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DC08 Animal™

Let's get your machine working.

See all steps

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the floor tool.

Grip cuff firmly to extend extension tube fully, ensuring it can extend no further.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check floor tool

If your turbobrush is not working effectively, a blockage may be restricting the Brush bar from turning. A blockage can easily be removed using the procedure below.

Remove the tool from your machine.

Check for blockages and remove as necessary.

Turn the turbobrush over so that you are looking at the base where the Brush bar is.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off bristles on the Brush bar.

Check the correct setting of the Turbo brush. Turn the button to adjust brush to long or short pile carpet.

Reassemble and test machine.

If the floor tool is damaged choose the 'part broken' option.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose and extension tube.

Check for blockages and remove as necessary

Check both ends of the flexible hose, extension tube and the Wand for blockages and remove as necessary.

Reassemble and test machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Checking the duct

Check the duct inlet for blockages and remove as necessary.

Open the pre-filter cover and remove blockages as necessary.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose and extension tube.

Check for blockages and remove as necessary

Check for blockages and remove as necessary.

Check both ends of the flexible hose.

Check both ends of the Wand handle.

Check both ends of the extension tube.

Reassemble and test the machine.

Has checking the Wand and hose resolved the problem?

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Checking the duct

Check the duct inlet for blockages and remove as necessary.

Open the pre-filter cover and remove blockages as necessary.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged, please select 'Part broken'.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Remove the filters

Turn power off and unplug the machine.

Press the release catch on the cyclone and remove the filter and filter casing from the machine.

Wash the filter

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter case in cold water only.

Dry the filter

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Has washing the filter resolved the problem?

Check floor tool

If your turbobrush is not working effectively, a blockage may be restricting the Brush bar from turning. A blockage can easily be removed using the procedure below.

Remove the tool from your machine. Check for blockages and remove as necessary.

Turn the turbobrush over so that you are looking at the base where the Brush bar is.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off bristles on the Brush bar.

Check the correct setting of the Turbo brush. Turn the button to adjust brush to long or short pile carpet.

Reassemble and test machine.

If the floor tool is damaged choose the 'part broken' option.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark.

Removing the bin.

To remove the cyclone and clear bin, push the release button at the top of the cyclone handle. Remove the cyclone and clear bin.

Emptying the bin

To detach the bin from the cyclone, press the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

Tap the cyclone gently to help displace any fine dust.

Check the bin and cyclone

Check the bin seal is not missing or damaged.

Check the duct for blockages.

Refit the bin

Reassemble the bin and cyclone.

Replace onto the Main body, ensuring it clicks into place.

Is there anything else we can help with?

Please select the appropriate option

Test the machine without the bin

Press the bin release catch.

Remove the bin and cyclone from the Main body.

Turn the machine on.

Is the noise still present with the bin removed?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark.

Removing the bin.

To remove the cyclone and clear bin, push the release button at the top of the cyclone handle. Remove the cyclone and clear bin.

Emptying the bin

Disconnect the bin and cyclone by pressing the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

WARNING: Do not use water.

Bin and cyclone checks

Ensure the bin inner seal is not missing or damaged. If so choose 'Part broken'.

Check there are no blockages through the centre of the cyclone or inlet located at the top.

Refit the bin, connecting the back of the clear bin to the cyclone first and clicking at the front last.

Ensure a tight seal, any gaps would cause a loss of performance and may not reconnect with the Main body.

Replace the bin and cyclone to the Main body, ensuring it clicks into place.

Retest the machine.

Has checking the bin and cyclone resolved the problem?

Check extension tube, wand handle and hose

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose and extension tube.

Check for blockages and remove as necessary

Check for blockages and remove as necessary.

Check both ends of the flexible hose.

Check both ends of the Wand handle.

Check both ends of the extension tube.

Reassemble and test the machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check floor tool

Remove the tool from your machine. Check for blockages and remove as necessary.

Turn the turbobrush over so that you are looking at the base where the Brush bar is.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off bristles on the Brush bar.

Check the correct setting of the Turbo brush. Turn the button to adjust brush to long or short pile carpet.

Reassemble and test machine.

If the floor tool is damaged choose the 'part broken' option.

Has checking the floor tool resolved the problem?

Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has checking the extension tube, Wand handle and hose resolved the problem?

Which tool are you using?

