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Dyson V7 Motorhead Pro vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

High pitch whistle

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

Please follow the performance route.

Please select the appropriate option

Check the sound

Remove all tools and accessories from the machine.

Put the machine in max power mode by sliding the switch towards max.

Pull and hold the trigger for 10 seconds.

Does the machine pulsate and cut out without any tools?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely.

Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Check the cyclone

Clean shroud using the brush part of the combination tool.

Clear the centre of the cyclone of any dirt or debris.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the clear bin.

Seal around the bin base.

Re-assemble and test the machine.

Has checking the cyclone and seals solved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Checking the wand

Remove the wand from the bin inlet.

Check both ends of the wand for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the wand resolved the problem?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Remove the filter

To remove the filter, lift it out of the top of the machine.

Washing the filter

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filters on its side, and leave it to dry completely for a minimum of 24 hours.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, over, microwave, or near a naked flame.

Replacing the filter

To re-fit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Has washing the filter resolved the issue?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the bin inlet flap

This indicates that the bin entry inlet is jammed.

Re-check the flap and push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

Has this resolved the issue?

Check the cyclone

Clean shroud using brush part of the combination tool.

Clear the centre of the cyclone of any dirt and debris.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the clear bin.

Seal around the bin base.

Re-assemble and test the machine.

Has checking the cyclone and seals resolved the problem?

Checking the wand

Remove the wand from the bin inlet.

Check both ends of the wand for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the wand resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

£18.00

£18.00

How to install this part

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Remove the bin and turn on the machine.

Pull the cyclone release catch upwards until the bin base opens.

Push the cyclone back down, leaving the bin base open.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Does the machine pulsate with the bin open?

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Does the machine pulsate with the filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Check the sound

Remove all tools and accessories from the machine.

Put the machine in max power mode by sliding the switch towards max.

Pull and hold the trigger for 10 seconds.

Does the machine pulsate and cut out without any tools?

Check the mini motorised head

Put the mini motorised head on the machine.

Press and hold the trigger for 10 seconds.

Does the machine pulsate and cut out with the Mini Motorised head?

Test the floor tool

Attach the main floor tool directly onto the bin inlet (without the wand).

The floor tool shown may vary from the product selected but the process remains the same.

Press and hold trigger for 10 seconds.

Does the machine pulsate and cut out with the floor tool attached?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate and undo one fastener.

Remove brushbar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Re-fit the brushbar, ensuring that no bristles get stuck in either end.

Has clearing the floor tool resolved the problem?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Clear the bin inlet flap

This indicates that the bin entry inlet is jammed.

Re-check the flap, push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the brushbar and clear away any hair or debris.

Pull end cap away from the brushbar, clean and re-connect.

Check the openings for any blockages, remove as necessary and replace the brushbar.

Use a coin to lock the fastener, then re-assemble and test the machine.

Has checking the floor tool resolved the issue?

Check the bin inlet

Pull the red lever located on the top of the machine upwards until the bin flap is open.

Press the red bin release lever, located to the rear of the clear bin.

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Does the bin rattle?

Clear the mini motorised head

With the tool removed from the machine, unlock the endcap using a coin.

Check the opening for blockages and remove as necessary.

Refit the brushbar ensuring that no bristles get stuck in either end, then re-assemble and test the machine.

Has clearing the Mini Motorised head resolved the problem?

Check the floor tool

Remove all tools and accessories from the machine.

Put the machine in max power mode.

Pull and hold the trigger for 10 seconds.

Is the noise still present?

Test without the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin assembly.

Push the cyclone down to click into place.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Refit the bin

Pull the cyclone release catch upwards until the bin base opens.

To re-fit, locate the tabs at the back of the bin in the main body, then push the bin up until it locks in place and the power connectors are fitted together.

Is the noise still present without the bin?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

£18.00

£18.00

How to install this part

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Check the floor tool

Remove all tools and accessories from the machine.

Put the machine in max power mode.

Pull and hold the trigger for 10 seconds.

Does the machine still making a grinding noise?

Please select the appropriate option.

Has any part of the machine been washed?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

We would advise you to carry out the blockage checks.

Please select the appropriate option

Does the machine pulsate and cut out without any tools?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the pre-filter with both hands to make sure the excess water is removed.

Lay the filter on their side, and leave them to dry completely for a minimum of 24 hours.

WARNING: Do not put the filters in a dishwasher, washing machine, tumble dryer, over, microwave, or near a naked flame.

To re-fit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Has washing the filter resolved the issue?

Washing the machine

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being re-fitted to the machine.

Were all the washed parts completely dry before the machine was used?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

Please see the pick-up route on how to remove a blockage.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Select floor tool

Which floor tool is currently not working correctly?

Test the power

Remove the machine from the charger and ensure the machine is fully assembled.

Pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate.

Undo one fastener to remove.

Remove brushbar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Re-fit the brushbar ensuring that no bristles get stuck in either end.

Re-assemble and test the machine.

Is the brushbar now spinning constantly?

Test the wand

Remove the tool from the wand.

Remove the wand from the machine.

Put the tool directly onto the machine and test without putting the tool in contact with any surface.

Does the brushbar spin when the head is attached to the bin inlet?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Has checking the electrical contacts resolved the problem?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the brushbar spin while in contact with the short-pile carpet?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

How would you rate our online support?

1/5 Poor

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Test the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the brushbar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the brushbar spin while in contact with the short-pile carpet?

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 968266-02

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

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Red flashing light on machine.

Pull the trigger and count the number of red flashes.

How many times did the light flash?

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But our Customer Support Team will be able to solve your problem.

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Reset

Press the button for 3 seconds and release.

Repeat this 5 times.

Is there still an amber light?

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Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Has this resolved the issue?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Charge machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Check for blockages

If the blue light is solid but the machine is cutting out please check your machine for a blockage somewhere in the machine.

Check the sound

Remove all tools and accessories from the machine.

Put the machine in max power mode by sliding the switch towards max.

Pull and hold the trigger for 10 seconds.

Does the machine pulsate and cut out without any tools?

Return to working temperature

This indicates that the machine is outside of it's normal operating temperature (5oc - 35oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Has this resolved the problem?

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Test the power

Remove machine from the charge, and ensure the machine is fully assembled.

Pull the power trigger.

Does the machine have power?

Test the power

Remove the machine from the charger and ensure it's fully assembled.

Pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the brushbar and clear away any hair or debris.

Pull end cap away from the brushbar, then clean and reconnect.

Check the openings for any blockages and remove as necessary. Replace the brushbar.

Use a coin to lock the brushbar.

Is the brushbar spinning constantly?

Retry the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the brushbar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Amber light while charging

If the machine was in Max power mode when it ran out of battery, an amber light may show while it is charging.

This is normal and the light will go off before the end of the charge. Please leave the machine for 3.5 hours to recharge fully.

Please select the appropriate option

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Does the machine have power?

Clear the mini motorised head

With it removed from the machine, remove the brushbar from the mini motorised head.

Using scissors carefully cut any hair or fibres away from the brushbar.

Re-assemble the tool and attach it to the machine.

Test the tool without putting it in contact with any surface.

Does the brushbar still not work properly without any contact?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Has checking the connection resolved the issue?

Check the floor tool

Place the main floor tool on directly on to the machine.

Do other tools work on the machine?

Clear the mini motorised head

With the tool removed from the machine, undo fastener.

Remove brushbar and clear away any hair or fibres.

Refit the brushbar ensuring that no bristles get stuck in either end.

Has cleaning the tool resolved the issue?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Removing the battery

There are 3 phillips screws that need to be removed, prior to removing the battery.

Remove the post-filter, then using a small phillips screwdriver unscrew the screw located on the rear of the main body.

Place the main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the main body assembly.

Has this resolved the issue?

Removing the cyclone

Lift the red lever on top of the cyclone assembly fully.

Press the red lever located to the rear of the bin assembly to fully remove the bin.

Behind the cyclone assembly on the main body of the machine are two cyclone release buttons.

Press either side and gently pull the cyclone upwards.

Has this resolved the issue?

Check the catch and tools

Check the catch on the bin inlet for blockages or damage.

Make sure that it moves freely and springs back into position when pressed.

Check the end of the wand for signs of damage.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

£18.00

£18.00

How to install this part

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Talc

This is normal. Talc was used in Production for the fitting of seals.

Further application of talc will not be required.

Sealed products are brand new and have not been resold as conditioned machines.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate option

Check the bin inlet

The flap can become jammed by a build up of dirt and debris.

Open the bin base by lifting the lever on top of the cyclone assembly.

Press the red bin release catch located to the rear of the clear bin to remove the bin fully.

Clear any debris from behind the bin inlet flap.

Re-assemble and test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£18.00

£18.00

£18.00

How to install this part

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Marks on the wand

Marks on the wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth (Do not use any cleaning chemicals or solvents).

Has this resolved the problem?

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Call us on 0800-298-0298

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Please select the appropriate option

Machine runtime

Powerful suction mode (motorised head and mini motorised head) – 20 minutes run time.

Powerful suction mode (with Combination tool and crevice tool) - 30 minutes run time.

Max mode - 6 minutes with all tools.

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Unplug machine from charger

Make sure the machine is unplugged from the charger.

Does the machine currently have power?

Unplug machine from charger

Please ensure the machine is unplugged from the charger.

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But our Customer Support Team will be able to solve your problem.

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