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DC38i vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Remove the bin and cyclone.

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Clean the bin

Clean the bin with cold water only.

WARNING: do not use any detergents or polishes on the bin.

Is there anything else we can help with?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Please select the appropriate option

Floor tool

Flat out tool

Motorhead

Turbine head

Which floor tool are you experiencing an issue with?

Check the floor tool

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the extension tube, wand handle and hose for blockages

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts

Remove the bin and cyclone.

Upper duct

Check the upper duct grille for blockages and remove as necessary.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter

Turn the post-filters release catch anti clockwise until the filter cover can be removed.

Remove the post-filter from the machine.

Wash the filters

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry filters

Leave the filters in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine

Make sure the filter sits in the centre of the cyclone.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Check the Brush bar

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap.

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Is the Brush bar spinning?

Check the extension tube, wand handle and hose for blockages

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts

Remove the bin and cyclone.

Upper duct

Check the upper duct grille for blockages and remove as necessary.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.

Has this resolved the problem?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Has washing the filter resolved the issue?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check the extension tube, wand handle and hose for blockages

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts

Remove the bin and cyclone.

Upper duct

Check the upper duct grille for blockages and remove as necessary.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter

Turn the post-filters release catch anti clockwise until the filter cover can be removed.

Remove the post-filter from the machine.

Wash the filters

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry filters

Leave the filters in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine

Make sure the filter sits in the centre of the cyclone.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Check Wand handle controls

Reassemble the machine.

Turn the Brush bar on/off.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

£19.00

Brush bar

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

£19.00

£19.00

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Clear the Brush bar

Remove the Cleaner head.

With the Motorhead removed, check the electrical contacts on the tool for signs of damage.

Check the jockey wheel underneath the floor tool for obstructions or damage.

Test the jockey wheel with the floor tool the right way up as a safety mechanism locks the wheel in place when upside down.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Has this resolved the problem?

Test the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Attach the floor tool to the wand handle.

Turn the Brush bar on.

Is the Brush bar now spinning?

Check the Wand handle

Remove the floor tool.

Check the electrical contacts on the Wand handle for signs of damage.

Check the hose

Remove the hose from the inlet on the machine.

Check the electrical contacts on the hose for signs of damage.

Check the inlet

Check the corresponding connectors on the inlet for signs of damage.

Reassemble the machine.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

£19.00

Wand handle

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

£19.00

£19.00

Check for blockages

Checking the Cleaner head openings:

With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Check the extension tube, wand handle and hose for blockages

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts

Remove the bin and cyclone.

Upper duct

Check the upper duct grille for blockages and remove as necessary.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.

Has this resolved the problem?

Test the suction from the extension tube

A whistling noise suggests that there is a blockage in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

When did the machine last have power?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Please select the appropriate option

Hot or dusty smell

The machine can smell hot and /or dusty if it has a blockage or dirty filter.

Please confirm if the machine is making a different noise as well as a smell.

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weak?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Clear the Brush bar

Please follow the steps in the video.

Has checking the Turbine head resolved the problem?

Clear the Brush bar

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Check the extension tube, wand handle and hose for blockages

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts

Remove the bin and cyclone.

Upper duct

Check the upper duct grille for blockages and remove as necessary.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Empty the bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.

Has this resolved the problem?

Rewinding the cable

Ensure that the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Mini flat out tool difficult to push

Check the red tabs on the underneath of the Mini Flat Out tool.

Slide both of the tabs into the open position.

Has checking the tool(s) resolved the problem?

Please select the appropriate option

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 919348-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

Bin

Bin

Part no. 919348-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

£22.00

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

£5.00

Combination tool

Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

£5.00

£5.00

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 919322-08

Replacement cyclone for your Dyson vacuum cleaner.

£37.50

Cyclone

Cyclone

Part no. 919322-08

Replacement cyclone for your Dyson vacuum cleaner.

£37.50

£37.50

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

£37.50

Hose

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

£37.50

£37.50

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 919553-02

Replacement post filter for your Dyson vacuum cleaner.

£49.00

Post filter

Post filter

Part no. 919553-02

Replacement post filter for your Dyson vacuum cleaner.

£49.00

£49.00

You might need a replacement part.

It looks like the Wand handle is not working. You can solve this by ordering a new one below.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

£19.00

Wand handle

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

£19.00

£19.00

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

Stair tool

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

£3.00

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Replacement extension hose for your Dyson vacuum cleaner.

£27.50

Extension tube

Extension tube

Part no. 917260-01

Replacement extension hose for your Dyson vacuum cleaner.

£27.50

£27.50

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Assembling your machine

Please follow the steps in the video.

Is there anything else we can help with?

Assembling your machine

Attach the hose to the hose inlet on the front of the machine.

Clip the Wand handle to the extension tube.

Attach the floor tool to the end of the extension tube.

  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Emptying the bin

Please follow the steps in the video.

Is there anything else we can help with?

Emptying the bin

Remove the bin by pressing the release button to the side of the carry handle.

To release the dirt, press the red bin release button.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Remove the clear bin carefully, seal the bag tightly and dispose of as normal.

Close the clear bin base so it clicks into place and is secure.

Replace the clear bin and cyclone back into position on the front of the Main body.

The recess in the base of the clear bin must fit onto the lug on the locator bracket.

Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.

Is there anything else we can help with?

Quick start guide

Please follow the steps in the video.

Is there anything else we can help with?

Using the Mini flat out tool

Push the Mini flat Out tool onto the extension tube, ensuring it 'clicks' into place.

The two red tabs on the underneath of the Mini flat out tool can be opened to reduce the suction.

Is there anything else we can help with?

Using the extension tube

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Is there anything else we can help with?

Using the accessories

Please follow the steps in the video.

Is there anything else we can help with?

How to attach the accessories

  • Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.
  • Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place

Is there anything else we can help with?

Using the Turbine head

The Brush bar can be turned on and off by using the dial on the turbine head as shown below.

Brush bar turned on for carpets.

Brush bar turned off for hard or delicate flooring.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

The filter needs to be washed at least once a month.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help with?

The filter needs to be washed at least once a month.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter

Turn the post-filters release catch anti clockwise until the filter cover can be removed.

Remove the post-filter from the machine.

Wash the filters

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry filters

Leave the filters in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine

Make sure the filter sits in the centre of the cyclone.

Is there anything else we can help with?