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DC02 Recyclone vacuum Let's get your machine working.

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How to clean the bin and cyclone

Pull back the release catch under carrying handle.

The release catch located on top of the main body on the Dyson DC02 cylinder vacuum.

Remove the hose

Remove Hose by pressing yellow catch either side and pull away from inlet.

Removing the hose from the Dyson DC02 cylinder vacuum.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Removing the bin and cyclone from the Dyson DC02 cylinder vacuum.

Remove cyclone top (lid) from the clear bin.

Removing the bin from the cyclone belonging to the Dyson DC02 cylinder vacuum.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool
Emptying the bin from the Dyson DC02 cylinder vacuum into a bag.

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Check the carrying handle and hose inlet for blockages and remove as necessary.

The Dyson DC02 cylinder vacuum ducts being checked for blockages.

Is there anything else we can help with?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

Check floor tool

Pull the floor tool away from the metal extension tube.

Removing the cleaner head from the extension tube on the Dyson DC02 cylinder vacuum.

Check the opening on the Cleaner head for blockages and remove as necessary.

The Dyson DC02 cylinder vacuum head being checked for blockages.

Reassemble and test machine.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check for blockages

Separate the extension tube from the floor tool.

Removing the cleaner head from the extension tube on the Dyson DC02 cylinder vacuum.

Separate the hose, Wand handle and extension.

Removing the extension tube and hose from the handle of the Dyson DC02 cylinder vacuum.

Check the Wand handle for blockages at both ends and remove as necessary.

A visible check for blockages on both ends of the handle for the Dyson DC02 cylinder vacuum.

Remove the hose by pressing the yellow buttons and pulling away from the Main body.

Removing the hose from the Dyson DC02 cylinder vacuum.

Check the extension tube and hose for blockages and remove as necessary.

A visible check for blockages on both ends of the hose for the Dyson DC02 cylinder vacuum.

Reassemble and test machine.

How to assemble your Dyson DC02 cylinder vacuum.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check for blockages

Pull back the release catch under carrying handle.

The release catch located on top of the main body on the Dyson DC02 cylinder vacuum.

Remove the hose

Remove Hose by pressing yellow catch either side and pull away from inlet.

Removing the hose from the Dyson DC02 cylinder vacuum.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Removing the bin and cyclone from the Dyson DC02 cylinder vacuum.

Remove cyclone top (lid) from the clear bin.

Removing the bin from the cyclone belonging to the Dyson DC02 cylinder vacuum.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool
Emptying the bin from the Dyson DC02 cylinder vacuum into a bag.

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check the cyclone for blockages and remove as necessary.

Check the carrying handle and hose inlet for blockages and remove as necessary.

The Dyson DC02 cylinder vacuum ducts being checked for blockages.

Reassemble and test the machine.

Has checking the Main body resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Washing the filters

Press the release catch on the cyclone and raise the top of the machine.

Remove the washable long life filters from the machine.

WARNING: Wash the filter in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Filters should be washed at least once every 3 months.

Has washing the filters resolved the problem?

Check for blockages

Remove the hose by pressing the yellow buttons and pulling away from the hose inlet.

Removing the hose from the Dyson DC02 cylinder vacuum.

Separate the hose, Wand handle and extension.

Removing the extension tube and hose from the handle of the Dyson DC02 cylinder vacuum.

Check the Wand handle for blockages at both ends and remove as necessary.

A visible check for blockages on both ends of the handle for the Dyson DC02 cylinder vacuum.

Separate the extension tube from the floor tool.

Removing the cleaner head from the extension tube on the Dyson DC02 cylinder vacuum.

Check the extension tube and hose for blockages and remove as necessary.

A visible check for blockages on both ends of the hose for the Dyson DC02 cylinder vacuum.

Reassemble and test the machine.

How to assemble your Dyson DC02 cylinder vacuum.

Has checking the extension tube, Wand handle and hose resolved the problem?

Test the suction

Remove the floor tool from the extension tube.

Removing the cleaner head from the extension tube on the Dyson DC02 cylinder vacuum.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

Washing the filters

Press the release catch on the cyclone and raise the top of the machine.

Remove the washable long life filters from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Filters should be washed at least once every 3 months.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.

This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.

Remember to turn the power off and unplug the machine before you check the filters, and look for blockages prior to restarting the machine.

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Please select one of the appropriate options:

Test the suction

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Cleaning the bin and cyclone

Pull back the release catch under carrying handle.

Separate parts

Raise top of carrying handle.

Remove Hose by pressing yellow catch either side and pull away from inlet.

Lift the bin out of machine.

Remove cyclone top (lid) from the clear bin.

Clean the bin and cyclone

Empty the bin of all dust and debris

Clean the cyclone shroud holes using the brush tool.

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check the cyclone for blockages and remove as necessary.

Has cleaning the bin and cyclone resolved the problem?

Washing the filters

Press the release catch on the cyclone and raise the top of the machine.

Remove the washable long life filters from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Filters should be washed at least once every 3 months and replaced once a year.

Has washing the filters resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Test the suction

If the machine is spitting out dust, there may be a blockage.

This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.

Please select the appropriate option

Serial number

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Storing the accessories

Press the yellow release catch to open the storage cover.

The release catch located on top of the main body on the Dyson DC02 cylinder vacuum.

Please note that the tools may feel warm when the machine has been running, this is completely normal.

Is there anything else we can help with?

How to use the floor tool

Fit the floor tool by pushing firmly into the end of the Wand.

Removing the cleaner head from the extension tube on the Dyson DC02 cylinder vacuum.

For carpets adjust the control forward.

To use on hard floors, move the control back.

Is there anything else we can help with?

Assembling your Dyson machine

Attach the hose to the hose inlet on the front of the machine.

How to assemble your Dyson DC02 cylinder vacuum.

Clip the hose to the rear of the handle.

Clip the handle to the Wand.

Press the release catch on the wand to extend, ensuring it 'clicks' into place.

Attach the floor tool to the extension tube.

Is there anything else we can help with?

How to empty the bin

Pull back the release catch under carrying handle.

The release catch located on top of the main body on the Dyson DC02 cylinder vacuum.

Remove the hose

Remove Hose by pressing yellow catch either side and pull away from inlet.

Removing the hose from the Dyson DC02 cylinder vacuum.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Removing the bin and cyclone from the Dyson DC02 cylinder vacuum.

Remove cyclone top (lid) from the clear bin.

Removing the bin from the cyclone belonging to the Dyson DC02 cylinder vacuum.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool
Emptying the bin from the Dyson DC02 cylinder vacuum into a bag.

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check the cyclone for blockages and remove as necessary.

Check the carrying handle and hose inlet for blockages and remove as necessary.

The Dyson DC02 cylinder vacuum ducts being checked for blockages.

Is there anything else we can help with?