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Dyson DC01 vacuum (Red/Purple/ Yellow)

Let's get your machine working.

See all steps

Please select the appropriate option

How to fit the belt

Ensure the machine is turned off and unplugged before proceeding

Remove the soleplate by unscrewing the 3 screws.

Pull out Brush bar ensuring no damage and remove belt debris.

Attach the new belt to the Brush bar and to the motor pin:

    • Loop the belt around your thumb.
    • Using the back of the cleaner as a lever, stretch the belt over the motor spindle and release.
    • Ensure that the belt is free of twists.

Important: Rotate the Brush bar several times to centralise belt onto the motor spindle.

Refit the Brush bar and make sure the end caps are correctly in place.

Reassemble the soleplate.

Is there anything else we can help with?

Please select the appropriate option

Test the Wand

Make sure the machine is standing in the upright position.

Detach the Wand by pressing the release catch and pulling away from the duct.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Check the Cleaner head

Ensure the machine is turned off and unplugged before proceeding.

Turn the machine over so that it is on its front and you can see the Brush bar.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradle with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Check through the soleplate openings for blockages and remove as necessary.

Carefully remove entwined cotton, wool or fluff with scissors.

Check belt and Brush bar:

Spin the Brush bar to ensure no damage. If the Brush bar is damaged select 'part broken'.

Check the rubber belt is attached and not damaged. If damaged or missing please select 'How to fit the belt'.

Please note - 'How to fit the belt' option is only suitable to customers who already own a spare belt.

Reassemble and test machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

How to fit the belt

Ensure the machine is turned off and unplugged before proceeding

Remove the soleplate by unscrewing the 3 screws.

Pull out Brush bar ensuring no damage and remove belt debris.

Attach the new belt to the Brush bar and to the motor pin:

    • Loop the belt around your thumb.
    • Using the back of the cleaner as a lever, stretch the belt over the motor spindle and release.
    • Ensure that the belt is free of twists.

Important: Rotate the Brush bar several times to centralise belt onto the motor spindle.

Refit the Brush bar and make sure the end caps are correctly in place.

Re-assemble the soleplate

Has fitting the belt resolved the problem?

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check Cleaner head - step 2

Lift the inspection flap and remove any blockages.

Keeping the inspection flap raised, rotate the Cleaner head so that the opening becomes exposed.

Look through the opening to the side of the Cleaner head and ensure the passage is clear of any blockages.

Has this resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Remove the bin and cyclone

Disconnect the bin and cyclone from the main duct.

Check the bin and cyclone:

  • Pull the bin away from the cyclone.
  • Carefully empty the bin ensuring the cone inner and seal is attached and not damaged.

Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Check the duct opening for blockages and remove as necessary.

Reconnect the bin and cyclone to the main duct.

Retest the machine.

Has this resolved the problem?

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Washing the filters

Has checking the filter resolved the problem?

Removing the filters

Unhinge filter cage and lift away pre-filter from the main duct.

Lift yellow bin catch for access to the post motor filter.

If missing, damaged or very dusty select 'part broken'.

Checking the filters

Please note that if the filters are not checked regularly and changed as required, the motor may overheat, which will cause the thermal cut-out to operate.

Replace yellow S-level filter at least once every 3 months and HEPA filter once every 12 months.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear. This will normally require up to 10 rinses.

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Has checking the filter resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check duct flap, wand and hose

Place the machine onto its side and lift the central duct flap. Check for blockages and remove as necessary.

To disconnect the Wand and hose, press the Wand release catch and pull away from the main duct. Pull the Wand out of the hose.

Press the release catch at the bottom of the clear bin to remove.

Disconnect the hose by pressing the button behind the bin cavity and pull hose at the back at the same time.

Check the Wand and hose for blockages and remove as necessary. If any parts are damaged choose 'part broken'.

Reassemble and test machine.

Has checking the duct flap, Wand and hose resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

Test the Wand

Make sure the machine is standing in the upright position.

Detach the Wand by pressing the release catch and pulling away from the duct.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Washing the filters

Has washing the filters resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Check the Cleaner head

Ensure the machine is turned off and unplugged before proceeding.

Turn the machine over so that it is on its front and you can see the Brush bar.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradle with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Check through the soleplate openings for blockages and remove as necessary.

Carefully remove entwined cotton, wool or fluff with scissors.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradle with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Reassemble and test machine.

Do not use the machine in this condition. Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the duct bin and cyclone

Turn the machine off and remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Remove the bin and cyclone

Disconnect the bin and cyclone from the main duct.

Check the bin and cyclone:

Carefully empty the bin ensuring the cone inner and seal is attached and not damaged.

Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Check the duct opening for blockages and remove as necessary.

Reconnect the bin and cyclone to the main duct.

Retest the machine.

Has this resolved the problem?

Wash the filters

Please note that if the filters are not checked regularly and changed as required, the Motor may overheat, which will cause the thermal cut-out to operate.

Replace yellow S-level filter at least every 3 months and HEPA filter every 12 months.

NOTE: Vacuuming builder's dust and some carpet fresheners may cause the filters to require changing more frequently. (Dyson does not recommend the use of carpet fresheners).

Washing the filters

Unhinge filter cage and lift away pre-filter from the main duct.

Lift yellow bin catch for access to the post motor filter.

WARNING: Wash the filter in cold water only. Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Drying the filter

Leave the filter to dry in a warm place for 12 hours.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

If missing, damaged or very dusty select 'part broken'.

Has this resolved the problem?

Do not plug in or attempt to use the machine. Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the Wand

Make sure the machine is standing in the upright position.

