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Dyson Small Ball Animal vacuum Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

How to open the base on the bin from a Dyson upright vacuum.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Where have you noticed the drop in performance?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Checking the ducts behind where the cyclone sits on the Dyson upright vacuum.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

How to remove the hose from the base of the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Remove the hose

Press the release catch and remove the hose from the appliance.

How to remove the hose from the base of the Dyson Small Ball upright vacuum.

Check the changeover valve for blockages and remove as necessary.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

How to open the base on the bin from a Dyson upright vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Checking the base of the Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

How to remove the pre-filter from the Dyson upright vacuum.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

How to wash the filter on the Dyson upright vacuum.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

How to refit the pre-filter to the Dyson upright vacuum.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to turn the ball cap to expose the filter on the Dyson Small Ball upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

How to wash the filter on the Dyson upright vacuum.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

How to wash the filter on the Dyson upright vacuum.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

How to refit the post filter to the Dyson upright vacuum.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

How to connect the ball shell onto the Dyson Small Ball upright vacuum.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

How to remove the wand from the hose of the Dyson Small Ball upright vacuum.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the hose

Remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Press the release catch and remove the hose from the appliance.

How to remove the hose from the base of the Dyson Small Ball upright vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has checking the hose resolved the problem?

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Checking the wand from a Dyson upright vacuum for blockages.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 967277-01

Replacement wand handle for your Dyson vacuum cleaner.

£32.00

Wand handle

Wand handle

Part no. 967277-01

Replacement wand handle for your Dyson vacuum cleaner.

£32.00

£32.00

Check the Brush bar

Plug in and switch on the machine.

The Dyson Small Ball upright vacuum plugged in, switched on and reclined.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

How to tilt the Dyson Small Ball upright vacuum while running and visually inspect the brush bar.

Does the Brush bar spin when the machine is reclined?

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson Small Ball upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Please follow the steps in the video.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Pull the red internal hose collar down, unclip it and then check for blockages.

How to inspect the lower duct hose on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

How to inspect the lower duct hose on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Where the brush bar button is on the Dyson Small Ball upright vacuum.

Is the Brush bar now spinning?

Check Cleaner head

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson Small Ball upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Where the brush bar button is on the Dyson Small Ball upright vacuum.

Is the Brush bar now spinning?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Where the brush bar button is on the Dyson Small Ball upright vacuum.

Has resetting the Brush bar resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Where have you noticed the drop in performance?

Check electrical supply

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to turn the ball cap to expose the filter on the Dyson Small Ball upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to fit the filter into the ball of the Dyson Small Ball upright vacuum.

Test the machine.

Has refitting the post-filter resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

Post filter

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

£27.50

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Where the brush bar button is on the Dyson Small Ball upright vacuum.

Has the noise stopped?

Check Cleaner head

Please follow the steps in the video.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£24.50

Brush bar

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£24.50

£24.50

How to install this part

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to turn the ball cap to expose the filter on the Dyson Small Ball upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Turn the machine on.

Is the whistle still present with the post-filter removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to fit the filter into the ball of the Dyson Small Ball upright vacuum.

Test the machine.

Has refitting the post-filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Check the axle and wheel

Check the axle and wheels on the soleplate and the stabiliser wheels for any debris or damage.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

How to open the base on the bin from a Dyson upright vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Checking the base of the Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

How to fit the filter into the ball of the Dyson Small Ball upright vacuum.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£24.50

Brush bar

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£24.50

£24.50

How to install this part

Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

How to check the red rod on the bin of the Dyson upright vacuum.

Has freeing the rod resolved the problem?

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

How to release the bin base on the Dyson upright vacuum.

Can the base be opened manually?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966442-04

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

Cyclone

Cyclone

Part no. 966442-04

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

£49.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

Bin

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

£22.00

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

How to install this part

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 965072-01

Replacement combination tool for your Dyson vacuum cleaner.

£7.50

Combination tool

Combination tool

Part no. 965072-01

Replacement combination tool for your Dyson vacuum cleaner.

£7.50

£7.50

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966442-04

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

Cyclone

Cyclone

Part no. 966442-04

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

£49.00

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

Post filter

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

£27.50

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 966444-02

Replacement pre-filter for your Dyson vacuum cleaner.

£14.50

Pre-filter

Pre-filter

Part no. 966444-02

Replacement pre-filter for your Dyson vacuum cleaner.

£14.50

£14.50

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

Stair tool

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

£3.00

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 967277-01

Replacement wand handle for your Dyson vacuum cleaner.

£32.00

Wand handle

Wand handle

Part no. 967277-01

Replacement wand handle for your Dyson vacuum cleaner.

£32.00

£32.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the Brush bar

Plug the machine in and recline into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Move slider on Cleaner head

Move the slider on the Cleaner head from MAX to min and retest the machine.

The suction control slider on the cleaner head of the Dyson Small Ball upright vacuum.

