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DC23T2 i vacuum

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For GB&I markets only - Dyson machines are built to last. However, since October 2018 we are unfortunately no longer able to supply spare parts, carry out services or repairs for DC20, DC21, DC22 and DC27 machines.

Clean the bin and cyclone

Turn off power and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

Is there anything else we can help with?

Please select the appropriate option

Test the machine

If you have a Turbine head, remove this and test the machine.

Is the noise still present?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the Turbine head on the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin and cyclone

The rattling noise may be caused by debris in the clear bin or cyclone.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Rebuild and test the machine.

Is the noise still present?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check hose inlet

The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

It will be easier to remove the hose when the cyclone and bin has been removed.

Is the suction strong or weaker than usual?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has this resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the machine.

Is the Brush bar spinning?

Has this resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Test the contact head on the machine.

Has this resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Test the contact head on the machine.

Has checking the floor tool resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the Turbine head on the machine.

Is the Brush bar spinning?

Has checking the floor tool resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Wash the filter

Turn the power off and unplug the machine.

Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.

Open the filter housing and remove the filter as shown.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Replace the filter as shown.

The filter should be washed at least once every 3-6 months.

Has washing the filter resolved the problem?

Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than normal?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.

Has this resolved the problem?

Carry out checks

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

Wash the filter

Please follow the steps in the video to wash the filter.

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than normal?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Wash the filters

Please follow the steps in the video.

For a step by step guide, please select step by step.

Is there anything else we can help you with?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the filter.

Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and brushbars from the turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the turbine head and the outside surface of the plunger for fluff and debris and remove if necessary. The plunger must be in the 'out' position for the brush bar to spin.

When replacing the brushbars please ensure that both the arrows on the brushbars are pointing in the same direction towards the wheels on the turbine head.

Re-build and test the turbine head on the machine.

Has this resolved the problem?

Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the machine

This issue can be resolved by washing the filter and cleaning the bin and cyclone.

Clean the bin and cyclone

Turn power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly wet.

Has cleaning the bin and cyclone resolved the problem?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check hose inlet

If your machine is spitting out dust, this indicates that there is a blockage.

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Locating the serial number

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

The serial number is on the Main body of your machine, behind the clear bin.

Is there anything else we can help you with?

How to attach the accessories

Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.

Is there anything else we can help you with?

How to store and carry your Dyson machine

Collapse the extension tube and attach the floor tool to the parking yoke on the rear of the vacuum cleaner.

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help you with?

Using the Turbine head

To vacuum carpets pull the plunger on the side of the Turbine head out.

To vacuum hard floors push the plunger in to turn the Brush bar off.

Is there anything else we can help you with?

Using the Dual mode floor tool

Press the front pedal when vacuuming hard floors and the rear pedal when vacuuming on carpets.

Ensure that the brushes on the underside of the Dual mode floor tool are in the correct position.

Is there anything else we can help you with?

Using the contact head

Press the pedal on either side of the neck to lift the brushes up when vacuuming carpets and press again to lower the brushes when vacuuming on hard flooring.

Ensure that the brushes on the underside of the contact head are in the correct position.

Is there anything else we can help you with?

Empty the bin

Turn power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Is there anything else we can help you with?