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Dyson DC27 Animal vacuum

Let's get your machine working.

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Please select the appropriate option

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Please select the appropriate option

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine. If the noise is still present, this issue could be resolved by booking a repair.

If the belt is slack or broken or the Brush bar has snapped, this issue could be resolved by booking a repair.

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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There might be debris in the bin or cyclone.

Check the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Test the machine.

Is the rattle still present?

There might be a blockage in the machine, so we suggest carrying out the following checks.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Does the machine stand upright?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the Brush bar

Recline the machine back into the vacuuming position and turn the machine on.

Look through the clear Brush bar housing to see if the Brush bar is spinning.

Is the Brush bar spinning?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine. If the belt is slack or broken or the Brush bar has snapped, this issue could be resolved by booking a repair.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate. Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'. When refitting, push firmly to connect and ensure that both ends of the hose are fitted securely.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners. Retest the machine.

Retest the machine.

Has this resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours.

WARNING: Do not dry the filters in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Has washing the filters resolved the problem?

Checking the hose

Disconnect the wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged choose 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has this resolved the problem?

Check the U-bend and hose

Turn off power and unplug the machine

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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This suggests either a blockage or a damaged or missing seal.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Test the suction

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.

Has this resolved the problem?

Further checks required

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Please select the appropriate option

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Wash the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

Is there anything else we can help you with?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Keep your hands and clothing away from the brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the Brush bar control resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

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5/5 Excellent

The filter should be washed every 3-6 months.

Washing and cleaning required

This issue can be resolved by washing the filter and cleaning the bin and cyclone.

Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

Has this resolved the problem?

How to clean the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has this resolved the problem?

Wand

Pull the Wand up from the red cuff at the top.

Can you pull the wand up slightly from the red cuff at the top?

Can you release and extend the hose from the bottom of the machine?

Remove the Wand.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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If your machine is spitting out dust, this indicates that there is a blockage.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Repair required

This issue could be resolved by booking a repair.

Please select the appropriate option

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Check the Brush bar

Plug in and switch on the machine.

Recline the machine into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 916598-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

Soleplate

Soleplate

Part no. 916598-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

£19.00

£19.00

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User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

How to operate the brush control

Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.

Is there anything else we can help you with?

How to carry your Dyson machine

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help you with?

Locating the serial number

The serial number is on the Main body of your machine, behind the clear bin.

Is there anything else we can help you with?

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

How to vacuum the stairs

Lift up the wand cap and pull the metal tube from inside the wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help you with?

How to attach the Wand, hose and accessories

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help you with?

The brushbar will start automatically once the machine is switched on and lowered in to the vacuum position.

How to operate the brush control

When in the vacuuming position, the arrow on the clutch control should be pointing to 'Carpeted floors', and the Brush bar will be spinning.

Move the dial back to the 'Hard floors' position to turn the Brush bar off to vacuum hard flooring or delicate carpets and rugs.

Is there anything else we can help you with?

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

How to empty the bin

Remove the bin assembly by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help you with?

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Is there anything else we can help you with?