Turbine head.

Dual mode floor tool.

Contact head.

Check the Turbine head

Slide back the soleplate catch and undo the 2 soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the machine.

Is the Brush bar spinning?

Has checking the floor tool resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has checking the floor tool resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Test the contact head on the machine.

Has checking the floor tool resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the button at the top of the cyclone handle and remove the bin from the machine.

Check the duct

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has checking the extension tube, Wand handle and hose resolved the problem?

Which tool are you using?

Turbine head.

Dual mode floor tool.

Contact head.

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has checking the floor tool resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Test the contact head on the machine.

Has checking the floor tool resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the 2 soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the Turbine head on the machine.

Is the Brush bar spinning?

Has checking the floor tool resolved the problem?

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Grip cuff firmly to extend extension tube fully, ensuring it can extend no further.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filters and clean the bin

This issue can be resolved by washing the filters and cleaning the bin and cyclone.

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Checking the duct

Check the duct inlet for blockages and remove as necessary.

Open the pre-filter cover and remove blockages as necessary.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

This usually happens because the filters need washing or your machine is blocked.

Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to restarting the machine.

Please select the appropriate option

Washing the filter

Please follow the steps in the video to wash the filter.

If washing the filter doesn't resolve the issue, please select Cleaning the bin and cyclone.

For a step by step guide, please select step by step.

Is there anything else we can help with?

Filter washing

Turn power off and unplug the machine.

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Press the release catch on the cyclone and remove the filter and filter casing from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter with cold water only.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Is there anything else we can help with?

Please select the appropriate option

Test the suction from the extension tube

The image may show a different floor tool variant although the process remains the same.

Remove the floor tool from the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Disconnect the Wand from the hose.

Check for blockages and remove as necessary

Check both ends of the flexible hose and the Wand for blockages and remove as necessary.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the Wand and hose resolved the problem?

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Checking the duct

Check the duct inlet for blockages and remove as necessary.

Open the pre-filter cover and remove blockages as necessary.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Remove the filters

Turn power off and unplug the machine.

Press the release catch on the cyclone and remove the filter and filter casing from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter case in cold water only.

Dry the filter

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Has checking the filter resolved the problem?

Check the floor tool

Remove the floor tool from the metal extension tube by pressing the push button located on the floor tool.

Check the opening of the floor tool for blockages and remove if necessary.

You can change the resistance of the floor tool by adjusting the red airflow ports on its base.

Push the tabs inwards to ensure best resistance.

Reassemble and test the machine.

If the floor tool is damaged choose the 'part broken' option.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the floor tool

Press the release button on the Turbine head to remove from the Extension tube.

Slide back the soleplate catch and turn the two fasteners by a quarter.

Check for blockages

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Replace the soleplate, locking the front tabs first and reclining the soleplate down. Lock the two fasteners and slide back the soleplate catch.

Check the Turbine head has the correct setting for your floor

Pull plunger out for the Brush bar to spin (for carpet cleaning).

Push plunger in for to stop the Brush bar spinning (for hard floors or delicate surfaces).

Retest the machine.

Has checking the floor tool resolved the problem?

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose.

Check for blockages and remove as necessary.

Check both ends of the flexible hose.

Check both ends of the Wand handle.

Reassemble and test machine.

Has checking the Wand and hose resolved the problem?

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone

Ensure the bin inner is clear and large cone seal is not missing or damaged.

Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Checking the duct

Check the duct inlet for blockages and remove as necessary.

Open the pre-filter cover and remove blockages as necessary.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

Cleaning the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark.

Removing the bin.

To remove the cyclone and clear bin, push the release button at the top of the cyclone handle. Remove the cyclone and clear bin.

Emptying the bin

To detach the bin from the cyclone, press the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

Tap the cyclone gently to help displace any fine dust.

Check the bin and cyclone

Check the bin seal is not missing or damaged.

Check the duct for blockages.

Refitting the bin

Reassemble the bin and cyclone.

Replace onto the Main body, ensuring it clicks into place.

Is there anything else we can help with?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine without the bin

Press the bin release catch.

Remove the bin and cyclone from the Main body.

Turn the machine on.

Is the noise still present with the bin removed?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Clean the bin and cyclone

Removing the bin.

To remove the cyclone and clear bin, push the release button on the top of the carrying handle.

