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Dyson CSYS™ Desk

Let's get your machine working.

See all steps

Please select the appropriate option

Is this the first time the machine is being used?

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

How to push the power cord through the centre of the base plate.

Ensure the light is plugged into a wall socket and switched on.

Unplugging the Dyson CSYS desk light.

Has checking the power cord resolved the problem?

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

How to adjust the dimmer on the Dyson CSYS desk light.

Has checking the dimmer switch resolved the problem?

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

How to disconnect the carriage plate on the Dyson CSYS desk light.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

How to remove the red tape from the Dyson CSYS desk light.

Please follow the next step.

Align the square shapes and screw holes on the heat sink arm and the upright.

How to align the carriage on the Dyson CSYS desk light.

Press the two parts together with one hand.

Loosely screw in the three screws.

How to screw the carriage onto the Dyson CSYS desk light.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Unplug the light and leave for 5 minutes.

Unplugging the Dyson CSYS clamp light.

Plug the light in and switch on.

Unplugging the Dyson CSYS clamp light.

Has leaving the power off resolved the problem?

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£49.00

Power supply

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£49.00

£49.00

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£49.00

Power supply

Power supply

Part no. 967247-06

Replacement power supply for your Dyson light.

£49.00

£49.00

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

How to align the carriage on the Dyson CSYS desk light.

Disconnect the carriage plates

Follow the procedure image for correct assembly.

Ensure the following before starting the checks.

How to disconnect the carriage plate on the Dyson CSYS desk light.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

How to remove the red tape from the Dyson CSYS desk light.

Please follow the next step.

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

How to align the carriage on the Dyson CSYS desk light.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Check electrical supply

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Check power cord

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring the cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

How to adjust the dimmer on the Dyson CSYS desk light.

Has checking the dimmer switch resolved the problem?

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

How to disconnect the carriage plate on the Dyson CSYS desk light.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

How to remove the red tape from the Dyson CSYS desk light.

Has checking the carriage plates resolved the problem?

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

How to align the carriage on the Dyson CSYS desk light.

Press the two parts together with one hand.

Loosely screw in the three screws.

How to screw the carriage onto the Dyson CSYS desk light.

Recheck alignment.

Proceed to screw until securely clamped.

Has reassembling the carriage plates resolved the problem?

Is the problem with the arm going backwards and forwards, up and down or both?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

How to assemble your Dyson light

Stand the light on a flat surface.

Place the light upright ensuring the cord remains in the slot.

Remove the red tape from the mounting plates to expose the electrical contacts.

How to remove the red tape from the Dyson CSYS desk light.

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

How to screw the carriage onto the Dyson CSYS desk light.

Remove packaging and tape

Remove the packaging on the base.

Remove the red tape on detachable arm.

Remove transparent tape on upright.

Plug the power cord into the centre of the base.

How to push the power cord through the centre of the base plate.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Is there anything else we can help with?

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Using the dimmer

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

How to adjust the dimmer on the Dyson CSYS desk light.

Is there anything else we can help you with?

How to reposition the Dyson light

The LED head can be positioned directionally in 3 axes.

Only use the heat sink arm to reposition.

How to reposition the Dyson CSYS desk light.

Is there anything else we can help you with?