan

Getting started

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Setting up your machine

Maintaining your machine

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Weekly clean

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Replacing the battery

Replacing the UV-C emitter lamp
Fault code F2 indicates a problem with the UV-C emitter lamp. We explain how to replace it in our step-by-step guide. 

Checking for a faulty seal
If mist is leaking from the sides of the loop amplifier, a seal may not be sitting correctly. Our video shows you how to troubleshoot the problem.

Replacing the piezo 
Fault code F1 indicates a problem with the piezo. Replacing the piezo takes a few minutes and is explained in our step-by-step guide.

Useful tips

Protect your possessions
We recommend placing a waterproof mat or pad beneath the humidifier.

Sleep timer
Set the sleep timer to your desired length. When it reaches zero, the machine will switch to Standby mode. 

Cool down
Use your machine for powerful personal cooling, without humidifying, when conditions call for it.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Frequently asked questions

Will the Humidifier purify the water in the tank?

Yes, the Dyson Humidifier contains ultraviolet cleansing technology that exposes every drop of water in its tank to ultraviolet light. This kills 99.9% of bacteria in the water.

Can I use air fresheners and scented oils in the water?

No, we expressly recommend that you do not use your machine in conjunction with any of these products.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.