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DC50 Multi Floor vacuum (Iron/Bright Silver/Sprayed Yellow)

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Remove the clear bin by pressing the catch on top of the carry handle.

Separate the bin and cyclone.

Separate the bin and cyclone.

Empty the bin

Press the catch on top of the carry handle again to release dust directly into a dustbin.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the bin away from the cyclone.

Pull the clear bin away from the opaque cyclone.

Wash the bin

Wash the bin with a damp cloth.

WARNING: Do not use any detergents, deodorants or other chemicals on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Ensure the bin is completely dry before re-assembling the machine.

Is there anything else we can help with?

Please select the appropriate option

Does the noise occur when the machine is standing upright?

Check the Cleaner head

With the machine unplugged, remove the Cleaner head.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its back.

Locate the red clip underneath the Cleaner head.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the Brush bar

Open the soleplate by undoing the two red release catches.

Clear the brushbar

Open the soleplate by undoing the two red release catches.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test machine.

Re-assemble and test the machine.

Has clearing the Cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the soleplate

The squeak may be caused by the soleplate castors.

Lay the machine on its front or side and check the castors on the base of the Cleaner head for signs of damage or blockages.

Check the soleplate

The squeake may be caused by the sole plate castors.

Lay the machine on it's front or side and check the castors on the base of the cleanerhead for signs of damage or blockages.

Has this resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

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5/5 Excellent

Whistling noise

This suggests that air is leaking, probably due to a blockage or clogged filters.

Please select the appropriate option

How to wash the filter

The filters should be washed once a month.

Please follow the steps in the video.

Wash the filters

The filters should be washed once a month.

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Remove bin from machine

Remove the cyclone and clear bin from the machine.

Remove the bin

Remove the cyclone and clear bin from the machine.

Remove pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Dry pre-filter

Stand the filter on its wide, open end to dry.

Leave to dry completely for a minimum of 24 hours.

Re-assemble machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Reassemble the machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Remove post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

Remove the post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

Turn the filter one-quarter anti-clockwise to release.

Wash post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Wash the post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Refit the filter on to the ball

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

Test machine

Re-assemble and test the machine.

Test the machine

Re-assemble and test the machine.

Has washing the filters resolved the problem?

Check the bin and cyclone

Empty the bin.

  • Press the bin release button & lift the bin off the machine.
  • Empty the bin by pressing the release button again to open the bin base.

Check the bin and cyclone

Empty the bin.

Press the bin release button & lift the bin off the machine.

Empty the bin by pressing the release button again to open the bin base.

Clean the cyclone shroud.

With the base open, press the grey button on the side of the cyclone to remove the clear bin from the cyclone.

Remove any fibres or debris from the shroud using a soft brush or lint-free cloth.

Clean the cyclone shroud.

  • With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.
  • Remove any fibres or debris from the shroud usibng a soft brush or lint-free cloth.

Check the inlet on the cyclone for blockages and remove as necessary.

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Check the duct on the machine that connects to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

Check the brushbar

Plug the machine in and recline it into the vacuuming position.

How to check the Brush bar

Plug the machine in and recline into the vacuuming position.

Turn the machine on and watch the Brush bar through the Cleaner head window.

Turn the machine on and watch the brushbar through the cleanerhead window.

Does the Brush bar spin when the machine is reclined?

Accessing the Cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Locate the red clip underneath the Cleaner head.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Pull the red internal hose collar down, unclip it and then check for blockages.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Please follow the next step.

Accessing the cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Locate the red clip underneath the Cleaner head.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Pull the Cleaner head brush housing away from the soleplate.

Pull the cleanerhead brush housing away from the soleplate.

Clear the brushbar

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a phillips screwdriver.

Clear the brushbar

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Locate the brushbar end cap screw on the brush housing and undo using a phillips screwdriver.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the cleaner head resolved the problem?

Check the wand suction

Turn the machine on and with the machine upright, test the suction from the end of the wand.

Checking suction

Turn the machine on and with the machine upright, test the suction from the end of the Wand.

Is there suction from the Wand?

