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Dyson Cool™ AM03 pedestal fan (White/Silver)

Let's get your machine working.

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Replacing the remote control battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Is there anything else we can help with?

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Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Replace the battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the machine

Press and hold the button on the Main body.

Does the airspeed change using the controls on the machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Try the button on the Main body.

On/Off

Oscillation

Airflow

Do the controls on the machine itself work?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check for blockages

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

Check the loop and telescope for any debris or blockages.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Reassemble and test the machine.

Has this resolved the problem?

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

Check the loop and telescope for any debris or blockages.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Reassemble and test the machine.

Has this resolved the problem?

Test the machine

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Switch the machine on.

When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Change the remote battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Try the button on the Main body.

On/Off

Airflow

Oscillation

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the remote control

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Has this resolved the problem?

Assemble your machine

Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

Lower the telescope onto the base, aligning the arrows.

Once aligned, turn the telescope clockwise to lock.

Lower the loop amplifier onto the telescope.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button.

Alternatively press the standby ON/OFF button on the Main body.

Please note, the remote control can be magnetically attached to the top of the loop.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Is there anything else we can help you with?

Adjust the loop

Lift or push air loop up or down for required airflow height.

Is there anything else we can help you with?

  1. This is the Standby button on the appliance and it is used to turn the machine on/off.
  2. This is the oscillation button on the appliance and it is used to start/stop the fan turning.
  3. This is the central airflow control on the appliance and it is used to adjust the speed of the airflow.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

How to tilt the loop

Gently move the loop backward or forward for the required airflow angle.

Is there anything else we can help you with?

Remote controls

On/Off

Oscillation

Airflow

Is there anything else we can help you with?

Do not use polish or detergent on any part of the machine.

Cleaning your Dyson machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Is there anything else we can help you with?