Detach the wand by pressing the release catch and pulling away from the duct.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Checking the duct and hose

Turn the machine off and place onto its front

Check for blockages and remove as necessary.

Disconnect the Wand and hose

Pull the Wand out of the hose.

Disconnect the hose by pressing the button behind the bin cavity and pull hose at the back at the same time.

Remove the bin by pressing the release catch at the bottom of the clear bin.

Check the duct and hose for blockages and remove as necessary.

Reassemble and test machine.

Please follow the next step.

Switch off and unplug the machine before proceeding.

Check the Cleaner head

Turn the machine over so that it is on its front and you can see the Brush bar.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradle with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Check through the soleplate openings for blockages and remove as necessary.

Check the side opening of the Cleaner head for blockages and remove as necessary.

Reassemble the soleplate and retest.

Has checking the Cleaner head, duct and hose resolved the problem?

Switch off and unplug the machine before proceeding.

Checking the Brush bar

Turn the machine over so that it is on its front and you can see the Brush bar.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradel with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Check through the soleplate openings for blockages and remove as necessary.

Carefully remove entwined cotton, wool or fluff with scissors.

Check belt and Brush bar:

    • Spin the Brush bar to ensure no damage. If the Brush bar is damaged select 'part broken'.
    • Check the rubber belt is attached and not damaged.

Reassemble and test machine.

Has this resolved the problem?

Remove the bin and cyclone

Remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Retest the machine.

Is the whistle still present with the cyclone removed?

Remove the filters

Unhinge filter cage and lift away pre-filter from the main duct.

Lift yellow bin catch for access to the post motor filter.

Is the noise still present?

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin and cyclone

Turn the machine off and remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Remove the bin and cyclone

Pull the bin away from the cyclone.

Check the bin and cyclone

Carefully empty the bin ensuring the cone inner and seal is attached and not damaged.

Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Check the duct opening for blockages and remove as necessary.

Reconnect the bin and cyclone to the main duct.

Retest the machine.

Has this resolved the problem?

Check duct flap, wand and hose

Turn the machine off and place onto its front

Check both duct flaps for damage.

Disconnect the Wand and hose

Press the Wand release catch and pull away from the main duct.

Pull the Wand out of the hose.

Remove the bin by pressing the release catch at the bottom of the clear bin.

Disconnect the hose by pressing the button behind the bin cavity and pull hose at the back at the same time.

Check the Wand and hose for blockages and remove as necessary. If any parts are damaged choose 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

Check the Cleaner head

Turn the machine over so that it is on its front and you can see the brushbar.

Undo the 3 screws and remove the soleplate. (If the cradle becomes detached from the soleplate, align circular ends of cradel with corresponding holes of soleplate and slot into place, ensuring that 'front' edge of cradle faces the right direction).

Check through the soleplate openings for blockages and remove as necessary.

Carefully remove entwined cotton, wool or fluff with scissors.

Check belt and Brush bar

Spin the Brush bar to ensure no damage. If the Brush bar is damaged select 'part broken'.

Check the rubber belt is attached and not damaged. If damaged or missing please select 'How to fit the belt'.

Please note - 'How to fit the belt' option is only suitable to customers who already own a spare belt.

Reassemble and test machine.

Has this resolved the problem?

Assembling your Dyson machine

Connect the hose to the main duct by pushing until it clicks.

Push the wand through the hose and click connect the wand to the main duct.

Cable

Rotate the cable winder to enable the cable to wrap between the cable winder and hose cuff.

Tools

All tools are stored neatly on the storage posts either side of the main duct.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to attach the accessories

Ensure the machine is in upright position before using tools.

Remove the wand by pressing the release catch and pulling away from the main duct.

Attach tools directly to the Wand.

For cleaning awkward places remove wand and insert tool adaptor into the end of the hose. Attach tool as required.

Is there anything else we can help you with?

Carrying your Dyson machine

Ensure clear bin is firmly in place before lifting.

To lift the machine, use the carrying handle on the cyclone top only.

Is there anything else we can help you with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Is there anything else we can help you with?

User guide

Please see the attached user guide.

Is there anything else we can help you with?

How to empty the bin

Turn the machine off and remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Emptying the bin and cyclone

Pull the bin away from the cyclone.

Carefully empty the bin ensuring the cone inner and seal is attached and not damaged.

Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Reconnect the bin and cyclone to the main duct.

Is there anything else we can help you with?

Cleaning the duct bin and cyclone

Turn the machine off and remove the cyclone and bin by pressing the release catch at the bottom of the bin.

Remove the bin and cyclone

  • Disconnect the bin and cyclone from the main duct.

Check the bin and cyclone:

Carefully empty the bin ensuring the cone inner and seal is attached and not damaged.

Clean the cyclone by using a cloth and tapping gently to disperse any fine dust.

Washing the bin with cold water is optional. Do not wash the cyclone or main duct.

Check the duct opening for blockages and remove as necessary.

Reconnect the bin and cyclone to the main duct.

Retest the machine.

Is there anything else we can help you with?

Dyson machines are built to last. However, since July 2011 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC01 or DC02 machines.

Washing the filters

Is there anything else we can help you with?

Removing the filters

Unhinge filter cage and lift away pre-filter from the main duct.

Lift yellow bin catch for access to the post motor filter.

If missing, damaged or very dusty select 'part broken'.

Checking the filters

Please note that if the filters are not checked regularly and changed as required, the motor may overheat, which will cause the thermal cut-out to operate.

Replace yellow S-level filter at least every 3 months and HEPA filter every 12 months.

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine). Repeat the steps until the water runs clear. This will normally require up to 10 rinses.

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Is there anything else we can help you with?