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Dyson Small Ball Total Clean vacuum

Let's get your machine working.

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Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Where have you noticed the drop in performance?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the hose

Remove the bin from the machine.

Press the release catch and remove the hose from the appliance.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has checking the hose resolved the problem?

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Please follow the steps in the video.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Is the Brush bar now spinning?

Check Cleaner head

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Is the Brush bar now spinning?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Is the Brush bar now spinning?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Where have you noticed the drop in performance?

Check electrical supply

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Call us on 0800-298-0298

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Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Has refitting the post-filter resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

Post filter

Post filter

Part no. 967276-01

Replacement post filter for your Dyson vacuum cleaner.

£27.50

£27.50

£27.50

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Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Has the noise stopped?

Check Cleaner head

Please follow the steps in the video.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

Brush bar

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

£37.50

£37.50

How to install this part

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Turn the machine on.

Is the whistle still present with the post-filter removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Has refitting the post-filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Repair required

This issue could be resolved by booking a repair.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

Brush bar

Brush bar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

£37.50

£37.50

£37.50

How to install this part

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Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Has freeing the rod resolved the problem?

Check the Brush bar

Plug the machine in and recline into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the Brush bar

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Is the Brush bar now spinning?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 966441-02

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

How to install this part

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Reset the Brush bar

Please follow the steps in the video.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Has checking the ducts resolved the problem?

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Is the Brush bar now spinning?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

Hose

Hose

Part no. 967274-02

Replacement hose for your Dyson vacuum cleaner.

£29.00

£29.00

£29.00

How would you rate our online support?

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Blockage

This is likely to be caused by a blockage.

What problem are you having with the reclining mechanism?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Quick start guide

Please follow the steps in the video.

Is there anything else we can help with?

Assemble the machine

Attach the Cleaner head

  • Lay the machine on its back and fit the Cleaner head onto the connections.
  • Push firmly until the Cleaner head clicks into place and the red latch engages.

Attach the Wand to the machine

With the machine upright, slide the Wand in to the hose. (Please note there is not a catch for the Wand to click on to the hose, it just slides in to place).

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle down fully until it clicks.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

Refit the cyclone and clear bin unit and attach the tools.

NB: The tool holder is not designed to be removed once fitted.

Is there anything else we can help with?

Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

Is there anything else we can help with?

How to start vacuuming

Pull the handle up until it clicks into place.

With the machine plugged in, press the On/Off switch at the front of the handle to start the motor.

  • The stabilisers will move to the correct position automatically as the machine is reclined.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

Is there anything else we can help with?

How to attach the Wand and hose

To attach the Wand, pull the handle up until it clicks and press the red Wand release catch to remove from the main duct.

Pull the Wand out of the hose. The Wand and hose are not attached whilst stowed.

The Wand must be turned upside down to lock into the hose and Wand cap opened out. There will be an audible click once they are securely attached.

To stow the Wand, slide the Wand through the hose and push onto the top of the main duct.

The release catch will click once in place.

Is there anything else we can help with?

Serial number

The serial number is located on the duct, behind the clear bin.

Is there anything else we can help with?

Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

Is there anything else we can help with?

The model shown may vary from the product selected but the process remains the same.

Washing the filters - video

Please follow the steps in the video.

Is there anything else we can help with?

Remove the bin

To wash the pre-filters:

Remove the cyclone top and bin from the machine.

Remove the pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

Wash the pre-filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

Remove the post-filter

Lay the machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Approximately 10 times) until it can be lifted off machine.

Twist post-filter anti-clockwise and lift out from the machine.

Press down on each of the three catches to separate the post-filter into two parts.

Wash the post-filter

Rinse the filter element under cold tap for approximately 10 seconds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

Reassemble the post-filter

To reassemble the post-filter, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.

Is there anything else we can help with?