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DC39c Animal Complete vacuum (Iron/Bright Silver/Sprayed Satin Purple)

Let's get your machine working.

See all steps

Please select the appropriate option

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Checking the floor tool

To use the floor tool on carpet the brushes must be in the up position.

To use the floor tool on hard flooring, the brushes must be in the down position

Has checking the floor tool settings resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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The model shown may vary from the product selected but the process remains the same.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the issue?

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

£55.00

Turbine head

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

£55.00

£55.00

£55.00

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How to wash the filter

With the bin removed, open the filter housing catch.

Run cold water though the open of the fitler for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

WARNING: Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Checking the machine for blockages

Checking the floortool openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

Dual mode floor tool

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

£42.00

£42.00

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Checking the carbon fibre turbine head

Please follow the steps in the video.

Has checking the floor tool resolved the issue?

Checking the carbon fibre turbine head

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Remove the turbine head from the extension wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Clean any hair, thread and debris from the brushbar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the issue?

Checking the floor tool for blockages

Remove the turbine head from the machine and unlock the burshbar end cap by using a coin and turning anti-clockwise.

Carefully remove the brushbar and clar any debris (Be careful of any sharp objects).

Refit the brushbar and lock the end cap in place by turning the end cap clockwise.

Refit the head on the machine

Has checking the floor tool for blockages resolved the issue?

How to use the Musclehead floor tool

The Musclehead will automtically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again

Has checking the bleed valve resolved the issue?

The model shown may vary from the product selected but the process remains the same.

Checking the Musclehead floor tool for a blockage

Remove the Musclehead from the extension tube.

Check the neck and underneath the floor tool and remove any blockages as necessary

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£65.00

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

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Please note the brushbar will default to on when the vacuum is switched on.

Checking the triggerhead floor tool

The brushbar on the Triggerhead can be turned on and off using the brushbar on/off button the wand.

The brushes should be turned on for carpets and off for hard floors.

For use on carpeted flooring, slide the switch on the handle to the 'on' up position.

For use on hard flooring, slide the switch on the handle to the 'off' down position

Has checking the floor tool resolved the issue?

Check the Triggerhead floor tool for blockages

With the Triggerhead removed from the extension wand, use a coin to turn the fastener anti-clockwise to remove the brushbar.

Clean any hair, thread and debris from the brushbar and the Triggerhead.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool for blockages resolved the issue?

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Checking the machine for blockages

Checking the floortool openings:

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages.

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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How to wash the filter

With the bin removed, open the filter housing catch.

Run cold water though the open of the fitler for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Checking for blockages

Please follow the steps in the video.

Did checking the machine for blockages resolve the issue?

Checking the machine for blockages

Checking the floortool openings:

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

Please select the appropriate option

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Is the suction strong or weak?

How to wash the filter

Please follow the steps in the video.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Which area is causing the noise?

How to use the low reach floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' postion

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

Dual mode floor tool

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

£42.00

£42.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to use the Musclehead floor tool

The Musclehead will automtically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again

Check the neck and underneath the floor tool and remove any blockages as necessary.

Check the floor tool for any damage.

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£65.00

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

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5/5 Excellent

Check the Triggerhead floor tool for blockages

With the Triggerhead removed from the extension wand, using a coin turn the fastener anti-clockwise to remove the brushbar.

Clean any hair, thread and debris from the brushbar and the Triggerhead

Refit the brushbar and refit the fastener clockwise to lock in to place.

Has checking the Triggerhead floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Test machine

Remove the hose off the machine and test the machine.

Has removing the hose stopped the noise?

Check the hose and wand

Check along the length of the hose for blockages and remove if necessary.

With the wand removed, check the openings for blockages and remove if necessary.

Check the extension tube

Detach the extension tube from the wand and hose assembly by pressing the retaining clips on the wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Re-assemble and test the machine.

Check the floor tool

Turn off the power and unplug the machine.

With the floor tool removed, check the inlets for blockages and remove as necessary.

Using a coin, remove the end cap.

Pull the end cap and brushbar out from the side of the floor too.

Carefully cut any hair and fibres away from the bristles.

Remove any blockages from the inlet at the base of the cleaner head.

Re-assemble and test the machine.

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Carbon fibre soft dusting brush is not working. You can solve this by ordering a new one below.

Carbon fibre soft dusting brush

Part no. 966046-01

Re-engineered with carbon fibre filaments to capture more fine dust on delicate surfaces.

