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DC05 Standard vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Emptying the bin

Remove the bin by pressing the catch on top of the handle.

The bin easily pulls away from the Main body.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Ensure the bin seal is not missing or damaged.

Is there anything else we can help you with?

Please select the appropriate option

Check the turbo head

The red light warns that the Brush bar is obstructed. Turn power off and remove obstruction.

Check if red light is flashing. If not there may still be a blockage within the floor tool.

Undo the soleplate fasteners at each end of the Motorhead floor tool with a coin to remove the soleplate underneath. Turn the turbo brush over so that you are looking at the base where the Brush bar is.

Carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut off bristles on the brushbar.

Check for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Checking the Wand handle and extension tube.

Disconnect the handle from the extension tube.

  • Disconnect the floor tool from the extension tube.

Check the handle for blockages and remove as necessary.

Check both ends of the extension tube for blockages and remove as necessary.

Disconnect the hose from the inlet and check both parts for blockages and remove as necessary.

Reassemble and test the machine.

Has checking the Wand and extension tube resolved the problem?

Check for blockages

Remove the bin by pressing the catch on top of the handle.

The bin easily pulls away from the main body.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Ensure the bin seal is not missing or damaged.

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean including bleed valve located at the top.

Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.

Reassemble and test machine.

Has checking for blockages on the Main body resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Remove the filter

Press the release catch on the cyclone assembly and remove the filter from the machine.

Wash filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Dry filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine

Replace the filter and reassemble the machine.

Has washing the filter resolved the problem?

Check the floor tool

Remove the floor tool from the metal extension tube by pressing the lower clip located on the plastic cuff on the extension tube.

Check the opening of the floor tool for blockages and remove if necessary.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check for blockages

Remove the hose from the main body.

Detach the Wand from the extension tube.

Check for blockages and remove as necessary.

Check both ends of the flexible hose.

Check both ends of the Wand handle.

Check both ends of the extension tube.

Re-assemble and test machine.

Has checking the inlet, hose and extension tube resolved the problem?

Test the machine without the bin

Press the bin release catch.

Remove the bin and cyclone from the main body.

Turn the machine on.

Is the rattle still present with the bin removed?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Cleaning the bin and cyclone

Remove the bin by pressing the catch on top of the handle.

The bin easily pulls away from the main body.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Ensure the bin seal is not missing or damaged.

Check for blockages.

Ensure the bin inlet is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean including bleed valve located at the top.

Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the bin and cyclone resolved the problem?

Check for blockages

Remove the hose from the main body.

Detach the wand from the hose and extension tube.

Check for blockages and remove as necessary.

    • Check both ends of the flexible hose.
    • Check both ends of the wand handle.
    • Check both ends of the extension tube.

Re-assemble and test machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check the floor tool

Remove the floor tool from the metal extension tube by pressing the lower clip located on the plastic cuff on the extension tube.

Check the openings of the floor tool for blockages and remove if necessary.

Has checking the floor tool resolved the problem?

Test the suction

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction from the extension tube stronger or weaker than usual?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Wash filter

Please follow the steps in the video.

Is there anything else we can help you with?

Remove filter

Press the release catch on the cyclone assembly and remove the filter from the machine.

Wash filter

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Dry filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Re-assemble machine

Replace the filter and re-assemble the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Test the switch

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine in this condition.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the bin and cyclone

Remove the bin by pressing the catch on top of the handle.

The bin easily pulls away from the main body.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Ensure the bin seal is not missing or damaged.

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean including bleed valve located at the top.

Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.

Test machine

Re-assemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Wash filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Remove filter

Press the release catch on the cyclone assembly and remove the filter from the machine.

Wash filter

Wash both parts of the filter in cold water only.(Do not use detergent, do not wash in a dishwasher or washing machine).

Repeat until the water runs clear.

Dry filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Re-assemble machine

Replace the filter and re-assemble the machine.

Has washing the filters resolved the problem?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine in this condition.

You can not resolve this issue alone

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.

Please select the appropriate option

Test the suction

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

How to change the wand batteries

The Wand has two AA batteries used to power the ON/OFF controls.

The battery cover is at the front of the Wand handle.

Use a flat head screw driver to undo the cover. Remove batteries and replace.

Is there anything else we can help you with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Is there anything else we can help you with?

Attach the tools

Attach the tools directly to the Wand or extension tube.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help you with?

Assembling your Dyson machine

Attach the hose to the hose retainer clip onto the front of the machine.

Clip the Wand handle to the extension tube.

Clip the tool holster to the hose.

Attach the floor tool to the extension tube.

Push the hose cuff into the hose inlet on the side of the Main body.

Is there anything else we can help you with?