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DC20 Stowaway Allergy vacuum

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How to clean the bin and cyclone

Remove the bin and cyclone by pressing the release catch.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .

Using a dry cloth wipe the shroud.

WARNING: Do not wash the cyclone.

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Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Which area is causing the problem?

Check the Turbine head

Remove the floor tool from the extension tube.

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has the noise stopped?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

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Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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When did the machine last have power?

Check thermal cut-out

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help with?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Press the switch

Press the rear of the switch to make sure it stays in the on position.

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Remove the filter

With the bin removed, pull the filter out from the top of the cyclone.

Wash the filter

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Dry filter

Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

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Unpleasant smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

Using a dry cloth or combination tool clean the shroud.

Clean the clear bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Has cleaning the shroud and clear bin resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.

Has washing the filter resolved the problem?

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has checking the Turbine head resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the hose, Wand and extension tube

Remove the hose from the Wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Rebuild the machine and test the suction from the extension tube.

Has checking the machine for blockages resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Remove the filter and test the suction

Remove the cyclone and bin from the Main body of the machine and remove the filter.

Replace the bin, turn the machine on and test the suction from the hose inlet.

Is the suction at the inlet strong or weak?

Wash the filter

With the bin removed, open the filter housing catch.

Has washing the filter resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool

Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Blockage

If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.

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Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).

Alternatively, you may find it on the Main body behind the clear bin.

Is there anything else we can help with?

User guide

Please see the attached user guide.

Is there anything else we can help with?

How to empty the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

Empty the contents of the bin into a plastic bin bag or dustbin.

Is there anything else we can help with?