£30.00

Carbon fibre soft dusting brush

Part no. 966046-01

Re-engineered with carbon fibre filaments to capture more fine dust on delicate surfaces.

£30.00

£30.00

£30.00

How would you rate our online support?

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Check the floor tool

Turn off the power and unplug the machine.

With the floor tool removed, check the openings for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the floor tool resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

£27.50

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Remove the bin and turn on the machine.

Remove the bin.

Turn the machine on.

Has removing the bin stopped the noise?

Clean the bin and cyclone

Open the bin base.

Press the release button at the rear of the cyclone and remove the clear bin.

Wash the clear bin with cold water or a damp cloth.

WARNING: Do not use detergents or polish on the clear bin.

Remove any fibres or debris from the cyclone shroud with a dry cloth or soft dusting brush.

WARNING: Do not use any water or other liquids to clean the cyclone.

Please select the appropriate option

Inspect the lower duct and flexible hose

Using a Phillips screwdriver, remove the two Phillips screws on the clear bin locator bracket and remove the bracket. Do not remove any other screws.

Firmly twist the top of the flexible inspection hose away from the inlet next to the ball (do not remove the end next to the connection for the main hose).

Remove blockages as necessary.

Reassemble in reverse order and test the machine.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966246-04

Replacement cyclone for your Dyson vacuum cleaner.

£37.50

Cyclone

Cyclone

Part no. 966246-04

Replacement cyclone for your Dyson vacuum cleaner.

£37.50

£37.50

£37.50

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Remove the filter

Remove the filter.

Turn the machine on and test.

Has removing the filters stopped the noise?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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.

Please follow the steps in the video.

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Test the suction from the extension tube.

Is the noise still present with the floor tool removed?

Check the floor tool for blockages and damage.

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Check that there is no damage to the tool.

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

Dual mode floor tool

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

£42.00

£42.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to use the low reach floor tool

For use on carpet flooring, the purple seal should be in the 'up' position

For use on hard flooring, the purple seal should be in the 'down' postion

For use on hard flooring, the purple seal should be in the 'down' postion

Has checking the floor tool resolved the issue?

Check the floor tool for blockages and damage.

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool for blockages resolved the issue?

Check for blockages

This will indicate there is a further blockage in the machine, please see carry out performance checks.

Please select the appropriate option

Is the suction strong or weak?

Check the hose and seals

Remove the extension tube from the wand handle by pressing the grey switch on the handle.

Check there are no cracks in the handle.

Remove the hose assembly fully from the machine and check there are no rips or tears in the hose.

Remove the bin fully from the machine and check that the inlet on the machine is not damaged.

Check the inlet located on the main body of the machine, ensure the seal is not torn.

Check the lower duct hose is not torn or twisted.

Remove the clear bin and cyclone assembly from the machine by pressing the red catch located on top of the cyclone assembly. Check that the bin base seal is not damaged or missing.

Attatch the hose and bin to the machine ensuring both 'Click' into place

Turn the machine on.

Is the whistling noise still present?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Check for blockages or wash filter

The machine can smell hot and /or dusty if it has a blockage or the filter needs to be cleaned.

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Checking the machine for blockages

Checking the floortool openings:

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages.

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean the clear bin and cyclone

Remove the clear bin from the cylinder.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the clear bin

With the bin base open, press the silver button to separate the bin from the cyclone

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Clean the bin

Clean the bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Rebuild and test the machine.

Has cleaning the bin and cyclone resolved the issue?

How to wash the filter

Please follow the steps in the video.

Have any parts from the machine been washed recently?

Remove the filter from the machine

Remove the bin and cyclone via the bin release catch.

Remove the filter from the cyclone assembly.

Is the smell still present with the filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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How to wash the filter

With the bin removed, open the filter housing catch.

Run cold water though the open of the fitler for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

WARNING: Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Have any parts from the machine been washed recently?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the issue?

Has the pre-filter been washed within the last month?

The model shown may vary from the product selected but the process remains the same.

Checking the machine for blockages

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.

Check the floor tool, extension tube and ducts

With the floor tool removed, check the openings of the tool for blockages and remove as necessary.

Seperate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Checking the ducts

Check the upper duct by removing the bin and cyclone assembly.

Check the lower duct for blockages and remove as necessary.

The lower duct hose

Perform coin drop to ensure lower duct is clear of any blockages.

Using a Phillips screwdriver, remove the two Phillips screws on the clear bin locator bracket and remove the bracket. (Do not remove any other screws.)

