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Support for your Dyson Pure Cool™ tower purifier fan Dyson Pure Cool™ tower White/Silver

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Getting started

Play the video. How to set up your machine.

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Voice control. All you have to do is ask.

Using your Dyson purifier fan is even quicker and easier with a compatible voice service. From increasing the airflow speed to turning on Night-time mode, just use simple, spoken instructions to control your machine.

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Check your Dyson purifier fan’s status

Find out the current activity of your Dyson purifier fan, or ask it to begin a new task. Such as “Turn on Night-time mode.”

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Explore features and settings

Learn more about your Dyson technology, and what it can do. For example, “What does my purifier’s auto mode do?”

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Receive environmental updates

Check your air quality, temperature and humidity levels, both indoors and out – just ask a question. Such as “What’s my indoor air quality like?"

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Please see our Accessibility Statement for more information.

Troubleshooting and maintenance

Get helpful advice and tips, as well as maintenance schedules. Just ask, “When does my filter need changing?”

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to read your LCD display.

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Play the video. How to use auto mode.

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Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Setting the oscillation angle

Set the oscillation angle of your purifying fan, from 45° to 350°.

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Setting airflow speed

Choose from 10 different fan speed settings, as well as switching between front projection and diffused modes.

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Night-time mode

Set Night-time mode for purified air on the quietest settings, with a dimmed screen.

Maintaining your machine

Play the video. How to replace the filters.

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Useful tips

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Store the remote

It attaches magnetically to the top of the machine, button-side down.

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Control on the go

Set up and connect to your purifying fan with the Dyson Link app for iOS and Android. Then control and monitor it from your smartphone. 

The Dyson Link app requires Wi-Fi, and an app-enabled device with iOS 10 or Android 5.0 and above.

Frequently asked questions

Should I change the fan settings in different seasons?

Increasing airflow will create a cooling effect using purified air, so you may find it beneficial to change your purifier fan's speed settings as the temperature changes. For personal cooling in summer, use settings 4-10. In colder periods, enable diffused mode. It projects air through the back of the machine, to avoid unwanted cooling.

Does the LCD display stay on throughout the night?

If you're concerned by the brightness of your purifier fan's LCD display, consider enabling Night-time mode using your remote control or the Dyson Link app. During operation, a small moon icon indicates that your purifier fan is on, but the main display turns off after 10 seconds to help avoid sleep disturbance.

How do I know when my purifier fan is in auto mode?

If auto mode is enabled, AUTO will be illuminated on your purifier fan's LED display. When your machine is purifying the air, AUTO will be in white. When the air in the room is purified, it will turn green and your purifier fan will remain idle until pollutant levels rise.

How long should my purifier fan be turned on for?

Your purifier fan's auto mode is designed to manage the air quality in your home without you having to operate the machine – so it's only on when it needs to be. If you or someone in your home suffer from allergies or respiratory illnesses, we particularly recommend using your machine's auto mode.

Where should I place my purifier fan?

Your purifier fan is engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively.

Should I keep my windows open or closed?

Your purifier fan works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.

Accessories and replacement parts

HEPA filter

Part No. 968707-07

Replacement HEPA filter for your Dyson purifier.

£65.00

Learn more

Inner carbon filter

Part No. 968708-07

Replacement inner carbon filter for your Dyson purifier.

£50.00

Learn more

Glass HEPA and inner carbon filter

Part No. 969048-02

Replacement glass HEPA and inner carbon filter for your Dyson purifier.

£65.00

Learn more

The Dyson guarantee

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.