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Dyson DC14 All Floors vacuum (Steel/White/Yellow)

Let's get your machine working.

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Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Is there anything else we can help with?

Please select the appropriate option

How to empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

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How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the release catch.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

You can use cold water to clean the clear bin. Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Does the machine stand upright?

Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar

Tilt the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Does the Brush bar turn with the power on?

Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons.

Check for blockages:

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 908657-02

Replacement bin for your Dyson vacuum cleaner.

£32.00

Bin

Bin

Part no. 908657-02

Replacement bin for your Dyson vacuum cleaner.

£32.00

£32.00

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You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 907763-01

Replacement crevice tool for your Dyson vacuum cleaner.

£3.00

Crevice tool

Crevice tool

Part no. 907763-01

Replacement crevice tool for your Dyson vacuum cleaner.

£3.00

£3.00

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 908658-02

Replacement cyclone for your Dyson vacuum cleaner.

Cyclone

Part no. 908658-02

Replacement cyclone for your Dyson vacuum cleaner.

Out of stock.

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 908474-37

Replacement hose for your Dyson vacuum cleaner.

£32.00

Hose

Hose

Part no. 908474-37

Replacement hose for your Dyson vacuum cleaner.

£32.00

£32.00

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Apologies. We can’t help you online.

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 911868-01

Replacement stair tool for your Dyson vacuum cleaner.

£5.00

Stair tool

Stair tool

Part no. 911868-01

Replacement stair tool for your Dyson vacuum cleaner.

£5.00

£5.00

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Apologies. We can’t help you online.

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Switch off and unplug the machine before proceeding.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin turn each fastener a quarter of a turn to the left. Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Check the internal hose for blockages or damage. Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'.

When refitting, push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the bin and cyclone for blockages, and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Has checking the duct, bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

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But our Customer Support Team will be able to solve your problem.

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Washing the filter

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch. Check to ensure the entry seal is not missing or damaged.

Lift the filter release catch and remove the filter from the machine.

Lift the filter out of the machine.

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Ensure the filter is completely dry before refitting into machine.

Filter should be washed at least once every 3 to 6 months.

The post-motor filter located to the side of the Motor should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the bin and cyclone for blockages, and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Switch off and unplug the machine before proceeding.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter turn to the left. Remove the soleplate.

Carefully remove any blockages from both parts of the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'.

When refitting, push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter turn to the left. Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

If the belt or Brush bar is broken, this issue can be resolved by booking a repair.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

Switch off and unplug the machine before proceeding.

Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine back until it lies flat on the floor, and then stand behind it.

On the right side, by the back wheel you will find the valve pipe carriage.

Check to ensure that the entry seal is not missing or damaged.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by placing two fingers under the valve and pulling straight up towards the ceiling until you hear it click into place.

Retest the machine.

Has checking the upright lock resolved this problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons. Check to ensure the entry seal is not missing or damaged.

Checking for blockages

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway and test the suction.

Is the suction strong or weaker than usual?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Checking the hose

Please refit the Valve pipe before continuing.

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Checking the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has checking the Wand resolved the problem?

Checking the U-bend and hose

Unclip the U-bend airway inspection, which is located at the base of the hose, below the valve pipe.

Check for blockages and remove as necessary. If the U-bend is missing or damaged, choose 'part broken'

Remove the bin from the machine.

Remove the hose from the machine - the hose release is located at the front.

Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages and remove as necessary.

Reassemble the machine ensuring the hose and U-bend clicks into place. Re-test the machine.

Has checking the hose and U-bend resolved the problem?

Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone.

Turn the machine on.

Is the noise still present with the bin removed?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the bin and cyclone for blockages, and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Test the Wand

The rattling noise may be caused by a blockage in the machine, so the following blockage checks should be carried out.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Test the Wand

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check the Brush bar control

Keep your hands and clothing away from the Brush bar area at all times.

Tilt the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the brush bar control resolved the problem?

Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter turn to the left. Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the plunger

The Brush bar in the Mini turbine head is powered by the airflow, so a blockage in the machine or turbine head may cause the Brush bar to stop spinning.

Pull the plunger into the out position for vacuuming carpets.

Turn the machine on.

If the Mini turbine head is damaged, choose 'part broken'.

Has checking the plunger resolved the problem?

Check the Mini turbine head for blockages

Ensure the machine is turned off before carrying out tests.

Undo the 2 soleplate fasteners and remove the soleplate from the mini turbine head.

Check for blockages:

Remove each side of the Brush bar by sliding each half out from the side of the mini turbine head

Clear any thread and debris. Check both of the metal shafts for blockages and ensure that they rotate freely by hand

Inspect the duct on the underside of the turbine head for blockages and remove if necessary

Check the outside surface of the plunger for fluff and debris and remove if necessary

Reinsert both brush parts.

When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.

Replace soleplate and lock both fasteners:

Ensure a flush connection of the top of the soleplate before lowering downwards.

Reattach the turbine head and turn the machine on.

Has checking for blockages resolved the problem?

Check Mini turbine head

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Is the mini turbine head damaged?

Please select the appropriate option

Test the Wand

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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But our Customer Support Team will be able to solve your problem.

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Cleaning

This issue can be resolved by cleaning the bin and cyclone and washing the filter.

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the release catch.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin. Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine back until it lies flat on the floor, and then stand behind it.

On the right side, by the back wheel you will find the valve pipe carriage.

Check to ensure that the entry seal is not missing or damaged.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by placing two fingers under the valve and pulling straight up towards the ceiling until you hear it click into place.

Retest the machine.

Has checking the upright lock resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Test the suction

If your machine is spitting out dust, this indicates that there is a blockage.

Make sure the machine is standing in the upright position.

Pull the Wand cap back.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front.

Undo the soleplate by turning the fasteners as far as they will go.

Remove the soleplate and carefully cut away any hairs or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Please follow the next step.

Checking the U-bend and hose

Unclip the U-bend airway inspection, which is located at the base of the hose, below the valve pipe.

Check for blockages and remove as necessary.

Remove the bin from the machine.

Remove the hose from the machine - the hose release is located at the front.

Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages and remove as necessary.

Reassemble the machine ensuring the hose and U-bend clicks into place. Re-test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the Brush bar

Plug in and switch on the machine.

Recline the machine into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has this resolved the problem?

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 908653-04

Replacement soleplate for your Dyson vacuum cleaner.

£14.50

Soleplate

Soleplate

Part no. 908653-04

Replacement soleplate for your Dyson vacuum cleaner.

£14.50

£14.50

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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How to attach the Wand, hose and accessories

Push back the Wand cap and pull the metal tube from inside the Wand upwards, until it locks into place.

Press the wand release catch and remove the wand handle and hose from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Push the accessory tool onto the plastic cuff on the end of the wand or hose using a twisting action, to ensure that the tool is fitted correctly.

Is there anything else we can help with?

Carrying your Dyson machine

For your safety, do not press the cyclone release catch when carrying your machine.

To lift the machine, use the carrying handle on the cyclone top only.

Is there anything else we can help with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Is there anything else we can help with?

How to vacuum the stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

Push back the Wand cap and pull the metal tube from inside the Wand upwards, until it locks into place.

Press the wand release catch and remove the wand handle and hose from the machine.

Push the accessory tool onto the plastic cuff on the end of the wand using a twisting action, to ensure that the tool is fitted correctly.

Is there anything else we can help with?

How to use the Brush bar

To start vacuuming, push the Cleaner head down with the foot and pull the handle towards you.

The Brush bar is always off when the machine is upright, and will automatically switch on when reclined.

You can switch the Brush bar off by turning the dial to 'Off' or 'Hard floors' once the machine is reclined.

Is there anything else we can help with?