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Turn the power off and unplug the machine.
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
Reassemble and test the machine.
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the contact head on the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Slide back the soleplate catch and undo the two soleplate fasteners.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
The rattling noise may be caused by debris in the clear bin or cyclone.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Rebuild and test the machine.
The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Ensure that the extension tube is fully extended.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
Slide back the soleplate catch and undo the two soleplate fasteners.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the machine.
Turn off the power and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
Please follow the steps in the video to wash the filter.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
Turn off the power and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test machine.
Check the base and opening of the contact head for blockages and remove as necessary.
Test the contact head on the machine.
Check the opening for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Press the button to turn the motorhead on or off.
Turn off the power and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test machine.
Turn the Brush bar on/off.
Remove the Cleaner head.
Remove the hose from the machine.
With the Motorhead removed, check the electrical contacts on the tool for signs of damage.
Check the electrical contacts on the hose for signs of damage.
Check the corresponding connectors on the inlet for signs of damage.
Reassemble the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
Ensure that the extension tube is fully extended.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Undo the fastener with a coin.
Remove the Brush bar from the Mini turbine head.
Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.
Refit the Brush bar and fasten the Mini turbine head fastener with a coin.
Test the Mini Turbine head on the machine.
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Mini turbine head is damaged, choose the order option.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Please follow the steps in the video to wash the filter.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Please follow the steps in the video to wash the filter.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
The switch does not light up.
Press the rear of the switch to make sure it stays in the on position.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Slide back the soleplate catch and undo the two soleplate fasteners.
Clean any hair, thread and debris from the Brush bar.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the Turbine head on the machine.
The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Turbine head is damaged, choose the order option.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Switch off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If your machine is spitting out dust, this indicates that there is a blockage.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Turn the Brush bar on/off.
Remove the Cleaner head.
Remove the hose from the machine.
With the Motorhead removed, check the electrical contacts on the tool for signs of damage.
Check the electrical contacts on the hose for signs of damage.
Check the corresponding connectors on the inlet for signs of damage.
Reassemble the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
The serial number is on the Main body of your machine, behind the clear bin.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please open the PDF for the user guide.
To vacuum carpets pull the plunger on the side of the Turbine head out.
To vacuum hard floors push the plunger in to turn the Brush bar off.
Press the front pedal when vacuuming hard floors and the rear pedal when vacuuming on carpets.
Ensure that the brushes on the underside of the Dual mode floor tool are in the correct position.
Press the pedal on either side of the neck to lift the brushes up when vacuuming carpets and press again to lower the brushes when vacuuming on hard flooring.
Ensure that the brushes on the underside of the contact head are in the correct position.
Collapse the extension tube and attach the floor tool to the parking yoke on the rear of the vacuum cleaner.
To lift the machine, use the carrying handle on the cyclone top only.
For your safety, do not press the cyclone release catch when carrying your machine.
Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Reassemble and test the machine.
Please follow the steps in the video.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
DC23 Motorhead vacuum
