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Dyson Light Ball Origin vacuum
Let's get your machine working.
Popular queries
Please select the appropriate option
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
We need a little more information to help us solve your issue.
Please call our customer service team on 0800-298-0298
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5/5 Excellent
Please select the appropriate option
Please select the appropriate option
This would suggest there is a blockage somewhere in the machine.
Please follow the next step.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.
Pull the Cleaner head away from the machine. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Turn off and unplug the machine.
Lay the machine on its front. There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please call our customer service team on 0800-298-0298
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2/5 Average
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4/5 Very Good
5/5 Excellent
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure there is no debris or blockages in the changeover valve.
Reassemble and test machine.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Has clearing the bin and cyclone resolved the problem?
Please follow the steps in the video.
Has washing the filters resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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4/5 Very Good
5/5 Excellent
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.
Turn the filter one-quarter counter-clockwise to release.
Separate the inner foam ring from the outer filter and shell.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for 24 hours.
Reassemble and test machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Plug the machine in and recline into the vacuuming position.
Turn the machine on.
Turn the Brush bar off using the switch next to the power button.
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Please follow the next step.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Please call our customer service team on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Press the button at the top of the cyclone handle.
Remove the bin and cyclone from the machine.
Turn the machine on, keeping it in the upright position.
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Separate the inner foam ring from the outer filter and shell.
Turn the machine on.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Refit the filter ensuring it sits flush against the inside of the ball.
Turn the machine on.
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But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Check the seals for signs of wear or damage.
Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.
Please select the appropriate option
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.
Pull the Cleaner head away from the machine. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Twist the filter and remove from the ball.
Check the housing for any debris and remove as necessary.
Replace post-filter cover and move machine without post-filter in place.
Place the filter back in the ball.
Ensure that the filter and ball cover are fitted securely.
Test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Where have you noticed the drop in performance?
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Does the Brush bar spin when the machine is reclined?
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front.
There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or weaker than usual?
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
Please follow the steps in the video.
Does the Brush bar spin?
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.
p>Press the button on the hose collar to release the Wand from the hose.
Test the suction from the hose.
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please follow the steps in the video.
Has checking the hose resolved the problem?
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).
Please follow the steps in the video.
Has washing the filters resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.
Turn the filter one-quarter counter-clockwise to release.
Separate the inner foam ring from the outer filter and shell.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for 24 hours.
Reassemble and test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Press the button at the top of the cyclone handle and remove the bin from the machine.
To remove the hose press the release catch firmly and pull on the hose.
Check the hose for any holes or tears and remove any blockages.
Reassemble and test the machine.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).
Please follow the steps in the video.
Has washing the filters resolved the problem?
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the red internal hose collar down, unclip it and then check for blockages.
Reassemble and test the machine.
Please select the appropriate option
When did the machine last have power?
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
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4/5 Very Good
5/5 Excellent
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please select the appropriate option
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Are the bristles now spinning?
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
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4/5 Very Good
5/5 Excellent
The switch does not light up.
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
What sort of smell?
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Has the ball shell come off the filter side or non-filter side?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Please call our customer service team on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Where has the hose split?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please select the appropriate option
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Are the bristles now spinning?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a red latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Check that that suction control slider has the appropriate setting selected.
When did the machine last have power?
Please select the appropriate option
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the internal hose collar down, unclip it and then check for blockages.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Replace the bin onto the machine.
Recline the machine into the vacuuming position. Lay the machine on its front.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure there is no debris or blockages in the changeover valve.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Turn off and unplug the machine.
Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a silver button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Please select the appropriate option
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the internal hose collar down, unclip it and then check for blockages.
Has clearing the Cleaner head resolved the problem?
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But our Customer Support Team will be able to solve your problem.
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Where is the dust falling from?
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This issue can be resolved by ordering a replacement Cleaner head.
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But our Customer Support Team will be able to solve your problem.
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3/5 Good
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But our Customer Support Team will be able to solve your problem.
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1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Attach the Cleaner head.
Ensure that the connection pins underneath the Cleaner head are located correctly.
Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine.
Lower the Wand handle onto the machine ensuring it clicks.
Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.
Store the tools.
Remove the cyclone and bin.
Slide the tool holder onto the side of the duct as shown.
Attach the combination tool to the tool holder on the side of the machine.
Attach the stair tool to the tool holder on the side of the machine.
Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.
Press the button again to restart the Brush bar for vacuuming carpets.
Lift the machine only by the carry handle on the cyclone top.
For your safety, do not press the cyclone release when carrying your machine.
Plug the machine in.
Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.
Press the ON/OFF switch.
Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.
Extend the wand until it clicks.
Press the wand release button and lift the wand out of the hose.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle.
Alternatively, click the combination tool directly to the hose.
Please open the PDF for the user guide.
Please follow the steps in the video.
Is there anything else we can help you with?
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.
Turn the filter one-quarter counter-clockwise to release.
Separate the inner foam ring from the outer filter and shell.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for 24 hours.
Reassemble and test the machine.
Dyson Light Ball Origin vacuum