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Dyson Cool AM02 Tower fan (Iron/Blue)

Let's get your machine working.

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Please select the appropriate option

Cleaning your machine

The following areas should be checked and cleaned to maintain the machine's performance.

Do not use polish or detergent on any part of the machine.

Loop amplifier

Clean with a dry or damp cloth.

Main body

Clean with a dry cloth.

Shroud

Clean with a dry cloth or soft brush.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate option

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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2/5 Average

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4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Has this resolved the problem?

Replace the battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Test the machine

Use the middle control toggle to adjust the speed of the airflow.

Does the airspeed change using the controls on the machine?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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Check the loop amplifier

If this is the first use, please remove the clear film.

Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Has this resolved the problem?

Test airflow

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Change the remote battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Try the button on the Main body.

On/Off

Airflow

Oscillation

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Switch the machine on.

When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Has this resolved the problem?

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Check the loop amplifier

If this is the first use, please remove the clear film.

Remove the loop amplifier by holding the base firmly and turning it anti-clockwise to unlock.

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Assemble your machine

Lower the Main body onto the base, aligning the arrows. Once aligned, turn the Main body clockwise to lock.

Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help with?

How to use the machine controls

Press the Standby button on the appliance to turn ON/OFF.

Use the middle control toggle to adjust the speed of the airflow.

Press the Oscillation button to start and stop the fan turning.

Is there anything else we can help with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help with?

Using the remote control

Standby On/Off

Airflow control

Oscillation On/Off.

Is there anything else we can help with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Use the middle control toggle to adjust the speed of the airflow.

Attach the remote control to the top of the machine with the buttons facing down.

Is there anything else we can help with?

Replacing the battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Is there anything else we can help with?