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Let's get your machine working.
DC41 Animal vacuum (Iron/Bright Silver/Satin Rich Blue)-
DC41/DC43/DC55
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How to clean the bin and cyclone
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More help required
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Troubleshooting
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Pick up issues
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Check both base and hose
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Issue resolved
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Check the Cleaner head
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head step by step
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Checking the hose step by step
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Wand
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Replacement part required
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Check the base
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Intermittent spinning
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Check Cleaner head
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The Brush bar spins intermittently
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Check suction at the inlet
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Check suction at head
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Check duct
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Check changeover valve
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Replacement part required
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Suction weaker than usual
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Reset the Brush bar
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Has performance improved?
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Check the inlet suction
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Issue not resolved, please speak to our Customer Support Team
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Power issue
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The Brush bar is not spinning on the floor tool
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No power
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Less than two hours
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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The ball clicks
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Refit the post-filter
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Grinding noise
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Clear the Cleaner head
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Replacement part required
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Cleaner head cleared
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Washing the post-filter
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Loud noise when machine is switched off
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Check for blockages
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Ball shell has come off
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Filter side
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Bin release not working
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Check red rod
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine is hard to push
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Reset the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Brush bar spinning, check the soleplate
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Replacement part required
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Cleaner head falling off
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Machine spitting out dust
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Stabiliser issue
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The Cleaner head is lifting off the floor
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The Brush bar spins intermittently
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Check duct and internal hose
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Check the duct and hose
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How to assemble your Dyson machine
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Issue resolved
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How to start vacuuming
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How to turn the Brush bar on and off
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User guide
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How to carry your Dyson machine
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User guide
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How to empty the bin
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Washing the filters
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Washing the filters - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
![Hose](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920765-04.png?$responsive$)
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
![Hose](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920765-04.png?$responsive$)
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
![Hose](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920765-04.png?$responsive$)
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£27.50
![Wand](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/923523-01.png?$responsive$)
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£27.50
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 920769-02
Replacement post filter for your Dyson vacuum cleaner.
£29.00
![Post filter](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920769-02.png?$responsive$)
Post filter
Part no. 920769-02
Replacement post filter for your Dyson vacuum cleaner.
£29.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 920624-01
Replacement clear bin for your Dyson vacuum cleaner.
£22.00
Clear bin
Part no. 920624-01
Replacement clear bin for your Dyson vacuum cleaner.
£22.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/923597-05.png?$responsive$)
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
£55.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/923597-05.png?$responsive$)
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
£55.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
![Cleaner head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920774-02.png?$responsive$)
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
£60.00
You might need a replacement part.
It looks like the Soleplate is not working. You can solve this by ordering a new one below.
Soleplate
Part no. 920730-01
Replacement soleplate for your Dyson vacuum cleaner.
£29.00
![Soleplate](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920730-01.png?$responsive$)
Soleplate
Part no. 920730-01
Replacement soleplate for your Dyson vacuum cleaner.
£29.00
£29.00
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
![Cleaner head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920774-02.png?$responsive$)
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 920753-01
Replacement combination tool for your Dyson vacuum cleaner.
£12.50
![Combination tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920753-01.png?$responsive$)
Combination tool
Part no. 920753-01
Replacement combination tool for your Dyson vacuum cleaner.
£12.50
£12.50
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
![Cleaner head](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920774-02.png?$responsive$)
Cleaner head
Part no. 920774-02
Replacement cleaner head for your Dyson vacuum cleaner.
£60.00
£60.00
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
![Hose](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920765-04.png?$responsive$)
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 920769-02
Replacement post filter for your Dyson vacuum cleaner.
£29.00
![Post filter](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920769-02.png?$responsive$)
Post filter
Part no. 920769-02
Replacement post filter for your Dyson vacuum cleaner.
£29.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£27.50
![Wand](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/923523-01.png?$responsive$)
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£27.50
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
![Cyclone](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/923597-05.png?$responsive$)
Cyclone
Part no. 923597-05
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
£55.00
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.50
![Stair tool](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/920756-01.png?$responsive$)
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.50
£3.50
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC41 Animal vacuum (Iron/Bright Silver/Satin Rich Blue)