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Dyson Small Ball Multi Floor vacuum

Let's get your machine working.

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Please select the appropriate option

Does the noise occur when the machine is standing upright?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet for blockages and remove as necessary.

Check the cleanerhead opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

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Whistling noise

This suggests that air is leaking, probably due to a blockage or clogged filters.

Please select the appropriate option

Check the bin and cyclone

Empty the bin.

Press the bin release button & lift the bin off the machine.

Empty the bin by pressing the release button again to open the bin base.

Clean the cyclone shroud

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.

Remove any fibres or debris from the shroud usibng a soft brush or lint-free cloth.

Check the inlet on the cyclone for blockages and remove as necessary.

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

Test machine to see if the brushbar spins

Plug the machine in and recline it into the vacuuming position.

Turn the machine on and watch the brushbar through the cleanerhead window.

Does the brushbar spin when the machine is reclined?

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Check cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Remove the filter cap

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Check the internal hose

Pull the red collar away from the machine and check the hose for blockages.

Check the cleanerhead inlet for blockages and remove as necessary.

Check the cleanerhead opening on the machine and remove blockages as necessary.

Re-assemble and test the machine.

Check cleanerhead

If the problem is not resolved, carry out the following checks:

Open the soleplate by undoing the two red release catches.

Pull the cleanerhead brush housing away from the soleplate.

Clear the brushbar

Using scissors, carefully cut away any hairs and fibred from the brushbar.

Locate the brushbar end cap screw on the brush housing and undo using a phillips screwdriver.

Re-assemble and test the machine.

Has clearing the cleaner head resolved the problem?

Check the wand suction

Turn the machine on and with the machine upright, test the suction from the end of the wand.

Is there suction from the wand?

Turn on machine

Recline the machine and turn the machine on.

Is there suction from the wand when reclined?

Check the changeover valve

Remove the bin and cyclone from the machine.

Remove the wand from the machine.

Remove the hose from the machine.

Check the change over valve for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the changeover valve resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the wand

Remove the wand from the machine.

Lift the wand handle up until it clicks.

Press the red wand release catch at the top of the main duct (just above the on/off power button) to detach the wand.

Remove bin from machine

Remove the bin and cyclone from the machine.

Remove hose

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Check for blockages

Check both parts for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the hose and wand resolved the problem?

Check the changeover valve

Remove the bin and cyclone from the machine.

Remove the wand and hose from the machine.

Check the change over valve for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the changeover valve resolved the problem?

Watch the filters video

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

Has washing the filters resolved the problem?

Remove bin

To wash the pre-filters:

Remove the cyclone top and bin assembly from the machine.

Remove pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

Wash pre-filter

Run cold water through open end of filter for approximately 10 seconds.

Turn upside down and tap 10 times.

Squeeze and twist filter.

Repeat until clean.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

Remove the post-filter

Lie the machine back adn unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Apporximately 10 times) until it can be lifted off machine.

Twist post filter anti-clockwises and lift out from the machine.

Press down on each of the three catches to separate the post filter assembly into two parts.

Wash filter

Rinse the filter element under cold tap for approximately 10 seocnds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

Re-assemble post-filter

To reassemble the post filter assembly, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.

Has washing the filters resolved the problem?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell, and remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Check the cleanerhead inlet and remove as necessary.

Check the cleanerhead opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Does the brushbar spin after clearing the head?

Wash the filters

Press the button at the top of the cyclone handle and remove the bin.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate option

Remove bin

To wash the pre-filters:

Remove the cyclone top and bin assembly from the machine.

Remove pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

Wash pre-filter

Run cold water through open end of filter for approximately 10 seconds.

Turn upside down and tap 10 times.

Squeeze and twist filter.

Repeat until clean.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

Remove post-filter

Lie the machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Apporximately 10 times) until it can be lifted off machine.

Twist post filter anti-clockwises and lift out from the machine.

Press down on each of the three catches to separate the post filter assembly into two parts.

Wash post-filter

Rinse the filter element under cold tap for approximately 10 seocnds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

Re-assemble post-filter

To re-assemble the post filter assembly, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.

Is there anything else we can help you with?

Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Has freeing the rod resolved the problem?

Manually release the base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Can the base be opened manually?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Remove the post filter

Lie machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (approximately 10 times) until it can be lifted off machine.

Twist post filter anti-clockwise and lift out from the machine.

Check the housing for any debris and remove as necessary.

