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Dyson DC07i vacuum (Purple/Steel/Yellow)

Let's get your machine working.

See all steps

Please select the appropriate option

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Does the machine stand upright?

Keep your hands and clothing away from the brush bar area at all times.

Inspect the brushbar

Tilt the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the brushbar is spinning.

If the machine has a brushbar on/off control, check that the arrow on the clutch control dial moves forward to the carpeted floors position

Does the brushbar turn with the power on?

Inspect for any debris or damage

Remove the valve pipe, near to the base of the machine.

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch on. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

Turn off and unplug the machine before proceeding.

Inspect the cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin turn each fastener a quarter of a turn to the left. Remove the soleplate.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.

Inspect the internal hose for blockages or/and damage.

Both ends of the internal hose pull away.

When re-fitting the internal hose, push firmly and twist hose side to side to connect, and ensure both ends of the hose are fitted securely

Re-assemble and test machine.

Has checking the cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Clearing duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check to ensure that the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhause pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check to ensure the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary

Empty bin and ensure bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Check the cyclone number

Remove the cyclone by pressing the release catch on the top handle.

The number is located on the middle of the cyclone on the side which connects to the machine.

What number is on the cyclone assembly?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 904861-38

Replacement cyclone for your Dyson vacuum cleaner.

£36.24

Cyclone

Part no. 904861-38

Replacement cyclone for your Dyson vacuum cleaner.

£36.24

Currently out of stock.

£36.24

Currently out of stock.

£36.24

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 904861-38

Replacement cyclone for your Dyson vacuum cleaner.

£36.24

Cyclone

Part no. 904861-38

Replacement cyclone for your Dyson vacuum cleaner.

£36.24

Currently out of stock.

£36.24

Currently out of stock.

£36.24

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Inspect the cleaner head

Turn off the power and lay the machine flat on the floor, and turn over so that the base can be viewed.

Remove the soleplate by using a coin to turn the fasteners by a quarter.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.

Inspect the internal hose for blockages and damage:

Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'

When re-fitting, push firmly to connect and ensure that both ends of the hose are fitted securely

Re-assemble and test the machine.

Has checking the cleaner head resolved the problem?

Check the belt

Ensure the machine is turned off and unplugged before proceeding.

Recline the machine and turn over so that you can access the brushbar.

Remove the soleplate by turning the fasteners by a quarter. A coin is best used.

Clear any blockages around the brushbar and check if the belt has been damaged.

Spin the brushbar. If the belt is slack or broken, the issue could be resolved by ordering a replacement belt. If the brushbar has snapped you will also need to place an order for this item.

If the brushbar has not been damaged and you have a spare belt, please choose the 'how to replace the belt' option.

Has this resolved the issue?

You might need a replacement part.

It looks like the Belt is not working. You can solve this by ordering a new one below.

Belt

Part no. 900527-01

Replacement belt for your Dyson vacuum cleaner.

£3.00

Belt

Belt

Part no. 900527-01

Replacement belt for your Dyson vacuum cleaner.

£3.00

£3.00

£3.00

How would you rate our online support?

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5/5 Excellent

Replacing the belt

Ensure the machine is turned off and unplugged before proceeding.

Remove the soleplate by turning the fastener by a quarter. A coin is best used.

Pull out the brushbar ensuring there is no damage and remove belt debris

Attach the new belt.

Make sure the end caps are correctly in place.

Attaching the belt to the motor pin:

Loop the belt around your thumb

Using the back of the cleaner as a lever, stretch the belt over the motor spindle and release

Ensure that the belt is free of twists

Important: Rotate the brushbar several times to centralise the belt onto the motor spindle

Re-assemble the soleplate:

The three soleplate tabs need to be located inside the bumper strip before the soleplate can be pivoted into position

Replace the soleplate and fasten the three soleplate fasteners with a coin

Make sure the soleplate is fitted flush against the brush housing

Is there anything else we can help you with?

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Turn off and unplug the machine before proceeding.

Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine and stand behind.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).

Re-test the machine.

Has checking the upright lock resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for any debris or damage

Remove the valve pipe, near to the base of the machine.

Check for blockages:

Check the valve pipe for blockages and remove if necessary. Check to ensure that the entry seal located on the left side of the duct is not missing or damaged

Check the seal on the valve pipe for any damage

Check the seal on the machine for any damage

Plug the machine in and switch on. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

Hose inspection

Please re-fit the valve pipe before continuing.

