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Support for your Dyson Pure Hot+Cool Link™ purifier fan heater

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Getting started

Play the video. How to set up your machine.

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Please see our Accessibility Statement for more information.

Voice control. All you have to do is ask.

Using your Dyson purifier heater is even quicker and easier with a compatible voice service. From increasing the airflow speed to turning on Night-time mode, just use simple, spoken instructions to control your machine. 

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Please see our Accessibility Statement for more information.

Check your Dyson purifier heater’s status

Find out the current activity of your Dyson purifier heater, or ask it to begin a new task. Such as “Set the temperature to 20 degrees.”

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Please see our Accessibility Statement for more information.

Explore features and settings

Learn more about your Dyson technology, and what it can do. For example, “What does my purifier’s auto mode do?”

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Please see our Accessibility Statement for more information.

Receive environmental updates

Check your air quality, temperature and humidity levels, both indoors and out – just ask a question. Such as “What’s my indoor air quality like?"

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Troubleshooting and maintenance

Get helpful advice and tips, as well as maintenance schedules. Just ask, “When does my filter need changing?”

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Please see our Accessibility Statement for more information.

Maintaining your machine

Play the video. How to replace the filter.

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Please see our Accessibility Statement for more information.

Play the video. How to replace the battery in your remote.

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Please see our Accessibility Statement for more information.

Useful tips

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Please see our Accessibility Statement for more information.

Store the remote

It attaches magnetically to the top of the machine, button-side down.

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Please see our Accessibility Statement for more information.

Night-time mode

Use the remote control to dim the display and run at the quietest settings, so your sleep goes undisturbed.

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Please see our Accessibility Statement for more information.

Smooth oscillation

At the touch of a button, the machine will gently oscillate to project purified air across the room.

Frequently asked questions

How often does the filter in this machine need changing?

The filter has been designed to last a full year; this is based on 12 hours' daily use. However, the filter may need replacing sooner depending on environmental conditions (e.g. if any smoke is pulled through the machine).

Where should I place my purifying fan heater?

Your purifying fan heater is engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively.

Should I keep my windows open or closed?

Your purifying fan heater works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.