Emptying the bin

Disconnect the bin and cyclone by pressing the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

WARNING: Do not use water.

Bin and cyclone checks

Ensure the bin inner seal is not missing or damaged. If so choose 'Part broken'.

Check there are no blockages through the centre of the cyclone or inlet located at the top.

Refit the bin, connecting the back of the clear bin to the cyclone first and clicking at the front last.

Ensure a tight seal, any gaps would cause a loss of performance and may not reconnect with the Main body.

Replace the bin and cyclone to the Main body, ensuring it clicks into place.

Retest the machine.

Has checking the bin and cyclone resolved the problem?

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose.

Check for blockages and remove as necessary

Check both ends of the flexible hose and the Wand for blockages and remove as necessary.

Reassemble and test the machine.

Has checking the Wand and hose resolved the problem?

Check the floor tool

Remove the floor tool from the metal extension tube by pressing the push button located on the floor tool.

Check the opening of the floor tool for blockages and remove if necessary.

You can change the resistance of the floor tool by adjusting the red airflow ports on its base.

Push the tabs inwards to ensure best resistance.

Reassemble and test the machine.

If the floor tool is damaged choose the 'part broken' option.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction from the extension tube

The image may show a different floor tool although the process remains the same.

Remove the floor tool from the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please select the appropriate option

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

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Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

This usually happens because the filters need washing or your machine is blocked.

Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to restarting the machine.

Please select the appropriate option

Washing the filter

Please follow the steps in the video to wash the filter.

If washing the filter doesn't resolve the issue, please select Cleaning the bin and cyclone.

For a step by step guide, please select step by step.

Is there anything else we can help with?

Filter washing

Turn power off and unplug the machine.

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Press the release catch on the cyclone and remove the filter and filter casing from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter in cold water only.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Is there anything else we can help with?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check the floor tool

Press the release button on the Turbine head to remove from the Extension tube.

Slide back the soleplate catch and turn the two fasteners by a quarter.

Check for blockages

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Replace the soleplate, locking the front tabs first and reclining the soleplate down. Lock the two fasteners and slide back the soleplate catch.

Check the Turbine head has the correct setting for your floor

Pull plunger out for the Brush bar to spin (for carpet cleaning).

Push plunger in for to stop the Brush bar spinning (for hard floors or delicate surfaces).

Retest the machine.

Has checking the floor tool resolved the problem?

Check Mini turbine head

Undo both fasteners on the soleplate by a quarter.

Check for blockages

Remove each side of the Brush bar by sliding each half out from the sides of the Mini turbine head.

Clear any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Inspect the duct on the underside of the Turbine head for blockages and remove as necessary.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.

Reassemble both Brush bar parts to the metal shafts.

Re-assemble the soleplate ensuring that it is flush and fasteners are locked.

Pull out the plunger to allow Brush bar to spin.

If there is any damage to the Mini turbine head choose 'part broken' to place an order.

Retest the machine.

Has checking the Mini turbine head resolved the problem?

Blockage issue

The Mini turbine head will need strong suction to allow the Brush bar to spin.

There could be a blockage causing a loss of performance.

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the floor tool.

Grip cuff firmly to extend extension tube fully, ensuring it can extend no further.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Checking the duct, cyclone and bin

Remove the bin by pressing the catch on top of the handle.

Remove the cyclone from the bin by pressing the release catch on top of the clear handle.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the bin and cyclone:

  • Ensure the bin inner is clear and large cone seal is not missing or damaged.
  • Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Check the bin and cyclone:

  • Ensure the bin inner is clear and large cone seal is not missing or damaged.
  • Ensure the cyclone is clean and remove blockages as necessary. Tap cyclone to remove tougher debris.

Close the pre-filter cover lid ensuring the filter is inside, reconnect the bin and cyclone and attach to the machine.

If any parts are missing or damaged choose part broken to place an order.

Retest the machine.

Has checking the duct, bin and cyclone resolved the problem?

Filter washing

Turn power off and unplug the machine.

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Press the release catch on the cyclone and remove the filter and filter casing from the machine.

You can change the resistance of the floor tool by adjusting the red airflow ports on its base.

Push the tabs inwards to ensure best resistance.

Wash the filter in cold water only.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

Finding serial number

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help with?

How to attach the accessories

Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and attach the accessory tools directly to the hose.

