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Dyson Ball Animal 2 vacuum

Let's get your machine working.

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Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next steps

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Check the cleaner head

Turn off and unplug the machine.

Lay the machine on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Pull the red internal hose collar down, unclip it and then check for blockages.

Plastic Access Cover

To look for blockages behind the clear bin you will need to remove the plastic access cover.

Recline the machine and remove the outer cover of the ball.

Remove the crosshead screw and unhook the plastic access cover.

Remove the blockage.

To replace the plastic access cover:

Hook it back into the plastic slot, then push it towards the filter ball.

Fasten the crosshead screw back into position and replace the outer cover of the ball.

Reassemble and test the machine.

Has this resolved the problem?

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Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).

Has clearing the bin and cyclone resolved the problem?

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone assembly.

Wash with cold water only. Do not use detergents.

Remove post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter counter-clockwise to release.

Separate the inner foam ring from the outer filter and shell.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry the filters

Leave to dry completely for 24 hours.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

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Turn off the brush bar

Plug the machine in and recline into the vacuuming position.

Turn the machine on.

Turn the brushbar off using the switch next to the power button.

Has the noise stopped?

Clear the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Reassemble the machine

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Has clearing the cleaner head resolved the problem?

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Remove the post filter

Recline the machine and lay it on it's back or side.

Turn the centre circle and remove the ball cover.

Separate the inner foam ring from the outer filter and shell.

Turn the machine on.

Is the whistle still present with the post filter removed?

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Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has refitting the post filter resolved the problem?

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Check the seals

Check the seals for signs of wear or damage.

Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.

A seal is damaged

This issue could be resolved by booking a repair

Please select the next step

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Remove the post filter

Recline the machine and lay it on it's back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Check the housing for any debris and remove as necessary.

Replace post filter cover and move machine without post filter in place.

Is the clicking noise still present?

Please select the appropriate option

Refit the filter

Place the filter back in the ball.

Ensure that the filter and ball cover are fitted securely.

Test the machine.

Has refitting the post filter resolved the problem?

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Where have you noticed the drop in performance?

Check the brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brush bar through the window at the front of the cleaner head.


Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.



Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards.

Place your hand over the opening then turn ON and test the suction.

Is the suction at the cleaner head strong or is it weaker than usual?

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Are the bristles now spinning?

Has this resolved the issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards.

Place your hand over the opening then turn ON and test the suction.

Is there strong suction from the inlet?

Clear the cleaner head

Please follow the steps in the video


Bristles spinning

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has this resolved the performance issue?

Clear the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head.

Press it down and rotate the end cap to the open position and place it aside.

Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Does the brush bar spin?

Clear the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Do the brushes now spin continually?

Bristles spinning

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Is there strong suction from the inlet?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Test hose suction

To release the wand, open the cap and slide the wand straight up until the wand and handle release from the top of the appliance.

Press the silver release button in the connecting collar and remove the wand from the hose.

Check the wand, wand handle and hose for blockages and remove as necessary.

Test the suction from the hose.

Is the suction from the hose stronger or weaker than usual?

Check the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Checking the carbon fibre turbine head

There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Remove the turbine head from the extension wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Clean any hair, thread and debris from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Apologies. We can’t help you online.

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Check the hose

Please follow the steps in the video.

Has checking the hose resolved the problem?

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the release catch firmly and pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test the machine.

Has checking the hose resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Press the button again to open the bin base.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).

Has clearing the bin and cyclone resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Pull the red internal hose collar down, unclip it and then check for blockages.

Plastic Access Cover

To look for blockages behind the clear bin you will need to remove
the plastic access cover.

Recline the machine and remove the outer cover of the ball.

Remove the crosshead screw and unhook the plastic access cover.

Remove the blockage.

To replace the plastic access cover:

Hook it back into the plastic slot, then push it towards the filter ball.

Fasten the crosshead screw back into position and replace the outer cover of the ball.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out, unplug and leave for at least 2 hours to cool down.

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Please select the next step

Check the brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Are the bristles now spinning?

Check the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Do the brushes spin now?

The switch does not light up

Press switch

Press the rear of the switch to make sure it stays in the on position.

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But our Customer Support Team will be able to solve your problem.

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Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

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Which part is broken?

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Apologies. We can’t help you online.

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Has the ball shell come off the filter side or non-filter side?

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Has the nut come out of the centre of the ball shell?

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the rod on the side of the bin slide up and down freely?

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Which part of the hose is split?

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Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Please select the next step

Check the brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Check the cleaner head

Turn off and unplug the machine.

Lay the appliance on its front.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Do the brushes spin now?

Bristles spinning

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Is there strong suction from the inlet?

Check the cleaner head

Turn off and unplug the machine.

Lay the machine on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Do the brushes now spin continually?

Check which surface the machine is on.

Is the machine on deep pile carpet?

Check that the suction control slider has the appropriate setting selected.

Has checking the suction control slider setting resolved the issue?

When did the machine last have power?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Pull the red internal hose collar down, unclip it and then check for blockages.

Plastic Access Cover

To look for blockages behind the clear bin you will need to remove the plastic access cover.

Recline the machine and remove the outer cover of the ball.

Remove the crosshead screw and unhook the plastic access cover.

Remove the blockage.

To replace the plastic access cover:

Hook it back into the plastic slot, then push it towards the filter ball.

Fasten the crosshead screw back into position and replace the outer cover of the ball.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Pull the red internal hose collar down, unclip it and then check for blockages.

Plastic Access Cover

To look for blockages behind the clear bin you will need to remove the plastic access cover.

Recline the machine and remove the outer cover of the ball.

Remove the crosshead screw and unhook the plastic access cover.

Remove the blockage.

To replace the plastic access cover:

Hook it back into the plastic slot, then push it towards the filter ball.

Fasten the crosshead screw back into position and replace the outer cover of the ball.

Reassemble and test the machine.

Has checking the duct and internal hose resolved the problem?

Check the cleaner head

Turn off and unplug the machine.

Lay the machine on its front. There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.

Pull the cleaner head away from the appliance. Use a constant, firm pressure.

Beware of sharp objects when clearing obstructions.

There is a silver button on the back of the cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical brush bar out from the cleaner head.

Remove any debris such as hair from the brush bar.

Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.

Lay the appliance on its back.

Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block connection on the body of the appliance, which is directly above the airway.

Push firmly: the cleaner head will click into place.

Please select the next step

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Pull the red internal hose collar down, unclip it and then check for blockages.

Plastic Access Cover

To look for blockages behind the clear bin you will need to remove
the plastic access cover.

Recline the machine and remove the outer cover of the ball.

Remove the crosshead screw and unhook the plastic access cover.

Remove the blockage.

To replace the plastic access cover:

Hook it back into the plastic slot, then push it towards the filter ball.

Fasten the crosshead screw back into position and replace the outer cover of the ball.

Reassemble and test the machine.

Has clearing the cleaner head resolved the problem?

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Blockage issue

This is likely caused by a blockage.