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Dyson DC24i vacuum Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

How to separate the bin and the cyclone on a Dyson DC24 vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Where to check on the cyclone for blockages on the Dyson DC24 upright vacuum.

Once the parts are completely dry, reassemble and test the machine.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

How to recline the Dyson DC24 upright vacuum.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

How to turn the brush bar on/off on the Dyson DC24 upright vacuum.

Has the noise stopped?

Clear the Brush bar

This suggests that there is a blockage in the machine.

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Refit the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Turn on and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£14.50

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£14.50

£14.50

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the post-filter

Recline the machine and lay it on its back.

The Dyson DC24 upright vacuum laid down.

Press the button on the ball and remove the post-filter cover.

The release button for the post filter on the Dyson DC24 upright vacuum.

Press the release catch on the filter and pull it out of the ball.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Check the housing for any debris and remove as necessary.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

How to place the filter and filter cover back onto the Dyson DC24 upright vacuum.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Remove the post-filter

Recline the machine and lay it on its back.

How to recline the Dyson DC24 upright vacuum.

Press the button on the ball and remove the post-filter cover.

The release button for the post filter on the Dyson DC24 upright vacuum.

Press the release catch on the filter and pull it out of the ball.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Check the housing for any debris and remove as necessary.

Please follow the next step.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Turn the machine on, keeping it in the upright position.

How to stand the Dyson DC24 vacuum upright.

Is the whistle still present with the cyclone removed?

Do not pick up any dust while the filters are removed.

Remove the post-filter

Recline the machine and lay it on its back.

The Dyson DC24 upright vacuum laid down.

Press the button on the ball and remove the post-filter cover.

The release button for the post filter on the Dyson DC24 upright vacuum.

Press the release catch on the filter.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Pull filter out of the ball.

How to remove the post filter from the Dyson DC24 upright vacuum.

Turn the machine on.

Is the whistle still present with the post-filter removed?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Refit the filter

Refit the filter ensuring it sits flush against the inside of the ball.

How to place the filter and filter cover back onto the Dyson DC24 upright vacuum.

Turn the machine on.

Has this resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£24.50

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£24.50

£24.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

How to recline the Dyson DC24 upright vacuum.

Check the Brush bar through the window at the front of the Cleaner head.

How to check the brush bar is spinning on the Dyson DC24 upright vacuum.

Switch off and unplug the machine before proceeding.

Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

How to recline the Dyson DC24 upright vacuum.

Carefully use a flat head screwdriver to remove the C-clip.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Pull the Cleaner head away from the vacuum's Main body.

The cleaner head being pulled away from the Dyson DC24 upright vacuum.

Switch the machine on.

Place your hand over the opening and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Switch off and unplug the machine before proceeding.

Check the Cleaner head

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Turn on and test the machine.

Has this resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

How to recline the Dyson DC24 upright vacuum.

Pull the flexible lower duct hose away from the rigid pipe.

The Dyson DC24 upright vacuum reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

How to check the hose and lower duct on the Dyson DC24 upright vacuum.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

The lower duct hose on the Dyson DC24 upright vacuum.

Slowly stand the machine upright until the hose slides into place.

How to stand the Dyson DC24 vacuum upright.

Has this resolved the problem?

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

£3.50

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

How to remove the bin from the Dyson DC24 upright vacuum.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

How to check the change over valve for a blockage on the Dyson DC24 upright vacuum.

Check the rectangular inlet for blockages and remove as necessary.

A visual check on the inlet of the Dyson DC24 upright vacuum.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

How to check the change over valve for a blockage on the Dyson DC24 upright vacuum.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

How to check the valve hatch on the Dyson DC24 upright vacuum.

Has this resolved the problem?

Check bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Press the button again to open the bin base.

The release button to open the base of the bin on the Dyson DC24 upright vacuum.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

How to separate the bin and the cyclone on a Dyson DC24 vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Where to check on the cyclone for blockages on the Dyson DC24 upright vacuum.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

Reassemble and test the machine.

How to clean the cyclone on a Dyson vacuum.

Has this resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Wash the filters

Remove the clear bin and cyclone from the machine by pressing the cyclone release catch.

How to remove the bin from the Dyson DC24 upright vacuum.

Remove the pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

How to remove the pre-filter from the Dyson DC24 upright vacuum.

Remove the post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

How to wash the filter on the Dyson DC24 upright vacuum.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Reassemble the machine

Replace filters and test machine.

Has washing the filters resolved the problem?

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

The Dyson DC24 upright vacuum laid down.

Pull the flexible lower duct hose away from the rigid pipe.

The Dyson DC24 upright vacuum reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

How to check the hose and lower duct on the Dyson DC24 upright vacuum.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

The lower duct hose on the Dyson DC24 upright vacuum.

Slowly stand the machine upright until the hose slides into place.

How to stand the Dyson DC24 vacuum upright.

Has this resolved the problem?

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

A check if the machine has a reset switch on the cleaner head on the Dyson DC24 upright vacuum.

