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Dyson CR02 Flowcheck washing machine

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Please select the appropriate option

Cleaning guidelines

Always disconnect the machine from the mains before cleaning or carrying out any maintenance work.

WARNING: Do not clean the machine with detergents. Always use a clean, soft, damp cloth.

Cleaning the soap tray

Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.

Wash it in warm water with a small, soft brush, taking care not to scratch the soap tray front.

The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.

Replace the soap tray ensuring it ‘clicks’ into place.

Please note, we do not recommend washing the soap tray in a dishwasher.

Is there anything else we can help you with?

Please select the appropriate option

Programme table

Please refer to the programme table in the user guide (section 9 02) or cease to wash the particular unusual item.

Has this resolved the issue?

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Spin only option

Remove some items, or reload the machine and select ‘Spin only’ option.

Has this resolved the issue?

Please select the appropriate option

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Please select the appropriate option

LCD display is blank

Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.

Has this resolved the issue?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the issue?

Do not plug in or attempt to use the machine in this condition.

Please select the appropriate option

Dyson Contrarotators are built to last. However, since December 2012 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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Re-fitting outer door

Locate the top ring of the outer door into the top of the safety hinge.

Lift the door and push it forward until the lower ring of the door 'clicks' into place.

The outer door is designed to 'pop' out of its hinge if leant on, however it is not designed to support a load.

Has this resolved the issue?

Check pipes

Check orientation of hot and cold pipes.

Has this resolved the issue?

Please select the appropriate option

F1-F9

Please select the appropriate F code error.

Programme table

Please refer to the programme table in the user guide (section 9 02) or cease to wash the particular unusual item.

Has this resolved the issue?

Spin only option

Remove some items, or reload the machine and select ‘Spin only’ option.

Has this resolved the issue?

Check outer door

Please attempt to close outer door again, ensuring nothing is trapped.

Please note, to close turn manual release clockwise.

Has this resolved the issue?

Check inner door

Close the inner door, ensuring nothing is trapped.

Has this resolved the issue?

Check coin trap

Remove blockages from the coin trap.

For a step by step guide on how to check the coin trap, please proceed to the next step.

Has this resolved the issue?

Never remove any objects from the coin trap while the washing machine is switched on, still running or paused during a wash. Always cancel cycle, switch off machine and allow the water to cool before opening the coin trap.

How to empty the coin trap when a blockage has occurred

Place a tray or shallow dish underneath the coin trap.

Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.

If the tray or dish is full, push the plug into its original position by hand, empty the tray or dish and repeat the process.

Once the water has been removed (a small quantity of water will remain below the level of the plug), lift and hold the childproof tab using a small screwdriver or the reverse end of the Dyson spanner. Turn the window anti-clockwise until it is released.

Remove any objects from the coin trap.

If any more items seem to be blocking the coin trap, pull out the flow accelerator cap.

Remove any items and firmly push the flow accelerator cap back into place.

How to replacing the coin trap window

Ensuring the seal is in place, lubricate with a drop of washing up liquid.

Make sure the plug is pushed back into the closed position.

Line up the ears at 12 o’clock position and rotate 360°clockwise until it clicks into child proof tab at top.

Always wash hands after handling the coin trap.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the connections

Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.

Has this resolved the issue?

Overfilling

The recommended wash load has been exceeded or unusual items have been washed. The wash load is uneven.

In future, refer to the programme table in the operation manual

Has this resolved the issue?

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check water supply

Check that the water supply is connected and turned on at the tap.

Has this resolved the issue?

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

F10-F18

Please select the appropriate F code error.

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check coin trap cover

Turn off the water supply to the machine.

Ensure that the coin trap cover is correctly fitted.

Check that the plug is closed.

For a step by step guide on how to check the coin trap, please proceed to the next step.

Has this resolved the issue?

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check inner door

Close the inner door, ensuring nothing is trapped.

Has this resolved the issue?

Check coin trap

Remove blockages from the coin trap.

For a step by step guide on how to check the coin trap, please proceed to the next step.

Has this resolved the issue?

Check drainage hose

Check that the drainage hose is installed according to the installation instructions (section 5 01 and section 5 02 in the user guide).

Has this resolved the issue?

Check drainage hose

Check that the drainage hose is installed according to the installation instructions (section 5 01 and section 5 02 in the user guide).

Has this resolved the issue?

Check water supply

Check that the water supply is connected and turned on at the tap.

Has this resolved the issue?

Clean the filters

Clean the filters (see section 10 03 in the user guide).

Has this resolved the issue?

Check inlet hoses

Unblock or straighten the inlet hoses.

Has this resolved the issue?

Check drainage hose

Unblock or straighten the drainage hose.

Has this resolved the issue?

Check outer door

Close the outer door, ensuring nothing is trapped.

Turn manual release clockwise.

Has this resolved the issue?

Check wash table

Check the programme options wash table in the user guide (section 9 02), to ensure the correct setting is selected.

Has this resolved the issue?

Check coin trap cover

Turn off the water supply to the machine.

Ensure that the coin trap cover is correctly fitted.

Check that the plug is closed.

Has this resolved the issue?

Check machine feet

Adjust the feet until the machine is level.

Has this resolved the issue?

Check drainage

Check the drainage hose is draining into a suitable place (drain, sink or standpipe).

Has this resolved the issue?

Check inlet hoses

Ensure the hoses are fitted correctly.

Has this resolved the issue?

Check soap tray

Close the soap tray.

Has this resolved the issue?

Clean soap tray

Remove soap tray and clean.

Has this resolved the issue?

Check machine feet

Adjust feet until the machine is level.

Has this resolved the issue?

Check Rollerjack handle

Return the RollerjackTM handle carefully to its position under the machine.

Has this resolved the issue?

Wait for cycle to finish

Wait for the machine to finish the cycle before opening the door. To cancel the wash hold down the ‘Cancel’ button.

If this has resolved the issue, press ‘Start’ to resume the wash.

Has this resolved the issue?

Turn off child lock

Hold down the ‘Minimum iron’ button until ‘Child lock off’ is shown on LCD display.

Has this resolved the issue?

Emergency door release

Switch off and remove the plug from the socket.

Ensure the drums have stopped moving.

If the machine has been running on a hot wash, leave it to cool down.

Completely drain the washing machine.

Remove the soap tray.

Using the Dyson spanner or a coin, turn the door release screw 1/4 of a turn clockwise to unlock the door.

Replace the soap tray.

Has this resolved the issue?

Maintenance wash

To prevent odours and build-up of deposits within the washing machine, it is recommended that you run an empty 85˚C cotton cycle with a half measure of detergent 2 or 3 times a year.

This cycle can be used in addition to the Self clean cycle.

Is there anything else we can help you with?

Water filter

To access the back of the machine ensure the feet are screwed into the cabinet before using the Rollerjack handle to pull the machine out, see section 4 01 of the user guide for more details.

The water inlet filters should be checked regularly for debris or limescale build-up particularly in a hard water area.

Contact your local water authority to find out your water composition.

Turn off the water supply to the machine.

Unscrew both water inlet hoses by hand.

Using pliers, grip the coloured filters, pull them out and rinse them under cold water.

Please note, some water may remain in the hoses.

Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.

Is there anything else we can help you with?