Disconnect the wand from the hose. Stretch out the hose and check for any splits.

Plug the machine in and switch it on. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Inspect the wand

Look through the wand. You should see light shining through. If not, remove the blockage.

Connect the wand to the hose and test the machine.

Has checking the wand resolved the problem?

Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Empty bin and ensure bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Inspecting the u-bend and hose

Tilt the machine forward and unclip the u-bend airway inspection which is located at the base of the hose.

Check for blockages and remove as necessary.

Remove the hose:

Remove the bin from the machine

The hose release is located at the front. Press the release catch and pull the hose from the back at the same time

Check the hose at both ends for blockages, and remove as necessary

Re-assemble:

Re-connect the bin

Re-connect the hose, ensuring it clicks into place and is secure

Re-connect the u-bend, ensuring it clicks into place

Re-test the machine.

Has checking the hose and u-bend resolved the problem?

Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the brushbar

Ensure the machine is turned off and unplugged before proceeding.

Tilt the machine into vacuuming position.

Recline the soleplate by turning the 3 fasteners by a quarter. A coin is best used.

Remove blockages as necessary.

Spin the brushbar and check for any damage.

If the brushbar is damaged, choose 'place an order'.

If the brushbar is not damaged, this issue could be resolved by booking a repair.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone, and check to ensure the entry seal located on the left side of the duct is not missing or damaged.

Turn the machine on.

Is the rattle still present with the bin removed?

Inspect duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Inspect the cleaner head

Turn off the power and lay the machine flat on the floor, and turn over so that the base can be viewed.

Remove the soleplate by using a coin to turn the fasteners by a quarter.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.

Inspect the internal hose for blockages and damage:

Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'

When re-fitting, push firmly to connect and ensure that both ends of the hose are fitted securely

Re-assemble and test the machine.

Has checking the cleaner head resolved the problem?

Inspecting the u-bend and hose

Tilt the machine forward and unclip the u-bend airway inspection which is located at the base of the hose.

Check for blockages and remove as necessary. If the u-bend is missing or damaged, place an order to replace it

Remove the hose:

Remove the bin from the machine

The hose release is located at the front. Press the release catch and pull the hose from the back at the same time

Check the hose at both ends for blockages, and remove as necessary

Re-assemble:

Re-connect the bin

Re-connect the hose, ensuring it clicks into place and is secure

Re-connect the u-bend, ensuring it clicks into place

Re-test the machine.

Has checking the u-bend and hose resolved the problem?

Check the wand

Disconnect the wand from the hose.

Look through the wand. You should see light shining through. If not remove the blockage:

If you are unable to remove the blockage place an order for a wand

Has checking the wand and hose resolved the problem?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the troubleshooting checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Is the suction strong or weaker than normal?

How to wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Is there anything else we can help you with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the brushbar

Ensure the machine is turned off and unplugged before proceeding.

Tilt the machine into vacuuming position.

Recline the machine and place it on its back so that you have access to the brushbar.

Remove the soleplate by turning the 3 fasteners by a quarter. A coin is best used.

Remove blockages as necessary.

Spin the brushbar and check for any damage:

If the brushbar is damaged, place an order

If the belt has snapped, check the brushbar can spin by holding both sides of the end cap, and spinning the middle part. Place an order as required. Both parts can be fitted without an engineer

If there's no damage, re-assemble and, whilst keeping your hands and clothing away from the brushbar, turn the machine on.

If you notice the belt has snapped, choose 'how to replace belt'.

Has checking the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean the clear bin and cyclone

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector

Remove the clear bin:

With the bin base open, press release catch at the top of the clear bin to separate the bin from the cyclone

Clean the cyclone:

Clean the shroud with a dry cloth or by using the combination tool

Tap gently to remove dust from within the cyclone

WARNING: Do not use any liquids to clean the cyclone

Clean the bin:

WARNING: Clean the bin with cold water only, do not use any detergents or polish on the bin

Re-connect cyclone and close lid to place back onto the machine.

Re-build and test the machine.

Has cleaning the bin and cyclone resolved the problem?

How to wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

The video may show a different variant although the process remains the same.

Please follow the steps in the video.

Has checking the upright lock resolved the problem?

Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine and stand behind.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).

Re-test the machine.

Has checking the upright lock resolved the problem?