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Dyson DC15 Allergy vacuum

Let's get your machine working.

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Please select the appropriate option

Where have you noticed the drop in performance?

Check the brushbar

Press the foot pedal to release cleaner head and pull the handle towards you.

Ensure the stabilizing wheels are fully retracted or the brushbar will not operate.

Lay the vacuum on it's side with cleanerhead still in the cleaning position. Turn the power switch on and check if the brushbar is rotating.

NB: Please keep hair and loose clothing away from the brushbar.

Check the cleaner head

Turn off and unplug the machine.

Check the cleanerhead for debris.

Is there any debris in the cleaner head?

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps:

Undo coloured soleplate fasteners with a coin

Rotate endcaps to remove.

Remove the brushbars:

Pull out brushbar sections

Cut out debris avoiding bristles.

Re-fit the brushbars and tighten the fasteners.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the valve pipe and cleaner head hose

Squeeze the release catches to remove the valve pipe and check inside.

Pull the top end of the tube away from the machine and check inside.

Re-assemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Has clearing the bin and cyclone resolved the problem?

Wash the filters

Please follow the steps in the video to wash the filters.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Washing the filters

Turn the power off and unplug the machine.

Lift the filter release catch to remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, and do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near and open flame.

Make sure the filter is completely dry before replacing in the machine.

Replace the filter into the filter casing and then put back into the cyclone top.

This filter should be washed at least once every 3 months. The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Please do not remove this filter.

Has washing the filters resolved the problem?

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin.

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections.

Cut out debris avoiding bristles.

Re-assemble and test the machine.

Are the bristles now spinning?

Has this resolved the performance issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin.

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections.

Cut out debris avoiding bristles.

Re-assemble and test the machine.

Do the brushes now spin continually?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Test hose suction

Lift up the wand cap and pull the metal wand from inside the handle until it clicks.

Press button to release the hose and wand handle from the machine.

Press side buttons to remove the wand handle from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the hose

To remove the hose, rotate the base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.

Has checking the hose resolved the problem?

Check the valve pipe

Squeeze the release catches to remove the valve pipe and check inside.

Has checking the valve pipe resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

One the parts are completely dry, re-assemble and test the machine.

Has clearing the bin and cyclone resolved the problem?

Remove the wand

To release the wand, lift up wand cap and pull metal wand from inside handle until it clicks.

Press button to release hose and wand handle from machine.

Press side buttons to remove wand handle from hose.

Check the wand

Look through both ends of the wand and remove any blockages.

Check the wand for damage.

Please select the next step

Check the hose

To remove the hose, rotate base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.

Please select the next step

The switch does not light up.

Press switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overhead. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

When have you noticed the drop in performance?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin.

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections.

Cut out debris avoiding bristles.

Re-assemble and test the machine.

Are the bristles now spinning?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Turn off the brushbar

Press the foot pedal to release the cleaner head and pull the handle towards you.

Ensure the stabilising wheels are fully retracted and press the ON/OFF switch.

Has the noise stopped?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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2/5 Average

3/5 Good

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Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections

Cut out debris avoiding bristles.

Re-fit the brushbars and tighten fasteners.

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections

Cut out debris avoiding bristles.

Re-fit the brushbars and tighten fasteners.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the bleed valve

The bleed valve can be found under the cyclone top.

Check that there is no debris clogging the valve and that it moves freely when pressed.

With the cyclone fitted to the machine, the bleed valve should not open while the machine is running. If it does, there may be a blockage.

NB: Check all seals for damage.

Has checking the bleed valve resolved the problem?

Remove the wand

Lift up wand cap and pull the metal wand from inside the handle until it clicks.

Press button to release hose and wand handle from the machine.

Press side buttons to remove the wand handle from the hose.

Check the wand

Look through both ends of the wand and remove any blockages.

Check the wand for damage.

Please select the next step

Check the hose

To remove the hose, rotate base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.

Check all seals for damage

Refit the wand and hose.

Please select the next step

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin.

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections.

Cut out debris avoiding bristles.

Re-fit the brushbars and tighten fasteners.

Clean the valve pipe and cleaner head hose

Squeeze the release catches to remove the valve pipe and check inside.

Pull the top end of the tube away from the machine and check inside.

NB: Check all seals for damage.

Re-fit the valve pipe and cleanerhead hose.

Please select the next step

Wash filter

Please follow the steps in the video to wash the filters.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by our engineer.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the brushbar

Press the foot pedal to release cleaner head and pull the handle towards you.

Ensure the stabilising wheels are fully retracted or the brushbar will not operate.

Lay the vacuum on it's side with cleanerhead still in the cleaning position. Turn the power switch on and check if the brushbar is rotating.

NB: Please keep hair and loose clothing away from the brushbar.

Does the brushbar spin when the machine is reclined?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the cleaner head

Turn off and unplug the machine.

Remove the endcaps

Undo coloured soleplate fasteners with a coin.

Rotate endcaps to remove.

Remove the brushbars

Pull out brushbar sections.

Cut out debris avoiding bristles.

Re-assemble and test the machine.

Are the bristles now spinning?

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Blockage

This is likely to be caused by a blockage.

Release the catch by hand

Pull the clear plastic catch on the base away from the bin. Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the red and clear rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 908657-02

Replacement bin for your Dyson vacuum cleaner.

£24.50

Bin

Bin

Part no. 908657-02

Replacement bin for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

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Do not plug in or try to use the machine until it has been inspected by our engineer.

Where were the sparks or smoke seen?

Do not plug in or try to use the machine until it has been inspected by our engineer.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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5/5 Excellent

Do not plug in or try to use the machine until it has been inspected by our engineer.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Re-fit the stabiliser

Turn off and unplug the machine.

Lay the machine flat resting on the clear bin.

Using both thumbs, guide the top of the stabiliser into position so that the lug on the right clicks into place behind the guide.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

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Ensure the machine is being reclined correctly

Make sure the customer has pressed the stabiliser pedal and not the cleaner head to go into vacuum mode.

If the customer has stood directly on the cleaner head, it will not lie flat on the floor surface. The stabiliser will also not retract and therefore the brushbar will not operate.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

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