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DC50i vacuum (Iron/Bright Silver/Satin Rich Red) Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Remove the clear bin by pressing the catch on top of the carry handle.

How to remove the bin from a Dyson upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

How to open the base on the bin from a Dyson upright vacuum.

Separate the bin and cyclone.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before re-assembling the machine.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Has the noise stopped?

Repair required

This issue could be resolved by booking a repair.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

How to turn the Dyson upright vacuum on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Whistling noise

This suggests that air is leaking, probably due to a blockage or clogged filters.

How to remove the bin from a Dyson upright vacuum.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the ball shell from the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Turn the machine on.

Is the whistle still present with the post-filter removed?

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the ball shell from the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Remove the post-filter

Lay the machine on its side. Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released. Lift off the cover.

How to refit the post filter to the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to refit the post filter to the Dyson upright vacuum.

Test the machine.

Has refitting the post-filter resolved the problem?

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

How to turn the Dyson upright vacuum on/off.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

How to turn the Dyson upright vacuum on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

How to remove the bin from a Dyson upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Checking the ducts behind where the cyclone sits on the Dyson upright vacuum.

Pull the red internal hose collar down, unclip it and then check for blockages.

How to check the internal hose on a Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Remove the hose

Press the release catch and remove the hose from the appliance.

How to remove the hose from a Dyson upright vacuum.

Check the changeover valve for blockages and remove as necessary.

How to check the change over valve on a Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

How to open the base on the bin from a Dyson upright vacuum.

Check the bin and cyclone for blockages and remove as necessary.

Checking the base of the Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

How to remove the pre-filter from the Dyson upright vacuum.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

How to wash the filter on the Dyson upright vacuum.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

How to refit the pre-filter to the Dyson upright vacuum.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the ball shell from the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

How to wash the filter on the Dyson upright vacuum.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

How to refit the post filter to the Dyson upright vacuum.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

How to check the internal hose on a Dyson upright vacuum.

Reassemble and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

How to turn the Dyson upright vacuum on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

How to turn the Dyson upright vacuum on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

How to remove a blockage from the bruh bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

The cleaner head inlet on the Dyson upright vacuum needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

How to remove the bin from a Dyson upright vacuum.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Checking the ducts behind where the cyclone sits on the Dyson upright vacuum.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

How to remove the hose from a Dyson upright vacuum.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

How to remove the wand from the hose on the Dyson upright vacuum.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Checking the wand from a Dyson upright vacuum for blockages.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

£19.00

Wand

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

£19.00

£19.00

Check the hose

Remove the bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Press the release catch and remove the hose from the appliance.

How to remove the hose from a Dyson upright vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has checking the hose resolved the problem?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Where have you noticed the drop in performance?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

When did the machine last have power?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

How to wash the filter

The filters should be washed once a month.

Please follow the steps in the video.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the bin

Remove the cyclone and clear bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Remove pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

How to remove the pre-filter from the Dyson upright vacuum.

Wash pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

How to wash the filter on the Dyson upright vacuum.

Dry pre-filter

Stand the filter on its wide, open end to dry.

Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Re-assemble machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

How to refit the pre-filter to the Dyson upright vacuum.

Remove post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

How to remove the ball shell from the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Wash the post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

How to wash the filter on the Dyson upright vacuum.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Refit the filter on to the ball

Secure the filter by turning it clockwise so the white arrows align.

How to refit the post filter to the Dyson upright vacuum.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

How to refit the ball shell cover to the Dyson upright vacuum.

Test machine

Re-assemble and test the machine.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Press the button again to open the bin base.

Emptying the bin from the Dyson upright vacuum into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

How to open the base on the bin from a Dyson upright vacuum.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Has this resolved the problem?

Check the Brush bar

Plug in and switch on the machine.

How to check the brush bar is spinning on the Dyson upright vacuum.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Has resetting the Brush bar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 965071-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 965071-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

You might need a replacement part.

It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.

Ball shell filter side

Part no. 964703-01

Replacement ball shell (filter side) for your Dyson vacuum cleaner.

£14.50

Ball shell filter side

Ball shell filter side

Part no. 964703-01

Replacement ball shell (filter side) for your Dyson vacuum cleaner.

£14.50

£14.50

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

How to refit the ball shell cover to the Dyson upright vacuum.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 964705-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

Brush bar

Brush bar

Part no. 964705-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

£29.00

Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

How to check the red rod on the bin of the Dyson upright vacuum.

Has freeing the rod resolved the problem?

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

How to release the bin base on the Dyson upright vacuum.

Can the base be opened manually?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 965073-01

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Cyclone

Part no. 965073-01

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

£42.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the Cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Laying the Dyson upright vacuum on its front.

Locate the red clip underneath the Cleaner head.

How to remove the cleaner head from the Dyson upright vacuum.

Slide the clip towards the ball and firmly pull the Cleaner head off.

How to remove the cleaner head from the Dyson upright vacuum.

Clear the Brush bar

Open the soleplate by undoing the two red release catches.

How to unclip the soleplate on the Dyson upright vacuum.

Using scissors, carefuly cut away any hairs and fibres from the Brush bar.

Threads being removed from the brush bar of the Dyson Small Ball upright vacuum.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

How to check the lower duct on a Dyson upright vacuum.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

How to remove the ball shell from the Dyson upright vacuum.

Remove the Ball shell to gain better access to the Internal hose.

Pull the red collar away from the machine and check the hose for blockages.

How to check the internal hose on a Dyson upright vacuum.

Reassemble and test the machine.

Has clearing the head and internal hose resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Where were the sparks or smoke seen?

Do not plug in or attempt to use the machine until it has been inspected by one of our engineers.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

What problem are you having with the reclining mechanism?

