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Support for your Dyson V11™ cordless stick vacuum Dyson V11 Animal (Copper/Copper)

Register your machine

Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Getting started

You can quickly get up and running with our step-by-step guide.

Image from video about getting started

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Vacuum being placed on charge

Fully charge your batteries

It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.

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Using your machine

Understanding the three cleaning modes

Dyson V11 vacuum being used on different floor types

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Auto/Med mode

Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

Dyson V11 vacuum cleaning ground-in dirt

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Boost mode

Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

Dyson V11 vacuum in use

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Eco mode

Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

High Torque cleaner head cleaning different floor surfaces

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High Torque cleaner head

Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.

Direct drive cleaner head picking up debris

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Direct drive cleaner head

Drives stiff nylon bristles into carpets to capture ground-in dirt.

Soft roller cleaner head on hard floor

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Fluffy™ cleaner head

Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

Mini motorised tool in use

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Mini motorised tool

The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

Crevice tool in use

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Crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

Light-pipe crevice tool in use

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Light-pipe crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners. And shows you where you're cleaning, even in dark spaces.

Flexi crevice tool in use

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Flexi crevice tool

Extends and flexes into awkward gaps. Ideal for cleaning between furniture.

Combination tool in use

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Combination tool

Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

Soft dusting brush in use

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Soft dusting brush

Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Mattress tool in use

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Mattress tool

Removes dirt and allergens from mattresses and upholstery.

Stubborn dirt brush in use

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Stubborn dirt brush

The stiff bristles remove mud and dried-in dirt.

Up-top adaptor in use

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Up-top adaptor

Twists and locks at different angles for effective cleaning in high-up areas of your home.

Reach-under tool in use

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Reach-under tool

Extends, bends and twists to remove dust and allergens from awkward spaces.

Extension hose in use

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Extension hose

Combines with other Dyson tools to provide a longer reach.

Charging your machine's battery

If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

Image from video about charging your battery

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Dyson V11 vacuum's battery removed from machine

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

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Maintaining your machine

From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.

Image from video about maintaining your machine

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Image from video about washing the filter

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Washing the filter

We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

Image from video about checking for blockages

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Checking for blockages

Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

Image from video about emptying the bin

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Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

Image from video about detangling the brush bar

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Detangling the brush bar

Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Image from video about washing the Soft roller cleaner head

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Washing the Soft roller cleaner head

You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.

Useful tips

Filter being washed at the sink

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Regularly wash the filter

It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

Bin full of debris

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Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Image from video about setting up the dock

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Setting up your charging dock

You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Frequently asked questions

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

Tools to tackle more

Tool bag

Part No. 965530-01

Stow and organise your Dyson vacuum's tools in this handy bag with shoulder strap.

£50.00

Learn more

Quick release adaptor tool

Part No. 968235-01

Replacement quick release adaptor tool for your Dyson vacuum cleaner.

£3.50

Learn more

Quick-release stubborn dirt brush

Part No. 967765-01

Stiff nylon bristles dislodge stubborn dirt from floors and furniture.

£25.00

Learn more

The Dyson guarantee

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.