Check the left side of the Cleaner head for a red reset switch.

How to reset the brush bar on the Dyson DC24 upright vacuum.

Does your machine have a reset switch on the Cleaner head?

Switch off and unplug the machine.

Reset the Brush bar

Please follow the steps in the video.

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Press the reset button.

How to reset the brush bar on the Dyson DC24 upright vacuum.

Has this resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

£70.00

How to install this part

Switch off and unplug the machine.

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

Refit the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Clear the Brush bar

Check for blockages

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Replace the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Has clearing the Brush bar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

£70.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

To use the Wand, pull the handle upwards until it clicks into place.

How to extend the wand on the Dyson DC24 upright vacuum.

Press the button at the base of the Wand (above the machine's on switch) to release it from the vacuum.

How to release the wand from the Dyson DC24 upright vacuum.

Remove the Wand and test the suction from the hose.

How to test the suction of the hose on the Dyson DC24 upright vacuum.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand and remove any blockages.

Check the Wand for damage.

How to check the wand for blockages on the Dyson DC24 upright vacuum.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

£37.50

Check the hose

Remove the bin from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

How to remove the hose from the Dyson DC24 upright vacuum.

Check the hose for any holes or tears and remove any blockages.

Where to check for damage on the hose on the Dyson DC24 upright vacuum.

Reassemble and test machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

How to install this part

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

The Dyson DC24 upright vacuum laid down.

Pull the flexible lower duct hose away from the rigid pipe.

The Dyson DC24 upright vacuum reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

How to check the hose and lower duct on the Dyson DC24 upright vacuum.

Refit the lower duct hose

Please follow the steps in the video.

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Dyson DC24 upright vacuum reclined and the lower duct hose.

Position the other end onto the duct closest to the Cleaner head.

The lower duct hose on the Dyson DC24 upright vacuum.

Slowly stand the machine upright until the hose slides into place.

How to stand the Dyson DC24 vacuum upright.

Has this resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

How to remove the bin from the Dyson DC24 upright vacuum.

Remove the pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

How to remove the pre-filter from the Dyson DC24 upright vacuum.

Remove the post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Wash the filters

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

How to wash the filter on the Dyson DC24 upright vacuum.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

How to wash the filter on the Dyson DC24 upright vacuum.

Dry filters

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Reassemble the machine

Replace filters and test machine.

Has washing the filters resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

A check if the machine has a reset switch on the cleaner head on the Dyson DC24 upright vacuum.

Check the left side of the Cleaner head for a red reset switch.

How to reset the brush bar on the Dyson DC24 upright vacuum.

Does your machine have a reset switch on the Cleaner head?

Reset the Brush bar

Please follow the steps in the video.

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Press the reset button.

How to reset the brush bar on the Dyson DC24 upright vacuum.

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

£70.00

How to install this part

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£14.50

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

£14.50

£14.50

How to install this part

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres using scissors.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Which area isn't providing the performance you'd expect?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Press the button again to open the bin base.

The release button to open the base of the bin on the Dyson DC24 upright vacuum.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

How to separate the bin and the cyclone on a Dyson DC24 vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Where to check on the cyclone for blockages on the Dyson DC24 upright vacuum.

Once the parts are completely dry, reassemble and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

Combination tool

Combination tool

Part no. 914361-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

£25.00

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 914698-06

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Cyclone

Part no. 914698-06

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

£42.00

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

How to install this part

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

£3.50

£3.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Stair tool

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

£3.50

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

£37.50

Hose attachment

Check that the valve hatch at the base of the machine is clear of any blockages.

How to check the valve hatch on the Dyson DC24 upright vacuum.

Push the hose down into the slot.

How to reconnect the hose to the Dyson DC24 upright vacuum.

There will be an audible click once it is securely attached.

Wand attachment

The Wand must be turned upside down to lock into the hose.

How to connect the wand hose and tool to the Dyson DC24 upright vacuum.

There will be an audible click once they are securely attached.

Has this resolved the problem?

Check for damage

Check the end of the Wand for signs of damage.

How to check the wand for blockages on the Dyson DC24 upright vacuum.

Check the length of the hose for tears and the cuffs for cracks.

Where to check for damage on the hose on the Dyson DC24 upright vacuum.

Ensure the button on the hose cuff is in place and springs back when pressed.

The release catch on the hose on the Dyson DC24 upright vacuum.

Check that the slot at the rear of the machine is not damaged.

How to check the rear of machine for blockages on the Dyson DC24 upright vacuum.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

£37.50

£37.50

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

A check if the machine has a reset switch on the cleaner head on the Dyson DC24 upright vacuum.

Check the left side of the Cleaner head for a red reset switch.

How to reset the brush bar on the Dyson DC24 upright vacuum.

Does your machine have a reset switch on the Cleaner head?

Release the catch by hand

Remove the bin from the machine by pressing the red Bin release button located on the handle of the bin and cyclone.

How to remove the bin from the Dyson DC24 upright vacuum.

