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Dyson Big Ball Animal 2 vacuum

Let's get your machine working.

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Please select the appropriate option

Checking for blockages

Checking the machine for blockages

Remove any tools from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Which floor tool are you using?

Which floor tool are you experiencing an issue with?

The Pneumatic floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Pneumatic floor tool

The suction control slider can be moved to the minus sign if there is too much suction. If the performance is poor with the suction control moved, it should be put back to the plus sign again.

Has checking the suction control slider resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check the underneath of the floor tool and both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

Remove the hose, Wand handle and extension tube

Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.
The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Check the cyclone inlet and openings for any blockages and remove as necessary.

To refit the bin

Insert the spine into the bin runner.

Close the bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Check the inlet

Check the inlet to the front of the machine for any blockages and remove as necessary.

Has checking the bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.

Wash the filter

Ensure the machine is switched off and unplugged.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

Wash the filter with cold water only.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Leave the filter to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the Wand handle from the hose by pressing the release catch on the Wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

Emptying the bin

Please follow the steps in the video.

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Emptying the bin

Switch off and unplug before emptying the clear bin.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.
The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

Please select the appropriate option

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the bin with the air hose inlet and then click back into place.

Is there anything else we can help with?

Please select the appropriate option

Check the hose and seals

Remove the hose, Wand handle and extension tube.

Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.

Check wand handle

Check there are no cracks in the handle.

Check the seal on the Wand handle is in place and is not damaged.

Check the extension tube seal is in place and is not damaged.

Check the hose

Check there are no rips or tears.

Ensure the seal is in place and is not damaged.

Remove the bin fully from the machine.

Check both seals on the Main body are in place and not damaged.

Please follow the next step.

Checking the cyclone and bin

Remove the clear bin from the cyclone.

Firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check both seals on the bin are in place and are not damaged.

Check cyclone

Check the seal on the cyclone is in place and not damaged.

Refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Attach the bin/cyclone to the machine, ensuring it clicks into place.

Is the noise still present?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Has the issue been resolved?

Apologies. We can’t help you online.

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Test the machine

Remove the Turbine head and turn the machine on.

Does the noise occur without the Turbine head attached?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.

Check cyclone inlet and openings for any blockages and remove as neccessary.

Refit the clear bin

To refit the clear bin insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has checking the bin and cyclone resolved the problem?

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked. Beware of sharp objects when checking for blockages.

Check the extension tube, Wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the Wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

The clear inspection duct

With the bin removed from the front of the machine; take hold of the clear plastic duct on the machine and remove it.

Check the duct and the openings into the machine for any blockages; remove as necessary.

Refit the inspection duct and bin. Retest the machine.

Has checking for blockages resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Refit the clear bin

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has checking the bin and cyclone resolved the problem?

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand ove the end of the extension tube.

Is the suction strong or weak?

Please select the appropriate option

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We need a little more information to help us solve your issue.

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Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

We need a little more information to help us solve your issue.

Please call our customer service team on 0800-298-0298

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We need a little more information to help us solve your issue.

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Do not plug in or attempt to use the machine until it has been inspected by one of our engineers.

Repair required

This can be resolved booking a repair.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Washing the filter - video

Has checking the bin and cyclone resolved the problem?

Do not wash the cyclone.

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the red Bin release button located on the handle of the bin and cyclone.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Push the grey button on the side of the cyclone to release the bin from the cyclone assembly.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Check underneath the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Please select the next step

Step two - Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.

Check cyclone inlet and openings for any blockages and remove as neccessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need a replacement part.

It looks like the Ball shell is not working. You can solve this by ordering a new one below.

Ball shell

Part no. 967424-01

Replacement ball shell for your Dyson vacuum cleaner.

£22.00

Ball shell

Ball shell

Part no. 967424-01

Replacement ball shell for your Dyson vacuum cleaner.

£22.00

£22.00

£22.00

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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We need a little more information to help us solve your issue.

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand ove the end of the extension tube.

Is the suction strong or weak?

Assembling your Dyson machine

Attach the hose to the hose inlet on the front of the machine.

Clip the hose to the rear of the Wand handle.

Clip the Wand handle to the extension tube.

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Attach the floor tool to the extension tube.

Insert the tools into the holster and attach to the extension tube.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Which floor tool are you using?

The Pneumatic floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

Using the pneumatic floor tool

Connect the floor tool to the extension tube, ensuring it clicks into place.

You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The suction control switch can be moved to the minus sign if there is too much suction. If the performance is poor with the suction control switch open, it should be slid to the plus sign again.

Is there anything else we can help you with?

There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Using the Turbine head

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction and slow Brush bar rotation, pull the release trigger.

Is there anything else we can help you with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Is there anything else we can help you with?

Attaching the accessories

The accessory tools can be attached to the extension tube, Wand handle or hose.

Ensure the click securely into place before use.

Is there anything else we can help you with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Is there anything else we can help you with?

Using the suction release trigger

To reduce the suction pull the release trigger.

Is there anything else we can help you with?

Storing the accessories

Store the floor tool by inserting it in the clip at the back of the Main body.

Storing the accessory tools:

Attach the tools to the tool holster.

Clip the tool holster to the extension tube as shown below.

Is there anything else we can help you with?

Serial number location

Underneath the machine between the wheels.

Is there anything else we can help you with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Cleaning the clear bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

To refit the clear bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Is there anything else we can help you with?