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Dyson CSYS Desk (Red/Silver)

Let's get your machine working.

Please select the appropriate option

Is this the first time the light is being used?

Please check the following;

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Has checking the dimmer switch resolved the problem?

Check wheel carriage plates

Check that the wheel carriage plates are screwed togther currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks:

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Please select the next step.

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Unplug the light and leave for 5 minutes.

Plug the light in and switch on.

Has leaving the power off resolved the problem?

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£22.00

Power supply

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£22.00

£22.00

£22.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£22.00

Power supply

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£22.00

£22.00

£22.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Disconnect the carriage plates

Follow the procedure image for correct assembly.

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Please select the next step.

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Check electrical supply

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check power cord

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Has checking the dimmer switch resolved the problem?

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Has checking the carriage plates resolved the problem?

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has reassembling the carriage plates resolved the problem?

Is the problem with the arm going backwards and forwards, up and down or both?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent