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Dyson DC18 All Floors vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Turn off the brushbar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the brushbar off using the grey switch next to the on button.

Has the noise stopped?

Clear the Cleanerhead

Turn off and unplug the machine.

Remove the cleanerhead

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs either side of the cleanerhead and pulling off.

Removing the end cap

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Cleaning the cleaner head

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Press the brushbar reset button on the back of the cleanerhead.

Has clearing the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

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Check the seals

Check the seals on the main duct for signs of wear or damage.

Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.

Please select the next step

Check the bleed valve

The bleed valve can be found at the rear of the cyclone, towards the top.

Check that there is no debris clogging the valve and that is moves freely when pressed.

With the cylone is fitted to the machine the bleed valve should not open while the machine is running. If it does, there may be a blockage.

Check cyclone

Check the openings for any blockages and remove as necessary.

Open the bin lid by pressing the red catch at the top of the cyclone and check the bin seal is attached and not damaged.

Clean the cyclone

Remove the bin by pressing the silver release catch (the bin lid must be open for this to work).

Clean the cyclone with a cloth or brush tool.

Check through the middle of the cyclone for fine dust.

Reassemble and test the machine.

Has checking the cyclone resolved the problem?

Check internal hose

Turn power off and unplug the machine.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Has checking the internal hose resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Washing the filter

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Has washing the filter resolved the problem?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

The brushbar will not rotate when the vacuum cleaner is in the upright position.

Check the brushbar

Tilt the machine back into the vacuuming position.

Turn the machine on and look through the clear brushbar housing to see if the brushbar is spinning.

Does the brushbar turn with the power on?

Check the cleanerhead

Separate the cleaner head from the machine by pressing both of the release catches on the cleaner head.

Plug the machine in and turn it on.

Place your hand over the internal hose on the machine

Is the suction stronger or weaker than normal?

Check internal hose

Turn power off and unplug the machine.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Is the internal hose damaged?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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2/5 Average

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Clear the Cleanerhead

Turn off and unplug the machine.

Remove the cleaner head by pushing the two tabs on either side of the cleaner head and pulling off.

Removing the end caps

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Cleaning the cleaner head

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place.

Retest the machine.

Has checking the cleaner head resolved the problem?

Checking the duct, bin and cyclone

Remove the bin and cyclone assembly.

Check the exhaust and entry seals to ensure they are fitted correctly.

Check the bin

Open the bin lid, ensuring you capture any dust held inside the bin.

Check the inlets for any blockages and remove as necessary.

Check the bin base seal for any damage.

Cleaning the cyclone

With the bin lid open, press the silver bin release and remove the clear bin.

Clean the cyclone with a cloth or brush tool to remove fine dust.

Check through the middle of the cyclone for blockages and remove as necessary.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check internal hose

Turn power off and unplug the machine.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Has checking the internal hose resolved the problem?

Clear the Cleanerhead

Turn off and unplug the machine.

Remove the cleanerhead

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs either side of the cleanerhead and pulling off.

Removing the end cap

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Cleaning the cleaner head

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Press the brushbar reset button on the back of the cleanerhead.

Has the reset button resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the hose and valve assembly

Remove the wand and hose.

Push back the wand cap and carefully pull the metal tube from inside the wand upwards until the wand handle and hose assembly come away from the machine.

To separate the wand from the hose, press the red release button located on the wand handle and carefully pull the hose and wand apart.

Remove the hose by pressing the hose release catch upwards and carefully pulling the hose away from the machine.

Check the valve assembly for blockages.

Hose check

Check the hose for any damage.

Check the hose for blockages and remove if necessary.

Test the hose suction

Reconnect the hose to the duct ensuring it clicks into place.

Turn the machine on and test the suction from the hose.

Is the suction stronger or weaker than usual now?

Checking the wand

Look into the wand and remove any debris if necessary. Ensure any tools are removed.

Retest the machine.

Has checking the wand resolved the problem?

Checking the duct, bin and cyclone

Remove the bin and cyclone assembly.

Check the exhaust and entry seals to ensure they are fitted correctly.

Check the bin

Open the bin lid, ensuring you capture any dust held inside the bin.

Check the inlets for any blockages and remove as necessary.

Check the bin base seal for any damage.

Cleaning the cyclone

With the bin lid open, press the silver bin release and remove the clear bin.

Clean the cyclone with a cloth or brush tool to remove fine dust.

Check through the middle of the cyclone for blockages and remove as necessary.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check electrical supply

  • Is the power cord or plug damaged?
  • Are the other household appliances working?
  • Does the vacuum work when plugged into another socket?
  • Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Wash the filter

Is there anything else we can help you with?

Please select the appropriate option

Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Washing the filter

Soak the filter in cold water for at least 5 minutes. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the Cleanerhead

Turn off and unplug the machine.

Remove the cleanerhead.

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs on either side of the cleanerhead and pulling off.

Removing the end caps

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Cleaning the cleaner head

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Check hose

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Check pins

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place.

Please select the next step

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Press the brushbar reset button on the back of the cleaner head.

Has the reset button resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to clean the bin and cyclone

Remove the bin assembly by pressing the silver catch on the main duct.

Push the red button on the back of the clear bin handle to release dust directly into a dustbin or bag.

Cleaning the cyclone

Release the bin from the cyclone by pressing the silver release catch located on the clear bin.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

Cleaning the bin

You can use cold water to clean the clear bin.

WARNING: Do not get any part of the cyclone assembly damp or wet. Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

Wash the filter

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Washing the filter

Soak the filter in cold water for at least 5 minutes. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Has washing the filters resolved the problem?

Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the red rod slide up and down freely?

Clean the bin seal

Clean any fine dust from the bin seal with a damp cloth and retest the bin release. Allow to fully dry before testing the bin release catch again.

Has cleaning the bin seal resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Where were the sparks or smoke seen?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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2/5 Average

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Checking the hose

When standing the machine upright, push the wand handle quickly and firmly to ensure the stabiliser has engaged.

Remove the hose from the duct by pressing the release catch.

Check the hose for any blockages and remove as necessary.

Retest the machine.

Has checking the hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Checking the hose

Remove the hose from the duct by pressing the release catch.

Check the hose for any blockages and remove as necessary.

Retest the machine.

Has checking the hose resolved the problem?

Blockage issue

This is likely caused by a blockage.

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Does the brushbar spin when the machine is reclined?

Test the hose

Make sure the machine is standing in the upright position.

Open the wand cap and pull the wand away from the main duct.

Disconnect the wand and hose by pressing the release catch on the wand.

Turn the machine on and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Check the hose and valve assembly

Remove the hose by pressing the hose release catch upwards and carefully pulling the hose away from the machine.

Check the valve assembly for blockages.

Hose check

Check the hose for any damage.

Check the hose for blockages and remove if necessary.

Has checking the hose and valve assembly resolved the problem?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?