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Dyson DC03 Absolute and Zorb vacuum

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Cleaning the bin and cyclone

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

Separate the clear bin from the cyclone top by pressing the bin catch.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

WARNING: Do not use any liquids on the cyclone or shroud.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

  • Shake or tap firmly to remove all dust from inside the clear bin.

Wash the clear bin with cold water.

WARNING: Do not use any detergents or cleaning chemicals on any part of the machine.

Is there anything else we can help you with?

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Turn off the power and unplug the machine.

Check the cleaner head window

Using a coin, undo the fasteners as shown to remove the cleaner head window.

Check inside the opening for blockages and remove if necessary.

Has clearing the window resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the hose cassette

Remove the wand handle from the hose by pressing the wand release button on the hose cuff and inspect for blockages.

Pull back the blockage removal cassette catch and remove the cassette from the machine.

Inspect the cassette and hose for any blockages and remove if necessary.

To replace the cassette, position it at 45° and click the cassette catch back into place on the machine.

Has clearing the cassette resolved the problem?

Check the cyclone

Remove the cyclone and clear bin from the machine.

Check the openings on the cyclone top and machine for blockages and remove as necessary.

Has clearing the cyclone resolved the problem?

Clear the brushbar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

Check the brush housing for blockages and ensure the brushbar is rotating freely by hand.

Carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut off any bristles on the brushbar

Replace the soleplate and rebuild the machine.

Has clearing the brushbar resolved the problem?

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Issue cannot be resolved

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

Turn off the power and unplug the machine.

Check the cleaner head

Using a coin, undo the fasteners as shown to remove the cleaner head window.

Check inside the opening for blockages and remove if necessary.

Has clearing the opening resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filters resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the switch

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson machines are built to last. However, since December 2014 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC03, DC04 or DC05 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

Please follow the steps in the video to wash the filter.

Has this resolved the problem?

Clear the brushbar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

Check the brush housing for blockages and ensure the brushbar is rotating freely by hand.

Carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut off any bristles on the brushbar

Replace the soleplate and rebuild the machine

Has checking the brushbar resolved the problem?

Dyson machines are built to last. However, since May 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for the following machines; DC01, DC02, DC03, DC04, DC05, DC11, DC16 machines. Sorry for any inconvenience caused.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Using the brush controls

  1. Brush off.
    • The brushbar will not spin so the machine can be used on delicate rugs and floors.
  2. Brush automatic.
    • The brushbar will spin when the machine is reclined but not while it is standing upright.
  3. Brush on.
    • The brushbar is currently spinning.

Select the appropriate option on the brush controls.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help you with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Attaching the wand

The wand handle can be reversed to reach awkward areas more easily and with a better grip.

Remove the wand from the hose by pressing the wand release button on the hose cuff.

Attach the adaptor tool to the hose, reverse the wand and push into the end of the adaptor tool.

Fit one of the tools on to the end of the wand using a twisting action to ensure that the tool is fitted correctly.

Is there anything else we can help you with?

Turn off the power and unplug the machine.

Empty the bin

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

Separate the clear bin from the cyclone top by pressing the bin catch.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Shake or tap firmly to remove all dust from inside the clear bin.

Wash the clear bin with cold water.

  • Do not use any detergents or cleaning chemicals on any part of the machine

Ensure that the clear bin is dry before re-assembling the machine.

Is there anything else we can help you with?