Live Support Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson DC24i vacuum

Let's get your machine working.

See all steps

How to use the brushbar

Note: The brushbar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Press the button again to restart the brushes for vacuuming carpets.

Is there anything else we can help you with?

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a bin, or into a bag wrapped around the cyclone.

Is there anything else we can help you with?

Is there anything else we can help you with?

Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove bin from machine

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

Remove pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Remove post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash filters

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed.

This will normally require up to 10 rinses.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Re-assemble machine.

Replace filters and test machine.

Is there anything else we can help you with?

Turn off the brushbar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the brushbar off using the grey switch next to the on button.

Has the noise stopped?

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar

Locate the end of the brushbar that has a small screw in the centre.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove the post filter

Recline the machine and lay it on it's back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter and pull it out of the ball.

Check the housing for any debris and remove as necessary.

Please select the next step

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has refitting the post filter resolved the problem?

Check the post filter

The post filter may have slipped out of place.

Recline the machine and lay it on it's back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter and pull it out of the ball.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has refitting the filter stopped the ball jamming?

Remove the post filter

Recline the machine and lay it on it's back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter and pull it out of the ball.

Check the housing for any debris and remove as necessary.

Please select the next step

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Do not pick up any dust with the filter removed.

Remove the post filter

Recline the machine and lay it on it's back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter.

Pull filter out of the ball.

Turn the machine on.

Is the whistle still present with the post filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Refit the filter

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has refitting the post filter resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£32.00

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£32.00

£32.00

£32.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Which area isn't providing the performance you'd expect?

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Check for reset switch.

Stand at the front of the machine with the cleanerhead at your feet.

Check the left side of the cleanerhead for a red reset switch.

Does your machine have a reset switch on the cleanerhead?

Turn off and unplug the machine.

Clear the Cleanerhead

Place foot on the stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the openings of the cleanerhead for blockages and remove as necessary.

Check the brushbar and endcap for signs of damage.

Has clearing and resetting the brushbar improved performance?

Check inlet suction

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head opening strong, or weaker than usual?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

£82.00

£82.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the cleanerhead.

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

£3.50

£3.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and move's freely.

This should rotate from one side to the other when the wand is pulled up and replaced in the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed

Has clearing the changeover valve resolved the problem?

Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip.

Pull the cleaner head away from the vacuum's main body.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Please select the next step

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the centre.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the cleaner head resolved the problem?

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Check hose

To use the wand, pull the handle upwards until it clicks into place.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Remove the wand and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the wand

Look through the wand and remove any blockages.

Check the wand for damage.

Has checking the wand resolved the issue?

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Re-assemble and test the machine.

Has checking the hose resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine.

Press the release catch located on the ball to release the filter cover.

Press the red catch on the filter and pull out.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Leave filters to dry in a warm place until filters are completely dry.

WARNING: Do not dry filters in a tumble dryer, microwave, oven or near an open flame.

Replace filters and test machine.

Has washing the filters resolved the problem?

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

To use the wand, pull the handle upwards until it clicks into place.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Remove the wand

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

£82.00

£82.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Turn off and unplug the machine

Clear the brushbar

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar

Locate the end of the brushbar that has a small screw in the centre.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar improved performance?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip.

Pull the cleaner head away from the vacuum's main body.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine

Place foot on stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Has clearing the cleaner head resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the cleanerhead.

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar.

Locate the end of the brushbar that has a small scrw in the centre.Place the endcap on this end.

Push the brushbar back into the cleanerhead.Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

To use the wand, pull the handle upwards until it clicks into place.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Remove the wand and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the wand

Look through the wand and remove any blockages.

Check the wand for damage.

Has checking the wand resolved the issue?

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Re-assemble and test the machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£19.00

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£19.00

£19.00

£19.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the cleanerhead.

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filter

Please follow the steps in the video.

Has washing the filters and checking for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Which area isn't providing the performance you'd expect?

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and move's freely.

This should rotate from one side to the other as the machine when the wand is removed and replaced into the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has clearing the changeover valve resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check inlet suction

Place foot on stabiliser pedal to recline machine into vacuuming position. Lay machine on its back.

Remove the cleaner head by pushing the tab underneath

Lift the cleaner head upwards. Separate the cleaner head from the machine.

Place your hand over the opening and test the suction.

NB. Ensure the cleanerhead and inlet are clear of blockages.

Is the suction strong or weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Using a coin, undo the endcap fastener and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary

Please select the next step

If there was a blockage in the inlet or cleanerhead, please ensure tests are carried out as there may be blockages further through the machine.

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the centre.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the brushbar spins when the machine is reclined and power turned on.

Retest the machine.

Has clearing the cleaner head resolved the problem?

Clear the brushbar

Please follow the steps in the video.

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Using a coin, undo the endcap fastener and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary

Has checking the cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The paper test

The paper test is a good way of ensuring that the machine has no blockages through from the base to the bin assembly.

Rip up small bits of newspaper.

Turn the machine on and recline the machine - vacuuming over the paper.

If the paper can be seen in the clear bin then this indicates no major blockages.

Does the machine pick up the paper?

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the cleanerhead.

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has clearing the changeover valve resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

Reassemble and test the machine.

Has clearing the bin and cyclone resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Remove filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash both filters in cold water only (please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Has washing the filters resolve the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

£3.50

£3.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the cleanerhead

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Resetting the brush bar

Please follow the steps in the video.

Has the issue been resolved?

Check inlet suction

Place foot on stabiliser pedal to recline machine into vacuuming position. Lay machine on its back.

Remove the cleaner head by pushing the tab underneath.

Lift the cleaner head upwards. Separate the cleaner head from the machine.

Place your hand over the opening and test the suction.

Is the suction strong or weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Using a coin, undo the endcap fastener and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary

Please select the next step

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the centre. Place the endcap on this end.

Push the brushbar back into the cleanerhead. Close the endcap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the brushbar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or cleanerhead, please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Has clearing the cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Open the wand glamour cap and pull the wand upwards.

Continue to pull the wand away form the machine.

Press the release catch at the top of the hose to detach the wand.

Turn the machine on and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Press the hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble both hose and bin and test the machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£19.00

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£19.00

£19.00

£19.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for reset switch

Stand at the front of the machine with the cleanerhead at your feet.

Check the left side of the cleanerhead for a red reset switch.

Does your machine have a reset switch on the cleanerhead?

Reset the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Press the reset button.

Has resetting the brushbar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£82.00

£82.00

£82.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£17.50

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£17.50

£17.50

£17.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.