Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson DC27 All Floors vacuum

Let's get your machine working.

See all steps

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Wash the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent.

WARNING: Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

Is there anything else we can help with?

Please select the appropriate option

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

There might be debris in the bin or cyclone.

Check the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Test the machine.

Is the noise still present?

There might be a blockage in the machine, so we suggest carrying out the following checks.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Does the machine stand upright?

Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar

Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Is the Brush bar spinning?

Has this resolved the problem?

Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Wash the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent.

WARNING: Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 916559-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 916559-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914338-01

Replacement combination tool for your Dyson vacuum cleaner.

£3.50

Combination tool

Combination tool

Part no. 914338-01

Replacement combination tool for your Dyson vacuum cleaner.

£3.50

£3.50

£3.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 916558-02

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

Cyclone

Cyclone

Part no. 916558-02

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

Currently out of stock.

£60.00

Currently out of stock.

£60.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 916547-02

Replacement hose for your Dyson vacuum cleaner.

£32.00

Hose

Hose

Part no. 916547-02

Replacement hose for your Dyson vacuum cleaner.

£32.00

£32.00

£32.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Stair tool

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

£3.50

£3.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

£60.00

Wand

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the brush bar control resolved the problem?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the U-bend

Switch off and unplug the machine.

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Has this resolved the problem?

Checking the hose

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

£60.00

Wand

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the U-bend and hose

Switch off and unplug the machine.

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

Has this resolved the problem?

This suggests either a blockage or a damaged or missing seal.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the brush bar control resolved the problem?

Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.

Has this resolved the problem?

Further checks required

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Wash the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent.

WARNING: Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

Has this resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Brush bar

Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 916598-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

Soleplate

Soleplate

Part no. 916598-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

£19.00

£19.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has this resolved the problem?

Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If your machine is spitting out dust, this indicates that there is a blockage.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Wand

Pull the Wand up from the red cuff at the top.

Can you pull the wand up slightly from the red cuff at the top?

Can you release and extend the hose from the bottom of the machine?

Remove the Wand

Press the silver release button in the connecting collar and remove the wand from the hose.

Has this resolved the problem?

Locating the serial number

The serial number is on the Main body of your machine, behind the clear bin.

Is there anything else we can help with?

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

How to operate the brush control

When in the vacuuming position, the arrow on the clutch control should be pointing to 'Carpeted floors', and the Brush bar will be spinning.

Move the dial back to the 'Hard floors' position to turn the Brush bar off to vacuum hard flooring or delicate carpets and rugs.

Is there anything else we can help with?

How to attach the Wand, hose and accessories

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

How to carry your Dyson machine

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help with?

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

How to vacuum the stairs

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?