Firmly twist the top of the flexible inspection hose away from the inlet next to the ball (do not remove the end next to the connection for the main hose).

Remove blockages and reassemble in reverse order.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Checking the floor tool

The brushbar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle.

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Remove the turbine head from the extension wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Clean any hair, thread and debris from the brushbar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the issue?

.

Please follow the steps in the video.

Has washing the filter resolved the issue?

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Check underneath the cyclone for any blockages and remove as necessary.

WARNING: Do not wash the cyclone.

Perform coin drop to ensure lower duct is clear of any blockages.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

Beware of sharp objects when checking for blockages.

Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Beware of sharp objects when checking for blockages.

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages; remove as necessary.

The inspection hose

Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove any other screws.) Remove the bracket.

Firmly twist the flexible inspection hose away from the inlet next.

Inspect for blockages and remove as necessary.

Refit the flexible inspection hose and clear bin locator bracket.

Rebuild and test the machine.

Has checking for blockages resolved the issue?

.

With the bin removed, open the filter housing catch.

Run cold water though the open of the fitler for approximately for 10 seconds.

Do not use detergent.

Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

The model shown may vary from the product selected but the process remains the same.

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Check for blockages

If the machine is spitting out dust, this could indicate a blockage in the machine. Please see performance checks.

Please select the appropriate option

Is the suction strong or weak?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Correct wand position

When the wand is in a vertical position the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP Max Mode, it will be hard to impossible to change floor mode of the cleaner head.

Ensure the power is turned off and the wand is in a normal vacuuming position as shown and retry adjusting the dual mode between hard floor and carpet positions.

Has retesting the dual mode floor tool resolved the problem?

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

Dual mode floor tool

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£42.00

£42.00

£42.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to wash the filter

Please follow the steps in the video

Has washing the filter resolved the issue?

Please note the floor tool may vary from the tool that you have, however the process remains the same.

Assemble machine

Is there anything else we can help you with?

Please select the appropriate option

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Open the bin base by pressing the red button, then press the grey button behind the cyclone to remove the clear bin fully.

Clean the clear bin with cold water only.

WARNING: Do not use detergents.

Using a dry cloth, wipe the shroud assembly.

WARNING: Do not wash the cyclone assembly.

Place the clear bin back on the cyclone and close the bin base. Refit on to the machine.

Is there anything else we can help you with?

Checking the machine for blockages

Is there anything else we can help you with?

Checking the machine for blockages

Checking the floortool openings:

  • With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages.

  • Separate the extension tube from the wand handle by pressing the release catch on the wand handle.
  • Check the extension tube, wand handle and hose for blockages and remove as necessary.
  • Remove the bin from the cylinder.
  • Use a Phillips head screwdriver to remove the covering for the lower hose.
  • Remove the tube from the cylinder.
  • Check the lower duct for blockages and remove.
  • Reattach the hose and cover.

Is there anything else we can help you with?

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Emptying the clear bin

Remove the bin by pressing the release button to the side of the carry handle.

To release the dirt, press the red bin release button.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Remove the clear bin carefully, seal the bag tightly and dispose of as normal.

Close the clear bin base so it clicks into place and is secure.

Replace the clear bin and cyclone back into position on the front of the main body.

The recess in the base of the clear bin must fit onto the lug on the locator bracket.

Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.

Is there anything else we can help you with?

.

Please follow the steps in the video.

Is there anything else we can help you with?

.

With the bin removed, open the filter housing catch.

  • Run cold water though the open of the fitler for approximately for 10 seconds.
  • Do not use detergent.
  • Do not wash in a dishwasher or washing machine.
  • Turn the filter upside down and tap 10 times.
  • Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Is there anything else we can help you with?

The floor tool on the image may differ to the tool that you have, however the process remains the same.

Carrying your Dyson vacuum

Carry the appliance by the main handle on the body.

Do not press the cyclone release button or shake the appliance when carrying or the cyclone could disengage, fall off and cause injury.

Is there anything else we can help you with?

How to attach the accessories

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube.

Is there anything else we can help you with?

Attaching the extension tube

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Is there anything else we can help you with?

Checking the floor tool

  • To use the floor tool on carpet the brushes must be in the up position.
  • To use the floor tool on hard flooring, the brushes must be in the down position.

Is there anything else we can help you with?

Using the carbon fibre floor tool.

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Is there anything else we can help you with?