Remove the wand from the machine

Lift the red wand top up out of the handle.

Press the wand release catch at the top of the hose to detach the wand.

Removing the wand from the machine

Lift the red Wand top up out of the handle.

Press the Wand release catch at the top of the hose to detach the Wand.

Remove bin

Remove the bin and cyclone from the machine.

Remove the bin

Remove the bin and cyclone from the machine.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Check hose and Wand

Check both parts for blockages and remove as necessary.

Check hose and wand

Check both parts for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the hose and Wand resolved the problem?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

£27.50

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

£27.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

£27.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Changeover valve checks

Remove the bin and cyclone from the machine.

Check the changeover valve

Remove the bin and cyclone from the machine.

Remove the wand and hose from the machine.

Check the change over valve for blockages and remove as necessary.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test machine.

Re-assemble and test the machine

Has clearing the changeover valve resolved the problem?

Please follow the steps in the video.

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Test wand

Recline the machine and turn the machine on.

Is there suction from the wand when reclined?

Changeover valve checks

Remove the bin and cyclone from the machine.

Check the changeover valve.

Remove the bin and cyclone from the machine.

Remove the wand from the machine.

Remove hose from machine.

Check the change over valve for blockages and remove as necessary.

Check the changeover valve for blockages and remove as necessary.

Re-assemble and test the machine.

Re-assemble and test the machine

Has checking the changeover valve resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Accessing the cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Locate the red clip underneath the Cleaner head.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Open the soleplate by undoing the two red release catches.

Open the soleplate by undowing the two red release catches.

Clear the brushbar

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the Cleaner head opening on the machine for blockages and remove as necessary.

Check the cleanerhead inlet for blockages and remove as necessary.

Check the cleanerhead opening on the machine and remove blockages as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Does the Brush bar spin after clearing the head?

Replacement part required

This issue could be resolved by either ordering a replacement Brush bar motor housing service assembly or Cleaner head.

To determine the correct part needed please follow next step.

(The Brush bar motor housing service assembly is the Cleaner head without the Brush bar and soleplate.)

Replacement part required

This issue could be resolved by either ordering a replacement brushbar motor housing service assembly or cleaner head.

To determine the correct part needed please follow next step.

(The brushbar motor housing service assembly is the cleaner head without the brushbar and soleplate.)

Are you able to remove the soleplate and Brush bar?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has this resolved the performance issues?

Check the bin and cyclone

Press the bin release button & lift the bin off the machine.

Check the bin and cyclone

Press the bin release button and lift the bin off the machine.

Empty the bin by pressing the release button again to open the bin base.

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the cyclone.

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.

Check the inlet on the cyclone for blockages and remove as necessary.

Remove any fibres or debris from the shroud using a soft brush or lint-free cloth.

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Reassemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Has resetting the Brush bar resolved the problem?

Check the cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the Cleaner head.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the Brush bar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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When did the machine last have power?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

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5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Any order or repair as a result of water damage is not covered by the guarantee.

Unusual smell

This indicates that moisture has got into the machine.

WARNING: Do not use the vacuum to pick up carpet shampoo or any liquids.

The clear bin and filters may be washed but must be completely dry before being refit to the machine.

The cyclone should never be washed (it may only be wiped with a dry cloth or brush).

Please select the appropriate option

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the brushbar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Move slider on cleanerhead

Move the slider on the Cleaner head from MAX to min and retest the machine.

Has checking the seals resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Has resetting the brushbar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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The switch does not light up.

Test the switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

You might need a replacement part.

It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.

Ball shell filter side

Part no. 964703-01

Replacement ball shell (filter side) for your Dyson vacuum cleaner.

£14.50

Ball shell filter side

Ball shell filter side

Part no. 964703-01

Replacement ball shell (filter side) for your Dyson vacuum cleaner.

£14.50

£14.50

£14.50

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How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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The Brush bar will spin when the machine is reclined and stop when it is returned to the upright position or the grey Brush bar button is pressed.

