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DC23 Motorhead vacuum
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For GB&I markets only - Dyson machines are built to last. However, since October 2018 we are unfortunately no longer able to supply spare parts, carry out services or repairs for DC20, DC21, DC22, DC23, DC23T2 and DC27 machines.
Please select the appropriate option
Turn power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly wet.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Ensure that the Wand is fully extended.
Unclip the hose from the hose inlet.
Check along the length of the hose and Wand for blockages and remove as necessary.
Has checking the Wand and hose resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Please follow the steps in the video.
Has checking the floor tool resolved the problem?
Turn off power and unplug the machine.
Check the openings on the power floor tool for a blockage and remove if necessary.
Undo the end cap soleplate fasteners at each end of the power floor tool with a coin.
Rotate the end caps and remove them from the power floor tool.
Pull out both brush bar sections and ensure that the brush housing is clear from blockages.
If necessary, carefully use a pair of scissors to cut away any hair and fibres from the Brush bar.
Replace both Brush bar sections and fasten the end caps.
Reassemble and test machine.
If any parts are missing or damaged select 'part broken'.
Turn off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct:
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Re-assemble and test machine.
Has this resolved the problem?
The filter should be washed every three months.
Please follow the steps in the video to wash the filter.
For a step by step guide, please select Wash the filter step by step.
Has washing the filter resolved the problem?
The filter should be washed every three months.
Turn off and unplug the machine.
Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.
Open the filter housing and remove the filter as shown.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Replace the filter as shown.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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4/5 Very Good
5/5 Excellent
If any parts are missing or damaged select 'part broken'.
Turn power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct:
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhuast pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test machine.
Has this resolved the problem?
Ensure that the Wand is fully extended.
Unclip the hose from the hose inlet.
Check along the length of the hose and wand for blockages and remove if necessary.
Has checking the hose and wand resolved the problem?
Check the openings on the power floor tool for a blockage and remove if necessary.
Undo the end cap soleplate fasteners at each end of the power floor tool with a coin.
Rotate the endcaps and remove them from the power floor tool.
Pull out both brushbar sections and ensure that the brush housing is clear from blockages.
If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.
Replace both brushbar sections and fasten the endcaps.
Re-assemble and test the machine.
Has checking the floor tool resolved the problem?
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Has washing the filter resolved the problem?
Turn off power and unplug the machine.
To remove the washable filter: press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Do not try to lift the cyclone assembly away from the machine until you have fully pressed the release catch as this will lock the cyclone assembly to the machine.
Lift the filter release catch and remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave to dry in a warm place until filter completely dry.
WARNING: Do not dry in a tumble dryer, microwave, oven or near an open flame.
Replace the filter as shown.
Remove the power floor tool and test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Please follow the steps in the video.
Has checking the Power floor tool resolved the problem?
Turn power off and unplug the machine.
Check the openings on the power floor tool for a blockage and remove if necessary.
Undo the end cap soleplate fasteners at each end of the power floor tool with a coin.
Rotate the endcaps and remove them from the power floor tool.
Pull out both brushbar sections and ensure that the brush housing is clear from blockages.
If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.
Replace both brushbar sections and fasten the endcaps.
Re-assemble and test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
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4/5 Very Good
5/5 Excellent
The rattling noise may be caused by debris in the clear bin or cyclone.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Re-build and test the machine.
Check hose inlet
The rattling noise may be caused by a blockage in the machine, so the following blockage checks should be carried out.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Ensure that the Wand is fully extended.
Unclip the hose from the hose inlet.
Separate the wand from the hose.
Check along the length of the hose and Wand for blockages and remove as necessary.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Which floor tool are you using?
Slide back the soleplate catch and undo the 2 soleplate fasteners.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the machine.
Has checking the floor tool resolved the problem?
Switch off and unplug the machine.
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
If any parts are missing or damaged choose part broken to place an order.
Retest the machine.
Has this resolved the problem?
Switch off and unplug the machine.
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Has washing the filter resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.
Open the filter housing and remove the filter.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Replace the filter.
The filter should be washed every 3-6 months.
Continue with checks.
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, This issue can be resolved by ordering a replacement Turbine head.
Please select the appropriate option
Switch off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhuast pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
If any parts are missing or damaged choose part broken to place an order.
Retest the machine.
Has this resolved the problem?
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
Has checking the floor tool resolved the problem?
Check the base and opening of the contact head for blockages and remove as necessary.
Test the contact head on the machine.
Has checking the floor tool resolved the problem?
Check the openings of the tools for any debris.
Ensure there is no damage to the tool.
Test the tool on the machine.
Has checking the tool for blockages resolved the problem?
Turn off and unplug the machine
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct:
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged..
If any parts are missing or damaged choose part broken to place an order.
Retest the machine.
Has this resolved the problem?
Ensure that the wand is fully extended.
Unclip the hose from the hose inlet.
Separate the wand from the hose.
Check along the length of the hose and wand for blockages and remove if necessary.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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5/5 Excellent
Please keep your hands and fingers away from the Brush bar when completing this test.
