Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson Cool™ AM03 pedestal fan (White/Silver)

Let's get your machine working.

See all steps

Please select the appropriate option

Replacing the remote control battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Replace the battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the machine

Use the middle control toggle to adjust the speed of the airflow.

Does the airspeed change using the controls on the machine?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Try the button on the Main body.

On/Off

Oscillation

How to toggle the oscillation on the Dyson AM03 fan.

Airflow

Do the controls on the machine itself work?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

The power button in the top centre of the remote from a Dyson AM03 fan.

Airflow

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Oscillation

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

No power

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Check for blockages

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

How to remove the loop amplifier from the Dyson AM03 fan.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

The extended pole being twisted anti-clockwise out of the Dyson AM03 fan.

Check the loop and telescope for any debris or blockages.

A visible check on the loop amplifier and inside the extending pole on a Dyson AM03 fan.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Checking the rubber seal around the top of the main body of the Dyson AM03 fan.

Reassemble and test the machine.

Has this resolved the problem?

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

The paper test for the Dyson AM03 fan.

Does the newspaper lift beyond 45 degrees?

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

How to remove the loop amplifier from the Dyson AM03 fan.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

The extended pole being twisted anti-clockwise out of the Dyson AM03 fan.

Check the loop and telescope for any debris or blockages.

A visible check on the loop amplifier and inside the extending pole on a Dyson AM03 fan.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Checking the rubber seal around the top of the main body of the Dyson AM03 fan.

Reassemble and test the machine.

Has this resolved the problem?

Test the machine

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Switch the machine on.

When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

The base of the Dyson AM03 fan upside down.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

The power button in the top centre of the remote from a Dyson AM03 fan.

Airflow

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Oscillation

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

The power button in the top centre of the remote from a Dyson AM03 fan.

Airflow

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Oscillation

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Change the remote battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Try the button on the Main body.

On/Off

Airflow

Oscillation

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the remote control

Point the remote directly at the front of the machine while pressing the button.

On/Off

The power button in the top centre of the remote from a Dyson AM03 fan.

Airflow

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Oscillation

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Has this resolved the problem?

Assemble your machine

Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

How to fit the base on the Dyson AM02 fan.

Lower the telescope onto the base, aligning the arrows.

Once aligned, turn the telescope clockwise to lock.

How to fit the extended pole to the Dyson AM03 fan.

Lower the loop amplifier onto the telescope.

The remote control can be magnetically attached to the top of the loop.

The loop amplifier clicking into the extended pole.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button.

Alternatively press the standby ON/OFF button on the Main body.

Please note, the remote control can be magnetically attached to the top of the loop.

The power button in the top centre of the remote from a Dyson AM03 fan.

Oscillation

Toggle oscillation on or off with the remote.

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Airflow

Airflow can be set by the airflow buttons on the remote.

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Is there anything else we can help you with?

Adjust the loop

Lift or push air loop up or down for required airflow height.

The height of the Dyson AM03 fan being adjusted higher and lower.

Is there anything else we can help you with?

  1. This is the Standby button on the appliance and it is used to turn the machine on/off.
  2. This is the oscillation button on the appliance and it is used to start/stop the fan turning.
  3. This is the central airflow control on the appliance and it is used to adjust the speed of the airflow.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Where to locate the serial number on the Dyson AM03 fan.

Is there anything else we can help you with?

How to tilt the loop

Gently move the loop backward or forward for the required airflow angle.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Remote controls

On/Off

The power button in the top centre of the remote from a Dyson AM03 fan.

Oscillation

The oscillation button in the bottom centre of the remote from a Dyson AM03 fan.

Airflow

The airflow control button in the centre of the remote from a Dyson AM03 fan.

Is there anything else we can help you with?

Do not use polish or detergent on any part of the machine.

Cleaning your Dyson machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Is there anything else we can help you with?