Is there anything else we can help with?

Using the Mini turbine head

The Brush bar can be turned on and off by using the plunger on the side of the Mini turbine head.

Brush bar turned on for carpets.

Brush bar turned off for hard or delicate flooring.

If the Brush bar does not spin please select the appropriate option.

Is there anything else we can help with?

How to use the telescope wand

You can use the Wand collapsed and add accessory tools.

If you press the release catch over the top of the wand, you can extend the first section by small increments.

To use with the main floor tool we recommend fully extending the telescope.

Is there anything else we can help with?

Cleaning the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark.

Removing the bin.

To remove the cyclone and clear bin, push the release button at the top of the cyclone handle. Remove the cyclone and clear bin.

Emptying the bin

To detach the bin from the cyclone, press the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

Tap the cyclone gently to help displace any fine dust.

Check the bin and cyclone

Check the bin seal is not missing or damaged.

Check the cyclone is clear of blockages through the middle and the top inlet.

Washing the bin

WARNING: Use water only and no detergents.

Ensure bin is completely dry before placing back onto the machine.

Do not remove rubber seals.

Refitting the bin

Reassemble the bin and cyclone.

Replace onto the Main body, ensuring it clicks into place.

Is there anything else we can help with?

Check the floor tool

Press the release button on the Turbine head to remove from the Extension tube.

Slide back the soleplate catch and turn the two fasteners by a quarter.

Check for blockages

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Replace the soleplate, locking the front tabs first and reclining the soleplate down. Lock the two fasteners and slide back the soleplate catch.

Check the Turbine head has the correct setting for your type of floor.

Pull plunger out for the Brush bar to spin (for carpet cleaning).

Push plunger in for to stop the Brush bar spinning (for hard floors or delicate surfaces).

Retest the machine.

Has checking the floor tool resolved the problem?

Check Mini turbine head

Undo both fasteners on the soleplate by a quarter.

Check for blockages

Remove each side of the Brush bar by sliding each half out from the sides of the Mini turbine head.

Clear any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Inspect the duct on the underside of the Turbine head for blockages and remove as necessary.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.

Reassemble both Brush bar parts to the metal shafts.

Re-assemble the soleplate ensuring that it is flush and fasteners are locked.

Pull out the plunger to allow Brush bar to spin.

If there is any damage to the Mini turbine head choose 'part broken' to place an order.

Retest the machine.

Has checking the Mini turbine head resolved the problem?

Blockage issue

The Mini turbine head will need strong suction to allow the Brush bar to spin.

There could be a blockage causing a loss of performance.

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the floor tool.

Grip cuff firmly to extend extension tube fully, ensuring it can extend no further.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Remove the hose from the Main body.

Pull hose out of the inlet.

Press back cuff release catch and remove from the Main body.

Detach the Wand handle from the hose and extension tube.

Check for blockages and remove as necessary

Check for blockages and remove as necessary.

Check both ends of the flexible hose.

Check both ends of the Wand handle.

Check both ends of the extension tube.

Reassemble and test the machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Finding serial number

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help with?

How to attach the accessories

Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and attach the accessory tools directly to the hose.

Is there anything else we can help with?

Using the Mini turbine head

The Brush bar can be turned on and off by using the plunger on the side of the Mini turbine head.

Brush bar turned on for carpets.

Brush bar turned off for hard or delicate flooring.

If the Brush bar does not spin please select the appropriate option.

Is there anything else we can help with?

Extension tube

Grip cuff firmly to extend extension tube.

Is there anything else we can help with?

Cleaning the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark.

Removing the bin.

To remove the cyclone and clear bin, push the release button at the top of the cyclone handle. Remove the cyclone and clear bin.

Emptying the bin

To detach the bin from the cyclone, press the release catch on the clear bin handle.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Clean the cyclone shroud

Clean with a dry cloth or brush to remove fluff and debris.

Tap the cyclone gently to help displace any fine dust.

Check the bin and cyclone

Check the bin seal is not missing or damaged.

Check the cyclone is clear of blockages through the middle and the top inlet.

Washing the bin

Use water only and no detergents.

Ensure bin is completely dry before placing back onto the machine.

Do not remove rubber seals.

Refitting the bin

Reassemble the bin and cyclone.

Replace onto the Main body, ensuring it clicks into place.

Is there anything else we can help with?