Let's get your machine working.
Dyson Cool™ AM03 pedestal fan (White/Silver)-
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Replacing the remote control battery
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Issue resolved
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AM03
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Troubleshooting
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Power or electrical issue
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Airspeed won't change
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Issue resolved
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Remote control doesn't work
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Test the machine
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Main body
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Remote control doesn't work
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Machine will not turn on
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Performance
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Airflow not as powerful
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Airflow not as powerful
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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The oscillation won't turn off
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Remote control
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Battery
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Test the machine
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Main body
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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No power but the LED is on
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LED won't disappear
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LED won't appear
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LED won't appear
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How to assemble your Dyson machine
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Issue resolved
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How to use your appliance
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How to adjust the loop height
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How to use the controls on the machine
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How to find the serial number
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How to tilt the loop
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User guide
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How to use the remote control
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Cleaning the machine
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 919591-03
Stores magnetically on top of your machine.
£60.00
Remote control
Part no. 919591-03
Stores magnetically on top of your machine.
£60.00
£60.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.