With the power floor tool attached to the telescopic wand, plug the machine in and turn the power on, making sure to keep all body parts and clothing away from the Brush bar.
Look through the clear top section of the power floor tool.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than normal?
Turn off and unplug the machine
Please follow the steps in the video.
Is the Brush bar now spinning?
Turn off and unplug the machine.
Check power floor tool
Check the openings on the power floor tool for a blockage and remove as necessary.
Undo the end cap soleplate fasteners at each end of the power floor tool with a coin.
Rotate the endcaps and remove them from the power floor tool.
Pull out both brushbar sections and ensure that the brush housing is clear from blockages.
If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.
Replace both brushbar sections and fasten the endcaps.
Re-assemble and test the machine.
Is the brushbar now spinning?
If the connections on the power floor tool, telescopic wand or hose are damaged, select the 'part broken' option.
Turn power off and unplug the machine.
Separate the power floor tool from the telescopic wand by pressing the release catch on the neck of the power floor tool.
Check that the metal connection pins on the power floor tool and the connector on the telescopic wand are not damaged.
Unclip the hose from the hose inlet on the machine.
Check that the metal connection pins on the hose are not damaged.
Connect the hose to the hose inlet ensuring it ''clicks'' into place and retest the machine.
Is the brushbar now spinning?
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Unclip the hose from the hose inlet.
Check along the length of the hose and wand for blockages and remove if necessary.
Has checking the Wand and hose resolved the problem?
If any parts are missing or damaged select 'part broken'.
Turn power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct:
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Re-assemble and test machine.
Has checking the duct, bin and cyclone resolved the problem?
Unclip the hose from the hose inlet.
Check along the length of the hose and wand for blockages and remove if necessary.
Has checking the hose and wand resolved the problem?
Please select the appropriate option
Please follow the steps in the video.
Is the Brush bar now spinning?
Turn power off and unplug the machine.
Check the openings on the power floor tool for a blockage and remove if necessary.
Undo the end cap soleplate fasteners at each end of the power floor tool with a coin.
Rotate the end caps and remove them from the power floor tool.
Pull out both brushbar sections and ensure that the brush housing is clear from blockages.
If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.
Replace both brushbar sections and fasten the endcaps.
Re-assemble and test the machine.
Is the brushbar now spinning?
If the connections on the power floor tool, telescopic wand or hose are damaged, select the 'part broken' option.
Turn power off and unplug the machine.
Separate the power floor tool from the telescopic wand by pressing the release catch on the neck of the power floor tool.
Check that the metal connection pins on the power floor tool and the connector on the telescopic wand are not damaged.
Unclip the hose from the hose inlet on the machine.
Check that the metal connection pins on the hose are not damaged.
Connect the hose to the hose inlet ensuring it ''clicks'' into place and re-test the machine.
Is the brush bar now spinning?
Undo the fastener with a coin.
Remove the Brush bar from the Mini turbine head.
Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.
Refit the Brush bar and fasten the Mini turbine head fastener with a coin.
Test the Mini turbine head on the machine.
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
Please select the appropriate option
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Please follow the steps in the video to wash the filter.
Has washing the filter resolved the problem?
The filter should be washed every 3-6 months.
Turn off power and unplug the machine.
Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.
Open the filter housing and remove the filter as shown.
Wash the filter in cold water only. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
Leave to dry in a warm place for 24 hours until completely dry.
WARNING: Do not dry in a tumble dryer, microwave, and oven or near a naked flame.
Re-fit the filter.
When did the machine last have power?
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Please select the appropriate option
Please follow the steps in the video to wash the filter.
Is there anything else we can help you with?
The filter should be washed every 3-6 months.
Turn off power and unplug the machine.
Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.
Open the filter housing and remove the filter as shown.
Wash the filter in cold water only. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
Leave to dry in a warm place for 24 hours until completely dry.
WARNING: Do not dry in a tumble dryer, microwave, and oven or near a naked flame.
Re-fit the filter.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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4/5 Very Good
5/5 Excellent
What sort of smell?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This issue can be resolved by washing the filter and cleaning the bin and cyclone.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
Please select the appropriate option
Ensure the machine is switched off.
Unplug the machine before rewinding the cable.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
If your machine is spitting out dust, this indicates that there is a blockage.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Attach the accessory tools to the wand ensuring they 'click' into place.
The Brush bar will reset to ''ON'' each time you start the machine and put it in the cleaning position.
Press the pedal on the top of the power floor tool to switch the Brush bar off for use on hard/delicate flooring.
Press the pedal again to re-start the Brush bar for vacuuming carpets.
Please open the PDF for the user guide.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
The serial number is on the main body of your machine, behind the clear bin.
Collapse the telescopic wand and wrap the hose around the machine.
Locate the telescopic wand into the wand storage clip on the side of the cyclone top.
Attach the floor tool to the parking yoke on the rear of the vacuum cleaner.
To lift the machine, use the carrying handle on the cyclone top only.
For your safety, do not press the cyclone release catch when carrying your machine.
Turn power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
DC23 Motorhead vacuum