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

How to remove the wand from the Dyson upright vacuum.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

How to remove the cleaner head from the Dyson upright vacuum.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

How to check the lower duct on a Dyson upright vacuum.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

How to check the internal hose on a Dyson upright vacuum.

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

How to remove the hose from a Dyson upright vacuum.

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

How to check the change over valve on a Dyson upright vacuum.

Reassemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilisers to click into the correct position.

Has checking the ducts resolved the problem?

Press red release button

The Wand and handle can be released back into the machine by pressing the red release button near the ON/OFF button at the same time as the red button on the hose cuff.

The button which releases the wand and hose from the Dyson upright vacuum.

Once the Wand is un-jammed, there is no need to use the hose cuff button when lowering the Wand.

Has using both buttons resolved the problem?

Raise handle

The handle needs to be pulled up before the Wand (with the red top) can be clipped on.

How to pull the wand handle up on the Dyson upright vacuum.

Please ensure the handle is pulled up and locked into place before trying to fit the Wand on again.

Has raising the handle resolved the problem?

Are any parts of the Wand, hose, handle or main duct damaged?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the cable wind

The handle is made from a new mix of materials that ensure the DC50's weight is kept to a minimum without compromising its durability.

These materials are designed to flex slightly to absorb the stresses caused while the machine is use and is perfectly normal.

The handle may wobble slightly if the top cable wind has lifted up with the Wand handle. Please push the top of the cable winder down so that it is level with the on off switch.

How to store the power cable on a Dyson upright vacuum.

Has lowering the cable winder resolved the problem?

Which part is broken?

You might need a replacement part.

It looks like the Handle is not working. You can solve this by ordering a new one below.

Handle

Part no. 965076-01

Replacement handle for your Dyson vacuum cleaner.

£14.50

Handle

Handle

Part no. 965076-01

Replacement handle for your Dyson vacuum cleaner.

£14.50

£14.50

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

Bin

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

£22.00

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 965071-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Cleaner head

Cleaner head

Part no. 965071-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 965072-01

Replacement combination tool for your Dyson vacuum cleaner.

£7.50

Combination tool

Combination tool

Part no. 965072-01

Replacement combination tool for your Dyson vacuum cleaner.

£7.50

£7.50

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 965073-01

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Cyclone

Part no. 965073-01

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

£42.00

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

£27.50

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 965080-02

Replacement post filter for your Dyson vacuum cleaner.

£27.50

Post filter

Post filter

Part no. 965080-02

Replacement post filter for your Dyson vacuum cleaner.

£27.50

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

Stair tool

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.00

£3.00

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

£19.00

Wand

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

£19.00

£19.00

Assemble the machine

Attach the Cleaner head.

Lay the machine on its back and fit the Cleaner head onto the connections.

How to attach the cleaner head to a Dyson upright vacuum.

Push firmly until the cleaner head clicks into place and the red latch engages.

Attach the Wand to the hose

With the machine upright, push the Wand and handle assembly into the top of the hose until it 'clicks'.

Press the red Wand release button and push the Wand fully into the hose.

How to attach the hose to the wand.

Attach the Wand to the machine

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle assembly down fully.

How to attach the wand to the Dyson upright vacuum.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

How attach the tool holder to a Dyson upright vacuum.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

How attach the tool holder to a Dyson upright vacuum.

Refit the cyclone, clear bin and attach the tools.

NB: The tool holder is not designed to be removed once fitted.

How to attach the tools to the wand or hose on a Dyson upright vacuum.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

What the brush bar does on different surfaces.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

How to turn the brush bar on the Dyson upright vacuum off for rugs.

Is there anything else we can help with?

Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

How to carry a Dyson upright vacuum.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

Is there anything else we can help with?

Quick start guide

Please follow the steps in the video.

Is there anything else we can help with?

How to start vacuuming

Pull the handle up until it clicks into place.

With the machine plugged in, press the ON/OFF switch at the front of the handle to start the motor.

How to pull the wand handle up on the Dyson upright vacuum.

The stabilisers will move to the correct position automatically as the machine is reclined.

How to turn the Dyson upright vacuum on/off.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

The button which releases the wand and hose from the Dyson upright vacuum.

The hose and Wand

To use the Wand, stand the machine upright and pull the red cuff up, out of the handle. Pull the hose cuff down until it clicks into place at the end of the Wand.

How to pull the wand handle up on the Dyson upright vacuum.

The red button on the hose cuff can be used to remove the Wand so that the accessory tools can be attached directly to the hose.

How to remove the wand from the Dyson upright vacuum.

To stow the Wand, press the button on the Wand cuff and push it back up the Wand. Replace the Wand in the machine's handle

How to place the hose and wand back onto the Dyson upright vacuum.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Press the button at the top of the handle and remove the bin from the machine.

How to remove the bin from a Dyson upright vacuum.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Emptying the bin from the Dyson upright vacuum into a bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

Is there anything else we can help with?

Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

How to remove the bin from a Dyson upright vacuum.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

How to remove the pre-filter from the Dyson upright vacuum.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

How to wash the filter on the Dyson upright vacuum.

Drying the pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

How to refit the pre-filter to the Dyson upright vacuum.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

How to remove the ball shell from the Dyson upright vacuum.

Turn the filter one-quarter anti-clockwise to release.

How to release the post filter from the Dyson upright vacuum.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

How to wash the filter on the Dyson upright vacuum.

Drying the post-filter

Leave to dry completely for a minimum of 24 hours.

The recommended drying time of 24 hours for the filter from the Dyson upright vacuum.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

How to refit the post filter to the Dyson upright vacuum.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

How to refit the ball shell cover to the Dyson upright vacuum.

Is there anything else we can help with?