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Dyson DC35 Complete vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

When the bin on the Dyson DC31 handheld vacuum should be emptied.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help with?

Please select the appropriate option

Please open the PDF for the user guide.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

How to remove the bin from the Dyson DC31 handheld vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

How to check the bin inlet on the Dyson cordless stick vacuum.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

How to put the bin back onto the Dyson cordless stick vacuum.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

How to wash the filter on the Dyson DC31 handheld vacuum.

Dry the filter

Leave the filter in a warm place until completely dry.

A recommended guide to drying the filter on the Dyson DC31 handheld vacuum.

Ensure the filter is completely dry before refitting into machine.

How to fit the filter to the Dyson DC31 handheld vacuum.

Make sure the filter sits correctly between the Main body and cyclone.

How to reassemble the cyclone and main body of your Dyson DC31 handheld vacuum.

Test the machine.

Has this resolved the problem?

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Press and hold the trigger for 10 seconds.

Has the noise stopped?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Carefully cut away any hair or fibres from the Brush bar.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

How to remove the bin from the Dyson DC31 handheld vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

How to put the bin back onto the Dyson cordless stick vacuum.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

How to wash the filter on the Dyson DC31 handheld vacuum.

Dry the filter

Leave the filter in a warm place until completely dry.

A recommended guide to drying the filter on the Dyson DC31 handheld vacuum.

Ensure the filter is completely dry before refitting into machine.

How to fit the filter to the Dyson DC31 handheld vacuum.

Make sure the filter sits correctly between the Main body and cyclone.

How to reassemble the cyclone and main body of your Dyson DC31 handheld vacuum.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

If paper is visible in the bin on a Dyson handheld vacuum.

Are you able to see the pieces of paper in the clear bin?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Removing blockages from the Mini motorised head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

How to remove an accessory from the Dyson DC31 handheld vacuum.

Using a coin, undo the end cap as shown and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

How to remove the power pack on a Dyson handheld vacuum.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B machine?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

How to remove the bin from the Dyson DC31 handheld vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

How to check the bin inlet on the Dyson cordless stick vacuum.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

How to put the bin back onto the Dyson cordless stick vacuum.

Does the machine have power?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

How to check the bin inlet on the Dyson cordless stick vacuum.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

Does the machine have power?

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Test the machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

How to remove the power pack from a Dyson cordless stick vacuum.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

How to reconnect the power pack to a Dyson cordless stick vacuum.

Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

How to remove the power pack from a Dyson cordless stick vacuum.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, the two screws and test the machine.

Has cleaning the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Charge the machine

Plug the machine into the charger.

The charging procedure on a Dyson cordless stick vacuum.

Run the machine

Run the machine without the charger plugged in.

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Solid light.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have two small screws, the 1st is located just below the MAX power or boost button and the 2nd is located just below the washable filter. To release the battery, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Test machine

Run the machine without the charger plugged in.

What does the charger light on the Main body show?

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Is the machine Type A or Type B?

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Charge the machine

Charge the machine for 5.5 hours.

The charging procedure on a Dyson cordless stick vacuum.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Type A

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B machine?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Has a replacement charger or battery been sent in the last three months for this issue?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Separate bin from Main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Solid light.

Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Type B machine

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Is the machine a Type A or Type B machine?

Run the machine

Run the machine without the charger plugged in.

Is the machine a Type A or Type B?

Is there any power to the machine?

Full charge

Charge machine for 5.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Solid light on the main body of the Dyson handheld vacuum.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

How to remove the power pack from a Dyson handheld vacuum.

Type B machine

Type B machines have a small Phillips screw - located just below the MAX power or boost button.

How to remove the power pack from a Dyson cordless stick vacuum.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Is there any power to the machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

No light

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Is the machine a Type A or Type B?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Is the machine a Type A or Type B machine?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

How to remove the power pack on a Dyson handheld vacuum.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

How to remove the power pack from a Dyson cordless stick vacuum.

Please select the appropriate option

What do the lights show when the trigger is pulled?

Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Has this resolved the problem?

Does the machine have power?

Check the filter

This suggests that the filter is not fitted correctly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Make sure the filter sits correctly between the Main body and cyclone.

How to reassemble the cyclone and main body of your Dyson DC31 handheld vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

How to remove the bin from the Dyson DC31 handheld vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

How to remove the brush bar from the mini turbine head and check for blockages.

Reassemble and test the machine.

How to put the bin back onto the Dyson cordless stick vacuum.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has this resolved the problem?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

A recommended guide to drying the filter on the Dyson DC31 handheld vacuum.

Ensure the filter is completely dry before refitting into machine.

How to fit the filter to the Dyson DC31 handheld vacuum.

Make sure the filter sits correctly between the Main body and cyclone.

How to reassemble the cyclone and main body of your Dyson DC31 handheld vacuum.

Test the machine.

Has this resolved the problem?

What do the lights show when the trigger is pulled?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

No longer supported

Dyson machines are built to last. Unfortunately this machine is no longer supported, meaning that we are not able to supply spare parts, or carry out services or repairs.

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

How to wash the filter on the Dyson DC31 handheld vacuum.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Machine working normally

This would indicate that the machine is working as intended.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team via live chat or email askdyson@dyson.co.uk

We need a little more information to help us solve your issue.

Please contact our customer service team via live chat or email askdyson@dyson.co.uk

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

How to check the brush bar for blockages.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

How to lock the brush bar.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

How to remove an accessory from a Dyson cordless stick vacuum.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

How to separate the main body from cyclone on a Dyson cordless stick vacuum.

Has this resolved the problem?

Serial number location

The serial number can be found on the Main body, behind the filter.

How to locate the serial number on a Dyson cordless stick vacuum.

Is there anything else we can help with?

How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

How to connect the crevice tool to a Dyson handheld vacuum.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

How to connect the combination tool to a Dyson handheld vacuum.

Mini motorised head

Slide the Mini motorised tool into the inlet pipe on the bin until it 'clicks' into position.

How to connect the tools to a Dyson handheld vacuum.

Is there anything else we can help with?

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

The charging procedure for the Dyson DC31 handheld vacuum.

Is there anything else we can help with?

Check the machine

Open the bin base fully by pressing the bin release catch.

How to empty the bin on the Dyson DC31 handheld vacuum.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

How to remove the bin from the Dyson DC31 handheld vacuum.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

How to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

How to check the bin inlet on the Dyson cordless stick vacuum.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

How to inspect the tools on a Dyson handheld vacuum.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

How to check the wand for any blockages.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

How to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Is there anything else we can help with?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help with?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

How to wash the filter on the Dyson DC31 handheld vacuum.

Dry the filter

Leave the filter in a warm place until completely dry.

A recommended guide to drying the filter on the Dyson DC31 handheld vacuum.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

How to reassemble the cyclone and main body of your Dyson DC31 handheld vacuum.

Reassemble and test the machine.

Is there anything else we can help with?