DC50 Multi Floor vacuum (Iron/Bright Silver/Sprayed Yellow)

Let's get your machine working.

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Check the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Turn the machine on.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Remove the post-filter

Lay the machine on its side. Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released. Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Clear the Cleaner head

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

Washing the filters

Please follow the steps in the video.

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

Reassemble and test the machine.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Reassemble and test the machine.

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Check the hose

Remove the bin from the machine.

Press the release catch and remove the hose from the appliance.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Repair required

This issue can be resolved by booking a repair.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

How to wash the filter

The filters should be washed once a month.

Please follow the steps in the video.

Remove the bin

Remove the cyclone and clear bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Remove the post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Refit the filter on to the ball

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Move slider on Cleaner head

Move the slider on the Cleaner head from MAX to min and retest the machine.

Resetting the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Check the Cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Locate the red clip underneath the Cleaner head.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Clear the Brush bar

Open the soleplate by undoing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the Brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the Ball shell to gain better access to the Internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Reassemble and test the machine.

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the opening where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Reassemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilisers to click into the correct position.

Press red release button

The Wand and handle can be released back into the machine by pressing the red release button near the ON/OFF button at the same time as the red button on the hose cuff.

Once the Wand is un-jammed, there is no need to use the hose cuff button when lowering the Wand.

Raise handle

The handle needs to be pulled up before the Wand (with the red top) can be clipped on.

Please ensure the handle is pulled up and locked into place before trying to fit the Wand on again.

Check the cable wind

The handle is made from a new mix of materials that ensure the DC50's weight is kept to a minimum without compromising its durability.

These materials are designed to flex slightly to absorb the stresses caused while the machine is use and is perfectly normal.

The handle may wobble slightly if the top cable wind has lifted up with the Wand handle. Please push the top of the cable winder down so that it is level with the on off switch.

Replacement part required

This issue can be resolved by ordering a replacement hose.