Pull the clear plastic catch on the base away from the bin.

The cyclone and bin on a Dyson DC24 upright vacuum.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

The release button to open the base of the bin on the Dyson DC24 upright vacuum.

Does the red rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the Brush bar

Plug in and switch on the machine.

How to check the brush bar is spinning on the Dyson DC24 upright vacuum.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Is the Brush bar spinning?

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

A check if the machine has a reset switch on the cleaner head on the Dyson DC24 upright vacuum.

Check the left side of the Cleaner head for a red reset switch.

How to reset the brush bar on the Dyson DC24 upright vacuum.

Does your machine's Cleaner head have a reset switch?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull it out of the ball.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

How to place the filter and filter cover back onto the Dyson DC24 upright vacuum.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

How to recline the Dyson DC24 upright vacuum.

Press the button on the ball and remove the post-filter cover.

The release button for the post filter on the Dyson DC24 upright vacuum.

Press the release catch on the filter and pull it out of the ball.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Refit the filter

Place the filter back in the ball.

How to place the filter and filter cover back onto the Dyson DC24 upright vacuum.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Where were the sparks or smoke seen?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

£70.00

£70.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Blockage issue

This suggests that there is a blockage somewhere in the machine.

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

The Dyson DC24 upright vacuum laid down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

How to remove the c-clip from the cleaner head on the Dyson DC24 upright vacuum.

Using a coin, undo the end cap and remove the Brush bar.

How to unlock the brush bar end cap on the Dyson DC24 upright vacuum.

Carefully cut away any hair or fibres from the Brush bar.

How to remove a blockage from the brush bar on the Dyson DC24 upright vacuum.

Check the Brush bar and end cap for signs of damage.

Where to check the cleaner head for signs of blockage or damage on the Dyson DC24 upright vacuum.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

How to place the end cap back onto the brush bar of the Dyson DC24 upright vacuum.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

How to reassemble the cleaner head and c-clip back together on the Dyson DC24 upright vacuum.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

How to remove the bin from the Dyson DC24 upright vacuum.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

How to check the change over valve for a blockage on the Dyson DC24 upright vacuum.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

A visual check on the inlet of the Dyson DC24 upright vacuum.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

How to check the valve hatch on the Dyson DC24 upright vacuum.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

The Dyson DC24 upright vacuum laid down.

Press the button on the ball and remove the post-filter cover.

The release button for the post filter on the Dyson DC24 upright vacuum.

Press the release catch on the filter and pull it out of the ball.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Refit the filter

Place the filter back in the ball.

How to place the filter and filter cover back onto the Dyson DC24 upright vacuum.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Has a filter been sent within the last three months?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£24.50

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

£24.50

£24.50

Assembly instructions

Attach the Cleaner head.

Ensure that the connection pins underneath the Cleaner head are located correctly.

Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine.

How to reattach the cleaner head to the Dyson DC24 upright vacuum.

Attach the Wand.

  • Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.
How to connect the wand hose and tool to the Dyson DC24 upright vacuum..

Store the tools.

Attach the combination tool to the tool holder at the rear of the machine.

Where to store the combination tool on the Dyson DC24 upright vacuum.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to use the Brush bar

Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

How to turn the brush bar on/off on the Dyson DC24 upright vacuum.

Press the button again to restart the brushes for vacuuming carpets.

Is there anything else we can help with?

Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

How to carry the Dyson DC24 upright vacuum.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

How to start vacuuming

Plug the machine in.

Pull the Wand handle up until it 'clicks' into place.

How to extend the wand on the Dyson DC24 upright vacuum.

Press the pedal at the back of the machine with your foot and lower the machine into the vacuuming position. Ensure that the stabilising wheels are fully retracted.

Press the ON/OFF switch.

How to recline the Dyson DC24 upright vacuum.

Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.

The Dyson DC24 upright vacuum moving in a zig zag motion.

Extend the wand handle until it clicks.

Press the Wand release catch and pull away from the main duct.

Pull the Wand out of the hose.

How to release the wand from the Dyson DC24 upright vacuum.

Reverse the wand handle.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle using a twisting action to ensure a tight fit.

Alternatively, click the combination tool directly to the hose.

How to connect the wand hose and tool to the Dyson DC24 upright vacuum.

Is there anything else we can help with?

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

How to remove the bin from the Dyson DC24 upright vacuum.

Press the button again to open the bin base and empty it of dust.

This can be done directly into a bin, or into a bag wrapped around the cyclone.

How to empty the bin on the Dyson DC24 upright vacuum into a bag.

Is there anything else we can help with?

Wash the filters

Please follow the steps in the video.

Is there anything else we can help with?

Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

How to remove the bin from the Dyson DC24 upright vacuum.

Remove the pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

How to remove the pre-filter from the Dyson DC24 upright vacuum.

Remove the post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

How to remove the post filter cover from the Dyson DC24 upright vacuum.

Wash the filters

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

How to wash the filter on the Dyson DC24 upright vacuum.

Filter B should b