It is recommeneded that the filters on this machine are washed at least once a month.

Replace the filter and reassemble the machine.

Has this resolved the problem?

Check the bin and cyclone

Empty the bin:

Press the bin release button & lift the bin off the machine.

Empty the bin

Empty the bin by pressing the release button again to open the bin base.

Remove clear plastic bin

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.

Clean the cyclone shroud

Remove any fibres or debris from the shroud using a soft brush or lint-free cloth.

Check the top and bottom inlet on the cyclone for blockages and remove as necessary.

Check duct

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

Check machine is reclined

The brushbar will spin when the machine is reclined and stop when it is returned to the upright position or the grey brushbar button is pressed.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Check the inlet hose

Undo the purple filter cap in the centre of the ball shell.

Check through for any blockages and remove as necessary.

If this is difficult, remove the post filter side to allow more room to grip the internal hose cuff.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Please select the next step

Check the cleaner head

Open the soleplate by undoing the two red release catches.

Pull away the soleplate from the motorhousing.

Undo the phillips screw.

Rotate the end cap and remove the brushbar.

Check the cleanerhead for any blockages and remove as necessary.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Re-assemble and test the machine

Does the brushbar spin after clearing the cleaner head?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has resetting the brushbar resolved the problem?

Retest machine

Set the suction control slider to low and retest the machine.

Check flooring

The brushbar may not be compatible with thick pile carpets and rugs.

Test the machine on a hard floor type.

Has testing the MAX slider and flooring resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check switch

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Wash the filters

Press the button at the top of the cyclone handle and remove the bin.

Has washing the filters resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Remove bin

To wash the pre-filters:

Remove the cyclone top and bin assembly from the machine.

Remove pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

Wash pre-filter

Run cold water through open end of filter for approximately 10 seconds.

Turn upside down and tap 10 times.

Squeeze and twist filter.

Repeat until clean.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

Remove post-filter

Lie the machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Apporximately 10 times) until it can be lifted off machine.

Twist post filter anti-clockwises and lift out from the machine.

Press down on each of the three catches to separate the post filter assembly into two parts.

Wash post-filter

Rinse the filter element under cold tap for approximately 10 seocnds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

Re-assemble post-filter

To re-assemble the post filter assembly, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.

Has washing the filters resolved the issue?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Mothball smell

New machines may initially have a mothball-like smell due to the varnish used on their motors.

The smell will dissipate after a few weeks.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Please select the appropriate option

Loosen base

This should improve over time.

If you shake the bin slightly the bin base should continue to fully open.

Has this resolved the issue?

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But our Customer Support Team will be able to solve your problem.

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Retry the release

Replace the bin back onto the machine.

Retry the bin release catch.

Has retrying the bin release resolved the problem?

Manual release

By sliding down the lower section of the red release rod, try to manually open the bin base.

Can the base be opened manually?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Apologies. We can't help you online.

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How would you rate our online support?

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Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet for blockages and remove as necessary.

Check the cleanerhead opening on the machine for blockages and remove as necessary

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the head and internal hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Does the brushbar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Adjust slider

Adjust the slider on the cleanerhead from max to min and retest the machine.

Has checking the slider resolved the issue?

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Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its front.

Locate the red clip underneath the cleanerhead.

Pull the cleanerhead brush housing away from the soleplate.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Open the soleplate by undoing the two red release catches.

Clear the brushbar

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Locate the brushbar end cap screw on the brush housing and undo using a phillips screwdriver.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the cleaner head resolved the problem?

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has resetting the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What problem are you having with the reclining mechanism?

Check the ducts

With the machine unplugged, remove the wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the cleaner head by pressing the red release catch.

Check the lower duct (where the cleaner head fit on machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two haves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the opening where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

Has checking the ducts resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Check the ducts

With the machine unplugged, remove the wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the cleaner head by pressing the red release catch.

Check the lower duct (where the cleaner head fits on the machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two haves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilisers to click into the correct position.

Has checking the ducts resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Where did the sparks originate from?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for blockages

This suggests that there is a blockage in the machine.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem.

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Is the brushbar intermittently spinning or not spinning at all?

Check machine is reclined

The brushbar will spin when the machine is reclined and stop when it is returned to the upright position or the grey brushbar button is pressed.

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Pull the red cuff to release.

Check the inlet hose

Check through for any blockages and remove as necessary.

If this is difficult, remove the post filter side to allow more room to grip the internal hose cuff.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Please select the next step