Replacement part required

If the Brush bar is not working correctly, the issue could be resolved by ordering a replacement Brush bar motor housing service assembly or Cleaner head. (The Brush bar motor housing service assembly is the Cleaner head without the Brush bar and soleplate.)

Repair required

This issue could be resolved by booking a repair.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Has freeing the rod resolved the problem?

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Can the base be opened manually?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966442-01

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

Cyclone

Cyclone

Part no. 966442-01

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

£49.00

£49.00

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5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the Ball shell to gain better access to the Internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the head and internal hose resolved the problem?

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But our Customer Support Team will be able to solve your problem.

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Replacement part required

This issue could be resolved by ordering a replacement brushbar motor housing service assembly or cleaner head.

(The brushbar motor housing service assembly is the cleaner head without the brushbar and soleplate.)

Apologies. We can’t help you online.

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What problem are you having with the reclining mechanism?

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the opening where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

Has checking the ducts resolved the problem?

Check the ducts

With the machine unplugged, remove the wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the cleaner head by pressing the red release catch.

Check the lower duct (where the cleaner head fit on machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two haves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve.

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Reassemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilisers to click into the correct position.

Has checking the ducts resolved the problem?

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 966473-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

Soleplate

Part no. 966473-01

Replacement soleplate for your Dyson vacuum cleaner.

£19.00

£19.00

£19.00

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You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

£37.50

£37.50

How to install this part

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Press red release button

The Wand and handle can be released back into the machine by pressing the red release button near the ON/OFF button at the same time as the red button on the hose cuff.

Once the Wand is un-jammed, there is no need to use the hose cuff button when lowering the Wand.

Has using both buttons resolved the problem?

Can the light be turned on using the machine?

Press the handle release button

With the Wand removed, locate the black release button in the groove where the Wand was sitting.

This is approximately level with the On/Off switch, but on the opposite side of the machine.

Press the button while pushing the handle down.

Has the release button freed the handle?

Raise handle

The handle needs to be pulled up before the Wand (with the red top) can be clipped on.

Please ensure the handle is pulled up and locked into place before trying to fit the Wand on again.

Has raising the handle resolved the problem?

Are any parts of the Wand, hose, handle or main duct damaged?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Check the cable wind

The handle is made from a new mix of materials that ensure the DC50's weight is kept to a minimum without compromising its durability.

These materials are designed to flex slightly to absorb the stresses caused while the machine is use and is perfectly normal.

The handle may wobble slightly if the top cable wind has lifted up with the Wand handle. Please push the top of the cable winder down so that it is level with the on off switch.

Has lowering the cable winder resolved the problem?

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Assemble the machine

Attach the Cleaner head.

Lay the machine on its back and fit the Cleaner head onto the connections.

Push firmly until the cleaner head clicks into place and the red latch engages.

Attach the Wand to the hose

With the machine upright, push the Wand and handle assembly into the top of the hose until it 'clicks'.

Press the red Wand release button and push the Wand fully into the hose.

Attach the Wand to the machine

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle assembly down fully.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

Refit the cyclone, clear bin and attach the tools.

NB: The tool holder is not designed to be removed once fitted.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

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Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

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Quick start guide

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How to start vacuuming

Pull the handle up until it clicks into place.

With the machine plugged in, press the ON/OFF switch at the front of the handle to start the motor.

The stabilisers will move to the correct position automatically as the machine is reclined.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

Use the wand and hose

To use the Wand, stand the machine upright and pull the red cuff up, out of the handle. Pull the hose cuff down until it clicks into place at the end of the Wand.

The red button on the hose cuff can be used to remove the Wand so that the accessory tools can be attached directly to the hose.

To stow the Wand, press the button on the Wand cuff and push it back up the Wand. Replace the Wand in the machine's handle

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DC50/DC51 User guide

Please see the user guide attached above.

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Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Remove the clear bin by pressing the catch on top of the carry handle.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

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How to wash the filters

Please follow the steps in the video.

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Remove bin from machine

Remove the cyclone and clear bin from the machine.

Remove pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Re-assemble machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

Remove post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Wash post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Re-assemble machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Is there anything else we can help you with?