Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson DC03 Absolute vacuum Let's get your machine working.

See all steps

Please select the appropriate option

Cleaning the bin and cyclone

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

How to remove the cyclone and bin from the Dyson DC03 upright vacuum.

Separate the clear bin from the cyclone top by pressing the bin catch.

How to remove the bin from the cyclone on the Dyson DC03 upright vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

WARNING: Do not use any liquids on the cyclone or shroud.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Shake or tap firmly to remove all dust from inside the clear bin.

Emptying the bin from the Dyson DC03 upright vacuum into a bag.

Wash the clear bin with cold water.

WARNING: Do not use any detergents or cleaning chemicals on any part of the machine.

How to clean the bin from the Dyson DC03 upright vacuum.

Is there anything else we can help with?

Please select the appropriate option

Switch off and unplug the machine.

Check the Cleaner head window

Using a coin, undo the fasteners as shown to remove the cleaner head window.

How to remove the quick-release window on the Dyson DC03 upright vacuum using a coin.

Check inside the opening for blockages and remove as necessary.

Has clearing the window resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the hose cassette

Remove the Wand handle from the hose by pressing the Wand release button on the hose cuff and inspect for blockages.

How to remove the hose from the Dyson DC03 upright vacuum.

Pull back the blockage removal cassette catch and remove the cassette from the machine.

The removal of the hose from the Dyson DC03 upright vacuum.

Inspect the cassette and hose for any blockages and remove if necessary.

To replace the cassette, position it at 45° and click the cassette catch back into place on the machine.

Has clearing the cassette resolved the problem?

Check the cyclone

Remove the cyclone and clear bin from the machine.

How to remove the cyclone and bin from the Dyson DC03 upright vacuum.

Check the openings on the cyclone top and machine for blockages and remove as necessary.

Has clearing the cyclone resolved the problem?

Clear the Brush bar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

The removal of the fasteners from the soleplate on the Dyson DC03 upright vacuum.

Check the brush housing for blockages and ensure the Brush bar is rotating freely by hand.

The removal of the soleplate from the base of the Dyson DC03 upright vacuum.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off any bristles on the Brush bar.

A visible check for blockages on the brush bar on the Dyson DC03 upright vacuum.

Replace the soleplate and rebuild the machine.

Has clearing the Brush bar resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Turn off and unplug the machine

Check the Cleaner head

Using a coin, undo the fasteners as shown to remove the cleaner head window.

How to remove the quick-release window on the Dyson DC03 upright vacuum using a coin.

Check inside the opening for blockages and remove as necessary.

Has clearing the opening resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filters resolved the problem?

Turn off and unplug the machine

Check the Cleaner head

Using a coin, undo the fasteners as shown to remove the cleaner head window.

How to remove the quick-release window on the Dyson DC03 upright vacuum using a coin.

Check inside the opening for blockages and remove as necessary.

Has clearing the opening resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

The switch does not light up.

Test the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Wash the filter

Please follow the steps in the video to wash the filter.

Has this resolved the problem?

Please select the appropriate option

Clear the Brush bar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

The removal of the fasteners from the soleplate on the Dyson DC03 upright vacuum.

Check the brush housing for blockages and ensure the Brush bar is rotating freely by hand.

The removal of the soleplate from the base of the Dyson DC03 upright vacuum.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off any bristles on the Brush bar.

A visible check for blockages on the brush bar on the Dyson DC03 upright vacuum.

Replace the soleplate and rebuild the machine.

Has checking the Brush bar resolved the problem?

How to operate the brush control

  1. Brush off.
    • The Brush bar will not spin so the machine can be used on delicate rugs and floors.
  2. Brush automatic.
    • The Brush bar will spin when the machine is reclined but not while it is standing upright.
  3. Brush on.
    • The Brush bar is currently spinning.
How to change the adaptive brush controls on the Dyson DC03 upright vacuum.

Select the appropriate option on the brush controls.

The adaptive brush controls from the Dyson DC03 upright vacuum.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Where to find the serial number on the Dyson DC03 upright vacuum.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Attaching the Wand

The Wand handle can be reversed to reach awkward areas more easily and with a better grip.

How to assemble the wand, hose and tools on a Dyson DC03 upright vacuum.

Remove the Wand from the hose by pressing the Wand release button on the hose cuff.

Attach the adaptor tool to the hose, reverse the Wand and push into the end of the adaptor tool.

Fit one of the tools on to the end of the wand using a twisting action to ensure that the tool is fitted correctly.

Is there anything else we can help with?

Turn off and unplug the machine

Empty the bin

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

How to remove the cyclone and bin from the Dyson DC03 upright vacuum.

Separate the clear bin from the cyclone top by pressing the bin catch.

How to remove the bin from the cyclone on the Dyson DC03 upright vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

WARNING: Do not use any liquids on the cyclone or shroud.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Shake or tap firmly to remove all dust from inside the clear bin.

Emptying the bin from the Dyson DC03 upright vacuum into a bag.

Wash the clear bin with cold water.

WARNING: Do not use any detergents or cleaning chemicals on any part of the machine.

How to clean the bin from the Dyson DC03 upright vacuum.

Ensure that the bin is dry before reassembling the machine.

Is there anything else we can help with?

Wash the filter

Please follow the steps in the video to wash the filter.

Is there anything else we can help with?