Has checking the seals resolved the problem?

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 967273-01

Replacement soleplate for your Dyson vacuum cleaner.

£27.50

Soleplate

Soleplate

Part no. 967273-01

Replacement soleplate for your Dyson vacuum cleaner.

£27.50

£27.50

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the Brush bar

Please follow the steps in the video.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson Small Ball upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

How to install this part

Reset the Brush bar

Please follow the steps in the video.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Pull the red internal hose collar down, unclip it and then check for blockages.

How to inspect the lower duct hose on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Remove the hose

Press the release catch and remove the hose from the appliance.

How to remove the hose from the base of the Dyson Small Ball upright vacuum.

Check the changeover valve for blockages and remove as necessary.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has checking the ducts resolved the problem?

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

The power button on the Dyson Small Ball upright vacuum needs to be pressed.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson Small Ball upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

Blockage

This is likely to be caused by a blockage.

What problem are you having with the reclining mechanism?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Pull the red internal hose collar down, unclip it and then check for blockages.

How to inspect the lower duct hose on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

How to inspect the suction inlets on the Dyson Small Ball upright vacuum.

Pull the red internal hose collar down, unclip it and then check for blockages.

How to inspect the lower duct hose on the Dyson Small Ball upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Quick start guide

Please follow the steps in the video.

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Assemble the machine

Attach the Cleaner head

  • Lay the machine on its back and fit the Cleaner head onto the connections.
  • Push firmly until the Cleaner head clicks into place and the red latch engages.
The cleaner head being fitted to the Dyson Small Ball upright vacuum.

Attach the Wand to the machine

With the machine upright, slide the Wand in to the hose. (Please note there is not a catch for the Wand to click on to the hose, it just slides in to place).

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle down fully until it clicks.

The wand connecting onto the hose of the Dyson Small Ball upright vacuum for further reach.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

Refit the cyclone and clear bin unit and attach the tools.

Where the accessories fit onto the Dyson Small Ball upright vacuum.

NB: The tool holder is not designed to be removed once fitted.

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Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

How to carry the Dyson Small Ball upright vacuum by the cyclone handle.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

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How to start vacuuming

Pull the handle up until it clicks into place.

How remove the wand from the Dyson Small Ball upright vacuum.

With the machine plugged in, press the On/Off switch at the front of the handle to start the motor.

  • The stabilisers will move to the correct position automatically as the machine is reclined.

The Dyson Small Ball upright vacuum plugged in, switched on and reclined.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

The wand release handle on the Dyson Small Ball upright vacuum.

Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

The different brush bar functions on the Dyson Small Ball upright vacuum.

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How to attach the Wand and hose

To attach the Wand, pull the handle up until it clicks and press the red Wand release catch to remove from the main duct.

How remove the wand from the Dyson Small Ball upright vacuum.

Pull the Wand out of the hose. The Wand and hose are not attached whilst stowed.

How to remove the wand from the hose of the Dyson Small Ball upright vacuum.

The Wand must be turned upside down to lock into the hose and Wand cap opened out. There will be an audible click once they are securely attached.

The wand connecting onto the hose of the Dyson Small Ball upright vacuum for further reach.

To stow the Wand, slide the Wand through the hose and push onto the top of the main duct.

The release catch will click once in place.

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Serial number

The serial number is located on the duct, behind the clear bin.

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Please open the PDF for the user guide.

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Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Removal of the cyclone and clear bin when full from the Dyson Small upright vacuum.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

The cyclone and clear bin being emptied into a bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

How to remove the bin from the cyclone of the Dyson Small Ball upright vacuum.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

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The model shown may vary from the product selected but the process remains the same.

Washing the filters - video

Please follow the steps in the video.

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Remove the bin

To wash the pre-filters:

Remove the cyclone top and bin from the machine.

Removal of the cyclone and clear bin from the Dyson Small Ball upright vacuum.

Remove the pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

How to remove the filter from from the top of the cyclone of the Dyson Small Ball upright vacuum.

Wash the pre-filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

How to wash the filter under a cold tap.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

The pre filter drying time of 24 hours.

Remove the post-filter

Lay the machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Approximately 10 times) until it can be lifted off machine.

How to turn the ball cap to expose the filter on the Dyson Small Ball upright vacuum.

Twist post-filter anti-clockwise and lift out from the machine.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Press down on each of the three catches to separate the post-filter into two parts.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Wash the post-filter

Rinse the filter element under cold tap for approximately 10 seconds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

How to wash the filter under a cold tap.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

The post filter drying time of 24 hours.

Reassemble the post-filter

To reassemble the post-filter, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

How to reconnect the filter into the ball of the Dyson Small Ball upright vacuum.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

How to remove the filter from the ball of the Dyson Small Ball upright vacuum.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.

How to connect the ball shell onto the Dyson Small Ball upright vacuum.

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